LiftMaster Reviews 50

Spent 32 minutes on the phone with customer / tech support for help locating my battery on my LiftMaster Elite Serries. The person could not even help me find the battery and knew absolutely nothing about the garage door opener. I even emailed the labels off my garage door opener to the tech and he still could not help me. I hung up and then called back to get another person who spent 20 minutes with me on the phone and this person could not help me with locating my battery either. I do not know why these people are working in the customer /tech support when they cannot help with anything on my LiftMaster garage door opener. I do hope that someone from the company reads this email so that they know that the two customer/tech support people I spoke with knew nothing about the product to help the customer.

Nigel and victor were very helpful and polite today. They done the job to perfection and showed us how to operate the machine verbally and manually. They were the best we can receive in my opinion

Liftmaster is the most overrated opener on the market and one of the most expensive. Too many technical problems and no tech support for the customer, they want you to call a dealer and that costs more money, even a dealer told me they were going to quit selling Liftmaster because of all the technical problems. Mighty Mule is much cheaper but much more dependable.

After my original order was lost in shipment Liftmaster customer support replaced the order quickly... AND when it was discovered that the wrong item was ordered they replaced it with the correct opener. You have to press to get help but when you reach the person who can and will help, they step up with excellent customer service

It never delivers. Keeps tracking it would deliver the next day. Take your money and deliver nothing.

The worst customer service. I purchased 2 garage door openers and decided I didn’t need them. I have called 3 times and no one helps me. First to
E got misinformation. 2nd time I called the person told me she couldn’t send me label because her computer wasn’t working but would send later. Never received it. 3rd call I held on for 20 min while associate said he would get right back to me. He had my phone number and never called back. This is not an expensive item but would like to return and the return wi Dow is almost up.

the gerage door opener belt suppose to have a lfe time warranty.I just ordered 4 belt because one is broken and the other one in very bad shape and they charge 900 $ for it.fake warranty

The opener now only works through my phone. I had a liftmaster for 15 years. Came with 2 car units and an external keypad entry on my house. The new one only works through a phone app called myQ which does not work at all on either my wife's or my Apple phones. Liftmaster support was zero help and told me I needed a different phone to make it work. And when I asked why we received no in car opening units, I was told I can buy them. It's a scam. Do not use Liftmaster.

Seniors...Don't Buy from Liftmaster Garage Door Opener. All other products... let you update WiFi from the app. No So with Liftmaster. You have get on a ladder and go through a process while on the ladder. Not Senior Friendly!!!!!!

No interface with Alexa or Google. Unless to me.

This company cares more about profit more than anything else. Trust me, I work for a distributor that sells these products and we only sell them because people ask for it. They are bottom tier across the board. They have damaged the gate operator market.

Ordered a new button for my opener on the phone. They gave me a discount, and it was shipped via UPS "Mail Innovations". This means that UPS ships it the first part of the trip, and then it's handed over to the USPS, who holds up delivery indefinitely. In this case, an item shipped the majority of the way in 2 days, and has purportedly sat in Orlando, FL, for 9 days. I finally got ahold of the customer service people for Liftmaster, and was told I could drive to Orlando to pick it up. Rightttt, I'm going to drive 80 miles because they can't deliver it properly? The gal on the phone spoke broken English. She did not know how to help. Expecting me to drive across the state to pick up my package, because they wouldn't send it direct via UPS.

Update: They finally sent me a new button, and it works great. But their customer service department still need an overhaul.

I purchased the liftmaster 8500w and it is absolute garbage. The door bounces back constantly. You cannot drive away until you are sure the door will remain close. There is no way to manually adjust the sensitivity and forget about technical support. The opener is so bad that my wife and I must coordinate to get our vehicles in and out of the garage because we aren’t sure when and if the door opener will perform as it should. If you want to avoid aggravation stay away from this garbage door opener.

I have owned my brand new house for less than 4 years. My liftmaster 8500w has never worked properly even though I have replaced the mother board twice, wall opener unit once and had a technician out to fix the problem 4 times. I have also spent many hours talking to the technicians at Liftmaster, including three times today and twice being hung up on and finally the technician telling me that he wasn't able to help me.

Had a complete garage install 3 years ago by One Clear Choice, Colorado Springs CO with LiftMaster product. Install was everything, electronics/electrical, hardware, railing, insulated door. Since install, I’ve had nuisance operations, door not fully closing or opening when commanded. I’m now approximately $5K in for the whole process after 3 service calls, I could have made calls more BUT I dealt with the defective LiftMaster unit. Today I spent $1000 to have all electronics/electrical components replace after 3 years, SHAME ON YOU LIFTMASTER, THAT’S BULLSHIT!

Horribly noisy unit comparing it to the same one year older model. Customer service says it’s normal over the phone without hearing it in person!! I went ahead and asked the installer to replace it and the second one is exactly the same. I’m so sorry that I picked the same model and brand for my second garage door based on my other (2003) experience.

Awful. I called in for help programming a new remote for a garage opener. In getting help with the 2nd non-working remote they sent me, the head unit was somehow reset to factory settings. We called again for help with this, the representative had me push a button and the unit snapped, chain became very tight and proceeded with an hour long phone call in which the representative then told me I broke it, refused to give me his name and made it extremely difficult to get a manager. The initial call was the same, another rude and unhelpful representative. Management no help. I would never recommend this company. My issue is currently unresolved.

REALLY Disappointed with Liftmaster, I have 2 Automotech Ramps in another garage and the purchase of these was seamless and installation seamless however the same cannot be said for the Liftmaster Company , they installed, made a palavar about it and upon delivery of the NEW ramps they showed cosmetic damage. If you are a garage purchasing ramps my advise would NOT to use Liftmaster. It disappointments me greatly to write this review.

Keir and Luke fitted a ramp supplied by motor parts direct, their service was great. Soon got it fitted with very little interruption to the workshop. Great job boys.

The wifi garage door opener has been nothing but trouble from day one. The app is flawed and they've done nothing to fix it in five years. When it's connected it works good, but the problem is getting it corrected. The instructions are not correct and haven't been updated. This last time I contacted support they couldn't even figure it out. 13 days now with no connection, and my garage is 115 degrees, so it makes the situation even worse. I retired with almost 30 years in IT support and nothing I've tried works. This happens every single time it has to be reconnected. How about some detailed troubleshooting steps spec to my device and model that actually works?