Lilienthal Berlin USA Reviews 

This company has the worst customer service I have ever experienced. Not only did they send my item incredibly late (the watch took over two weeks to arrive), but they are currently ignoring my requests for a refund. I returned the watch two days after receiving it, having not even removed it from the box and they have yet to issue me a refund because they claim they have a "7 day inspection", and then following that up to 7 days for the funds to return to me. They received the return on August 7th and I still have not gotten my money back and it is mid September. When I email to get updates I get the same reply of "our warehouse is behind schedule" but this should have nothing to do with me getting my money back for an item returned following their policies.

I was NOT happy with the design of the watch strap closure. Rather than having a "hasp type" closure, I would highly recommend using a conventional perforated hole strap and pin type closure to secure the wrist band. I'm finding that the current one keeps coming unlocked from my wrist, causing the watch to completely fall off!!!
Please send me a leather strap replacement.

Very happy with my watch purchase. Most of my watches are sports watches and I wanted something a little nicer for nights out. I really like the dark green dial, the dial size and the green to gold contrast.

I purchased this watch for my son. It is the second one I’ve bought and he LOVED them both. The craftsmanship is beautiful and the look is timeless. You can tell immediately that it’s a quality piece.

Great experience all around. I purchased a limited edition Chronograph with engraving and it was delivered on-time within weeks. The watch has a unique design, unlike many of the other quality watch brands with limited design flair in their Chronograph styles. The watch consistently generates lots of positive comments for its unique design and quality. The watch keeps perfect time and has greatly exceeded my expectations for the price!

I purchased a Lilienthal 1 All Blue (mesh blue) as my 40 years old gift.
My choice is based on the craft quality of German and the watch is stylish and full of the loyalty.

Ordered the watch and it arrived in 4 business days, which was actually faster than I expected to receive it.

The design is clean and beautiful and has kept good time. It's a nice stark dark blue which blends in with dark suits and stands out with lighter shirts - very flexible.

Haven't had to deal with customer service; everything was as expected thus far.

I purchased The Classic Blue Rose Gold watch with the mesh strap for my son’s college graduation. It was even more stunning in person! He loved it. The shipping was exceptional with precise tracking available. The watch arrived on time and was beautifully packaged. My son got a kick out of the postcards included in the packaging :)

Beautiful watch this is the second purchase first was a men’s and then this one for my wife and we are very happy with both they look great and friends have also commented .

I’ve left a previous review with updates on the Lilienthal Berlin page, but I wanted this to be independent. After posting it they requested I move it to the USA page. From the start there was no communication after ordering. On the site and on my order confirmation it stated 2-5 day delivery. After no shipping confirmation and multiple emails sent over a couple weeks, I posted a review on here and received a reply within a day. At first I was told it would ship shortly, then a couple weeks later I was told it was back-ordered and would take several more weeks. I saw it was back in stock and sent another email, being reassured my watch was undergoing one last quality control check and would ship very soon. To get a response, each time I had to update my previous review. During the following weeks waiting with no update, I decided to open a dispute case with my bank. I was just recently refunded by my bank. I advise anyone else having this issue to do the same. I am disappointed about the whole ordeal though because I genuinely wanted the watch. Stated 2-5 day delivery, and at 3 months I’m able to clean my hands of the ordeal.

Great watch, fast shipping, excellent quality and craftsmanship. I wear mine almost every day. I have the Zeitgeist Automatik and it was worth every penny!

I bought this for my son going to OU. He thought the design and red color were super cool. The monogramming option made it special.

High quality watch. It looks great, feels solid. It shipped in just a few days.

Bought two watches from them both of them are very amazing and I love them very much. I think the style is very Stylish and inexpensive. I'll recommend it to everybody.

Very satisfied with my watch it was just what I was looking for. It’s sharp looking and well made.

Gorgeous watch. Always receive compliments.

Quick delivery and very attractive watch.

I bought the blue orange chronograph. Incredible quality for the price -- looks and feels like a far more expensive watch. Very pleased with the experience.

I ordered a watch about 3 months ago and am very satisfied with it. the ordering process and shipping went smoothly. Very impressed with the quality, fit and finish for the price. Plan to get another soon.

Exceptional design and very nice finish, happy with this purchase. Arrived in time.