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3,1
Gemiddeld
9 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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They are a scam - avoid them
They are a scam. I received three emails with tracking links today saying my order had been delivered. One of them even stated the delivery had been signed for as part of delivery. None of that is true. When I contacted "support" they sent me a different link showing the package was still in transit. They cannot even be consistent with their lies. I should have checked online for reviews first before I did business with this company. Lesson learned. Avoid this scam.
Update: They suggest in their response that I contact their "support." I already did that - both via email and also Facebook Messenger. Each gave a completely different answer - and neither has given any actual proof of delivery. Simply stating "it was delivered" is not proof. A legitimate company and carrier can provide photographic proof of delivery. Today, I am filing a complaint with the Better Business Bureau. Each day, I will file a complaint with a new government agency until I am refunded my money.
13 augustus 2026
Review zonder uitnodiging
Antwoord van Lilacois
Dear customer,
Thank you very much for taking the time to share your experience with us. We are very sorry to hear that you were not satisfied with your recent experience and we understand your disappointment. We are a recognized and registered company and your trust is the foundation of our business. If you have not received your order, please send the details to our customer service via email: service@lilacois.com. Our dedicated team will do everything possible to resolve the issue within 24 hours. We believe that every problem is an opportunity to improve and we look forward to providing you with a better experience.
good customer service
7 augustus 2026
Review zonder uitnodiging
I ordered a top
I ordered a top. Way too small. Sizing is off. Do not order from them!
24 juli 2026
Review zonder uitnodiging
Antwoord van Lilacois
Dear Customer, thank you for your feedback. We’re sorry to hear the size didn’t meet your expectations. Please contact our support team at service@lilacois.com with your order details, and we’ll work to find a suitable solution for you. Thank you for your understanding.
I wear a large in all shirts even if…
I wear a large in all shirts even if they shrink I can still comfortably wear a large . I’m 5’10” and 175 . This shirt I just bought should be considered a small . Like for a child . I couldn’t even get my arms in it . And customer support will not get back to me .
20 mei 2026
Review zonder uitnodiging
Antwoord van Lilacois
Dear Customer, thanks for your feedback.
We sincerely apologize for the serious size discrepancy and the failure to respond to your message promptly. It’s regrettable the shirt is far too small and cannot fit you normally.
Please submit your order details to our email: service@lilacois.com . We will handle your problem and give you a proper reply within 24 hours.
LESS THAN 1 STAR
I WOULD GIVE THIS COMPANY LESS THAN 1 STAR IF AT ALL POSSIBLE - I WOULD GIVE IT A NEGATIVE 100 - DO NOT BUY ANYTHING FROM THIS COMPANY - THEY SENT ME THE INCORRECT ITEM AND NOW NOT GIVING REFUND AS PROMISED BY THEM ON SEVERAL OCCASSIONS VIA EMAIL AND NOT SUPPLYING THE ITEM I ORIGINALLY ORDERED - THIS HAS BEEN GOIN ON SINCE 4TH MARCH - I THINK I HAVE GIVEN THEM ENOUGH CHANCES BEFORE WRITING THIS REVIEW
5 mei 2026
Review zonder uitnodiging
Antwoord van Lilacois
Dear customer,
We are utterly sorry for the extreme frustration and stress this long-running issue has caused you.
Kindly send your order details to our customer service email (service@lilacois.com ), and we will escalate your case immediately to finalise your refund without any further delay.
DONT PURCHASE ANYTHING FROM THIS…
DONT PURCHASE ANYTHING FROM THIS COMPANY. You will not get a refund if your product is damaged or you dont get it. This company is a total rip off and its not AMERICAN OWNED. The items sold are very cheap and delivery takes weeks. Do yourself a favor and pass up this company or you will be just like me, no product and no refund. STAY AWAY FROM THIS FRAUDULENT COMPANY!
8 april 2026
Review zonder uitnodiging
Antwoord van Lilacois
Dear Customer,
We sincerely apologize for the distressing experience you’ve had and deeply regret that our service and products have let you down.
Please send your order details to our customer service email address: service@lilacois.com . Our team will help you resolve this as quickly as possible within 24 hours.
I ordered a cute highland cow—it is lovely but...
I ordered a cute highland cow. It is lovely, but it arrived without a microwave pouch. I contacted customer service, and they said they would send another one, but I had to pay for the postage. They sent me a link, but it directed me to a page where I had to pay the full price. After numerous emails and no answer to my question, I accepted a small refund. Their customer service is terrible; I would not recommend ordering from them.
19 januari 2026
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