We are so pleased we chose Lillevilla when purchasing our log cabin. Their service is fantastic, stress free and second to none. Chloe dealt with our order with lots of enthusiasm and professionalism... Toon meer
Bedrijf heeft geantwoord
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We purchased our 4m x 3m from our local Dobbies Garden Centre. The service and communication from Lillevilla was fantastic and we highly recommend this company. The cabin was delivered earlier than ex... Toon meer
Bedrijf heeft geantwoord
We reserved the cabin with a deposit last autumn but didn't need it till now, so very impressed the price was honoured. Delivery was quick and easy. Our installer was friendly and informative, did a... Toon meer
Bedrijf heeft geantwoord
We had our 6x3m building installed prior to Christmas. The installation team did a fantastic job and actually completed a day early, fuelled by bacon sarnies and strong coffee. The building comes wit... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Quality Log cabins designed and supplied from Finland installed throughout main land U.K.
Contactgegevens
White Elm Garden Centre, CM34LR, Chelmsford, Verenigd Koninkrijk
- 01245400202
- info@lillevilla.co.uk
- lillevilla.co.uk
4,7
Uitstekend
220 reviews
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Great product
Great product, very helpful sales team and professional install. Highly recommended
9 augustus 2024
Antwoord van Lillevilla
Thank you for your kind words! We hope you enjoy your cabin for many years to come!
Replacement logs request
Requested replacement logs for our Lillevilla cabin which needed some minor repairs 15 years after installation. Our request was dealt with quickly and efficiently. Delivery went smoothly . Thank you to the Lillevilla team.
19 augustus 2024
Antwoord van Lillevilla
Thank you for your kind words. I am glad we could be of help!
Excellent service
Delivery was excellent, we were notified a time and it arrived and was unloaded quickly and efficiently.
The fitter arrived the next day and worked incredibly hard, erecting it and getting watertight in one day.
29 juli 2024
Antwoord van Lillevilla
Thank you for your kind words! We are glad to hear that everything went smoothly and you have had a positive experience with us! We hope you enjoy your cabin for many years to come.
Antwoord van Lillevilla
Thank you for your kind words! I will pass them on to the driver! We hope you enjoy your cabin for many years to come.
Great cabin, great fitter
Great cabin, great fitter. Just what we expected a nice solid, well built cabin. Lots of fun times ahead. Kenny did a fab job
7 juni 2024
Antwoord van Lillevilla
Thank you so much for your kind review. Kenny is a diamond! We hope you enjoy your cabin for many years to come!
Fantastic in every way
Fantastic quality cabins. Excellent customer service at every stage. Installation was exceptional. Not a complaint to be had.
1 juli 2024
Antwoord van Lillevilla
Thanks so much for taking the time to leave us this review. It's so great to hear you're happy with our customer service, as well as the cabin! We were so glad we could help you out with your cabins and wish you all the best!
Brilliant cabins!
Excellent service and incredible cabins! We're delighted. The installer was brilliant and couldn't have been more helpful.
1 juli 2024
Antwoord van Lillevilla
Thanks for taking the time to leave us a review. We really appreciate it :) Enjoy your cabin!
Fantastic service!…
Fantastic service from booking through to installing. Can’t recommend them enough!
28 juni 2024
Antwoord van Lillevilla
Thank you so much for you kind words! We hope you enjoy your cabin for many years.
Very nice garden room in Chelmsford
We’ve just moved home and we were so impressed with the cabin we left at our old address we bought another for our new home.
They are well built and very practical for storage or office/garden room.
Must mention our cabin erector “Ken” if your lucky enough to have him put your cabin together you’ll know you’re in the best hands.
Richard and Anita
Chelmsford
14 juni 2024
Antwoord van Lillevilla
Thank you so much for your kind words and repeat business! I will let Kenny know how pleased you are with him! He will be delighted to hear! We hope you enjoy your new cabin for many years to come!
I was really impressed with the service…
I was really impressed with the service and especially with the build, one man, well done.
10 juni 2024
Antwoord van Lillevilla
Thanks so much for taking the time to leave us a review! We appreciate it and hope you enjoy your Gazebo!
We had a wonderful lady deliver our log…
We had a wonderful lady deliver our log cabin today see put it exactly where we wanted it, such a helpful woman as it wasn’t an easy job as had to go over our hedges but under lines so was a tight gap
17 juni 2024
Antwoord van Lillevilla
Thank you so much for your kind words. We are glad the delivery driver was able to navigate the tricky delivery! We will make sure to pass on your comments to them.
Really impressed with the excellent…
Really impressed with the excellent service, great communication and an outstanding product. I would thoroughly recommend 👍
8 mei 2024
Antwoord van Lillevilla
Thank you so much for your kind words! We hope you enjoy your cabin for many years to come!
Terrible company
Terrible company. We bought a cabin from them, 11k, which they built. The cabin leaked badly and could not be used. They were not helpful and said it needs more sealant and paint. We had independent inspections who found faults of the build which was the reason for the leaks. Lillevilla said they would send someone to put more paint on. So a rebuild was about 6k we had a fight on our hands but luckily Lloyds bank took this on and eventually we got the money from Lloyd’s, not lillevilla, for the rebuild.
31 mei 2023
Review zonder uitnodiging
Antwoord van Lillevilla
We are disappointed to receive your review. When you placed your order in July 2023, our order confirmation was emailed the same day, which includes a full installation manual, manufacturer maintenance guide and full T&Cs of sale.
On completion of your request for delivery and installation you agreed to have read the manufacture maintenance requirements, which included a section on Traditional interlocking log models which advises “there is a natural expansion and contraction from season to season of up to 40mm. It is Imperative that you do not restrict the wall timbers from this moving process by fitting anything that spans more than two logs. This was completely ignored with an internal fit out including plaster boarding.
We also advise that once fully painted you are required to seal your cabin in all external corners, wall and roof abutments and all doors & window fascia to ensure your building is weatherproof. Two weeks prior to delivery, we again send a reminder of the manufacturer treatment and maintenance requirements to validate your warranty. We do this, having nearly 25 years of experience supplying and building log cabins, with a view to preventing these such issues from occurring.
Having delivered and installed your building as scheduled, your job signs off sheet stated “Superb! Thank you so much John and Tom you are a credit to your company and your profession, would thoroughly recommend” and you were happy for us to use your feedback.
The cause of your issue was purely caused by the additional works carried out on your building after installation, which did not allow the building to naturally move as required, creating gapping as the wall logs cannot keep compressed as designed. These gaps then allow for weather ingress.
We sent a fitter and a member of senior management to inspect the cabin and offered recommendations and assistance in resolving the issue, but our offer of advice and help was not taken.
It is important that our customers take our guidance regarding our log cabins to prevent these issues from occurring.
Antwoord van Lillevilla
Thank you for your kind words! Best of luck with the repairs!
Excellent delivery
Excellent delivery, prior notice of time was given and driver chose the best position to leave the package.
8 april 2024
Antwoord van Lillevilla
Thank you so much for your kind words! We hope you enjoy your cabin for many years to come.
Great service and product
Our experience of Lillevilla has been fantastic, very pleasant to deal with, every staff member that we had contact with (probably 6 over time) was knowledgeable and friendly. They know their product and have the order/delivery/building process down to a fine art.
It’s also a great product- we are very pleased with our cabin.
We wouldn’t hesitate to recommend Lillevilla to others - there have been no glitches, worries or concerns which feels unusual with what is, for us, quite a big project.
10 april 2024
Antwoord van Lillevilla
Thank you so much for your kind words. We hope you enjoy your cabin for many years to come!
The delivery was as promised & today…
The delivery was as promised & today James & his pal fitted the windows. They did an excellent job & even carried the old windows to my car so I can dispose of them.
Excellent service as always from Lillevilla, thank you
24 april 2024
Antwoord van Lillevilla
Thank you so much for your kind words! We hope you enjoy your cabin for many years to come.
Antwoord van Lillevilla
Thank you for your kind words. We hope you enjoy your cabin for many years to come.
Garden Buildings in a league of their own!
It has been refreshing to deal with a company which excels throughout every step of the purchase of my Lillevilla 553 Cabin. From the guidance and expertise offered by Colin & Lyn in the sales team, supported by their very helpful Admin team. The delivery driver handled the goods with precision and care. The installation team of John, Tom, Nathan & Tony worked tirelessly efficiently and courteously to complete the build ahead of schedule and to my absolute satisfaction. I felt valued as a customer and the product is of excellent quality.
25 maart 2024
Antwoord van Lillevilla
Thank you so much for your kind words! We are so happy you had such a positive experience from us. We hope you enjoy your cabin for many years to come!
Job very well done, completely satisfied.
Excellent job done, completed in one day instead of two. Two guys arrived early and worked late to complete the job.
20 maart 2024
Antwoord van Lillevilla
Thank you so much for your kind words. We hope you enjoy your cabin for many years to come.
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