Jack was just fantastic, spent an hour or so resolving some issues we were having with new 2 gang dimmable light switches that needed pairing too. He was determined to find an answer to the problems w... Toon meer
Bedrijf heeft geantwoord
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I have used Lightwave rf products at my last 3 houses and am impressed with how easy to use and functional they are. On the rare occasion I have had an issue Lightwave staff have always gone the extra... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from Eve at Lightwave. She was friendly, patient and professional, quickly helping me reconnect my system and clearly advising me on a separate socket issue. Prompt response... Toon meer
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I have had Lightwave controlled lights and heating for many years. I decided to upgrade by installing thermostatic radiator valves but had some questions. I called support who were very patient and ga... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huisautomatiseringsbedrijf
- Elektronische onderdelen leverancier
- Elektronicabedrijf
- Lampenwinkel
- Softwarebedrijf
Over Lightwave
Geschreven door het bedrijf
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Contactgegevens
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Verenigd Koninkrijk
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Uitstekend
2K reviews
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Reliable after sales customer care
Jack was patient and took time to understand the issues. This is important especially when trying to talk technical issues being a non technical person. Description of 4 gang vs 2 gang and slave etc…
He was quick to identify the issues through my description and fix and it. It was also reassuring to me that he waiting on the call until all issues were resolved.
There was prompt follow up with supporting documents to help me resolve such issues in the future.
21 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Prashant,
Thank you for taking the time to leave such a detailed and thoughtful review.
It is great to hear that Jack took the time to understand the issues clearly and explained the technical details in a way that was easy to follow. Ensuring everything was fully resolved on the call, along with providing follow up guides for future reference, is exactly the level of support the team aims to deliver. Your kind feedback has been passed on to Jack.
Thank you again for sharing your experience.
The Lightwave Team
Excellent customer support
The customer support at Lightwave is outstanding - fast, friendly and focused on solving whatever problems we call about.
6 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi PW,
Thank you for taking the time to leave such a positive review.
The team is really pleased to hear that the customer support has been fast, friendly, and focused on resolving issues effectively. Feedback like this is greatly appreciated and has been shared with the support team.
Thanks again for your kind words and support.
The Lightwave Team
Ordered a few things In the sale
Ordered a few things In the sale. They arrived quick and are working well.
24 november 2025
Review zonder uitnodiging
Antwoord van Lightwave
Hi Stewart,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the order arrived quickly and that everything is working well. Feedback like this is always appreciated and helps reinforce the focus on both reliable products and a smooth ordering experience.
Thanks again for sharing your experience.
The Lightwave Team
The continuous follow up
13 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Saleh,
Thank you for taking the time to leave your review.
The team really appreciates your feedback and is glad to hear that the continuous follow up made a positive difference to your experience. Providing clear communication and ongoing support is something Lightwave takes seriously, and it is great to know this was recognised.
Thank you again for sharing your thoughts.
The Lightwave Team
Great customer support
Great customer support. Sent an email asking for a reset on my Hub and Dylan sorted it next day. Super stuff
12 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Philip,
Thank you for taking the time to leave your review.
The team is delighted to hear that Dylan was able to help with the Hub reset so quickly and get everything sorted the very next day. Feedback like this is really appreciated and Dylan will be pleased to hear your kind words.
Thank you again for sharing your experience.
The Lightwave Team
They fixed my issues within a few…
They fixed my issues within a few minutes. Understood everything and knew how to fix it.
12 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi David,
Thank you for taking the time to leave your review.
The team is really pleased to hear that the issue was understood quickly and resolved within a few minutes. Feedback like this is greatly appreciated and reinforces the importance of clear, knowledgeable support.
Thank you again for sharing your experience.
The Lightwave Team
Amazing customer service!
Amazing customer service!! And a big thank you to Eve for sorting out my issue!
6 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi there,
Thank you for taking the time to leave such a lovely review.
The team is really pleased to hear that the experience was a positive one and that Eve was able to get everything sorted quickly. The feedback has been passed on to Eve, and it will certainly mean a lot to her.
Thank you again for the kind words and for choosing Lightwave.
The Lightwave Team
Excellent System, Excellent Support
Have been a Lightwave customer for about 10 years and when we moved house recently, we updated to the latest Link Plus hub and accessories.
Everything just works, is easy to set up and for any issues, mostly caused by myself, the support is excellent.
Highly recommend Lightwave over other solutions.
6 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Nick,
Thank you for taking the time to leave such a great review.
The team is really pleased to hear that the upgrade to the Link Plus hub went smoothly and that everything has been easy to set up in the new home. It is also great to know that support has been helpful whenever it has been needed. Your long standing support and recommendation mean a lot.
Thank you again for choosing Lightwave.
The Lightwave Team
on point technical support
Spoke to Eve at technical support post purchase regarding a setup query. Really quick and easy conversation with resolution.
27 november 2025
Review zonder uitnodiging
Antwoord van Lightwave
Hi Gareth,
Thank you for taking the time to leave this review.
The team is really pleased to hear that Eve was able to provide quick and effective technical support and resolve the setup query so smoothly. The praise has been passed on to her.
Thank you again for your kind feedback and for choosing Lightwave.
The Lightwave Team
Antwoord van Lightwave
Hi Hugo,
Thank you for taking the time to leave this review.
The team is pleased to hear that you experienced excellent customer support. Feedback like this is greatly appreciated and will be shared with the wider team.
Thanks again for your support.
The Lightwave Team
Dave from Lightwave has always been a…
Dave from Lightwave has always been a great help when specifying Lightwave for our residential and commercial interiors. Adding smart lighting to interior design offers great flexibility for our technology and aesthetic conscious clients. Will be ordering some more again soon!
5 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Hi Sam,
Thank you for taking the time to leave this great review.
It is lovely to hear that Dave has consistently been a great help when specifying Lightwave for both residential and commercial projects, and that the flexibility of smart lighting has been such a good fit for technology and design-conscious clients. The team is pleased to hear that Lightwave continues to support your work, and your kind words have been passed on to Dave.
Thank you again for your feedback and continued support.
The Lightwave Team
Excellent customer service
Excellent customer service, Dylan was exceptional and kept me updated with exactly how to proceed. Would highly recommend- much appreciated- thank you
31 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Hi Nigel,
Thank you for taking the time to leave this excellent review.
It is great to hear that the customer service experience was such a positive one and that Dylan was able to provide clear guidance and keep you fully updated throughout. Your recommendation is very much appreciated, and the praise has been passed on to Dylan.
Thank you again for your kind feedback and support.
The Lightwave Team
Great hardware and great support.
Great hardware and great support.
Having tried many home automation setups and brands I keep coming back to Lightwave.
Excellent range and reliability, and superb, fast support if needed.
2 januari 2026
Review zonder uitnodiging
Antwoord van Lightwave
Hi Nigel,
Thank you for taking the time to leave this great review.
It is really appreciated to hear that the hardware, reliability, and support have stood out, especially given your experience with other home automation systems. Feedback like this means a lot, and the praise for the range, reliability, and fast support has been passed on to the wider team.
Thank you again for your continued support of Lightwave.
The Lightwave Team
Iv added to the Lightwave switches in…
Iv added to the Lightwave switches in my house gone from 3 to 9 after an extension and was struggling to connect them all up and have them work with Alexa. One phone call and the guys talked me through the whole process resetting everything and then then programming everything and now everything works independently and with the app and with Alexa.
30 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Hi Justin,
Thank you for taking the time to leave this great review.
The team is really pleased to hear that the additional switches were set up successfully and that everything is now working as expected with the app and Alexa. It is great to know the support provided over the phone made the process clearer and helped get everything reset and programmed correctly. The team involved has had your kind feedback passed on to them.
Thank you again for sharing your experience and for continuing to choose Lightwave.
The Lightwave Team
Online technical support for link hub…
Online technical support for link hub issues - amazing online support and diagnosis of issues - best I’ve ever known online. Issues resolved and a promise of further support. Brilliant help and thanks so much Dylan
31 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Thank you for taking the time to leave this fantastic review.
The team is really pleased to hear that the online technical support for the Link Hub issues was such a positive experience and that everything was diagnosed and resolved successfully. Your kind words about Dylan have been passed on to him, and he will be delighted to know his support was so helpful.
Thank you again for your feedback and for choosing Lightwave.
The Lightwave Team
Worth it
I really like the lightwave smart switches, a bit on the expensive side, but glad I purchased them. The customer support is great too, spoke with Dylan in Tech Support today who was really helpful.
30 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Thank you for taking the time to leave this great review. It is really appreciated.
The team is pleased to hear that you are enjoying the smart switches and that the support experience was a positive one.
Your comments about Dylan have been passed on to him, and he will be delighted to know his help made a difference.
Thank you again for your feedback and support.
The Lightwave Team
Excellent products and superb support…
Excellent products and superb support on the very few occasions it had been required
5 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Thank you for taking the time to leave such a positive review.
The team is really pleased to hear that you are enjoying the products and that the support provided, on the few occasions it was needed, met your expectations.
Your feedback is genuinely appreciated.
The Lightwave Team
Very good technical service on their…
Very good technical service on their chat function.
29 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Thank you for taking the time to leave a review, Steve.
The team is pleased to hear that you had a good experience with the technical support provided via the chat function, and your feedback is very much appreciated.
The Lightwave Team
I'm just of the phone to Jack at…
I'm just of the phone to Jack at customer services on Christmas Eve. All I can say is WOW what a helpful guy. I recently had to replace my boiler switch and thermostat and had issues getting all setup with the new system. Jack was so clear and patient while talking me through the setup. It is amazing in this day and age to find such great customer service but I have always found this with Lightwave.
The only criticism I have is that the service only works Monday to Friday 9 to 5 (it used to be 24/7) as I work and it means I would have to take time of if I have an issue.
I wish more companies had JACK'S the world would be a better place.
Kind Regards Gerard
24 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Thank you for taking the time to leave such a detailed review, Gerard.
The team is delighted to hear about your positive experience with Jack and how clearly and patiently he supported you through setting up your new boiler switch and thermostat, especially on Christmas Eve.
Feedback like this really highlights the level of care the customer services team strives to provide, and Jack has been made aware of your kind words.
The team also appreciates your honest feedback regarding support hours. This has been noted and is valuable as Lightwave continues to review how best to support customers around their working schedules.
Thank you again for your time and for your continued trust in Lightwave.
The Lightwave Team
The advisor kept going with clear…
The advisor kept going with clear instructions until the problems was solved
23 december 2025
Review zonder uitnodiging
Antwoord van Lightwave
Thank you for taking the time to leave this review, Ruth.
The team is really pleased to hear that the advisor provided clear instructions and stayed with the issue until everything was fully resolved. That persistence and clarity are exactly what the support team aims to deliver.
The Lightwave Team
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