Lillevilla Reviews 220

Repair storm damage to roof. Only issue was we were told material delivery would be the day before installation, but it arrived on the day of installation - a bit irritating and a wasted day hence why only 4 stars. Fitter was very polite and helpful and also adjusted the doors for us. He cleaned up well after the work and moved the furniture back in place when finished.

Exceptional product and service.
The fitter Dan did a superb job on the installation. The service we have received has been second to none from initial enquiry through to installation.
A very high quality product provided by high quality service.
An absolutely fantastic quality product and cannot recommend enough.

We had a positive experience dealing with Lillevilla. Our summerhouse was delivered early one morning and was constructed by two staff the next day who were efficient and friendly.

The company responded to our queries and offered various options to us which was helpful.

We are delighted with our purchase.

Choice of cabins, order process and delivery all fantastic. Absolutely no issues and all lovely people to deal with!

My only complaint is I bought insulation and laminate flooring at same time I bought ex-display model. Wasn’t delivered with building. Company took full responsibility, and problem rectified. It helps that company is easy to contact, and an ‘actual person’ answers the call. Would definitely recommend !

Great service. Installation team knowledgable and helpful in explaining everything. Very good quality cabin compared to others I have seen on the market. Delighted with my purchase and would recommend to anyone.

A very substantial log cabin delivered in protected packages. There is no way I could have built it so I paid the £1000 to have it erected by their erecters. It is a lot of money but it took them 2 days to erect it and they did a great job and they were very friendly men.

My wife and I are extremely pleased with our purchase. The flat pack arrived exactly when promised and the construction started spot on time too! Kenny, the installation fitter, was excellent throughout this process. He was clearly very skilful and took full care to ensure that everything was fitted properly. Nothing was too much trouble for him and he gave us loads of advice around how best to protect our investment against the weather and overall was a true ambassador for the Lillevilla company. The cabin now sits proudly in our garden and is going to give us loads of enjoyment for many years to come!

Fantastic from the first time we visited White Elm Farm.
The team have been helpful all the way through.
Dan & Mark with their install were amazing.
Would highly recommend!
Thank you.

Excellent value for money and great installation

Great service from start to finish, install finished yesterday . Kenny the chap who did the install was first class.

The delivery lady was very professional and friendly. She phoned before arriving which allowed us to be prepared and was very accommodating. Thank you.

First class service. This includes the lady who delivered our cabin and the two lads who installed it. We are very pleased with the overall quality. Thank you Lillevilla.

I have held off writing a review for so long partly because we really hoped that after initial installation during the summer of 2020, the problems we have had with a swollen door, would have finally been resolved. We were hoping not to jump in with any negativity until we had given a fair chance, and time, for remedial action.
First the positives. There are a few! Fantastic experience during the sales, booking of delivery and installation. The guy who came to put it up, did so efficiently and was incredibly tidy. He worked like a horse! We were informed by the company of all the extra details regarding recommendations for paint to protect the unit / adjustments which may need making (as we know wood does naturally move) and we were requested to get the painting completed within the time period, to ensure validity of the warranty.
Any questions, and there were a few from us (wanting to make sure we had everything correct as recommended) were answered very quickly. We decided not to paint around the interior door and window frames with the same colour used externally, instead choosing a natural colour treatment, as recommended by them. We couldn't have covered our backsides anymore than we did.
First issue arose in the autumn, due to movement of the wood but we had instructions to adjust the doors, which indeed helped - for a short period. We were thoroughly happy with the cabin but found by winter of that year, we were unable to lock the doors.
Numerous emails been passed between us, and their response was pretty much standard, suggesting we had not treated the inside of the cabin. Just by the photos, they said we hadn't treated internally. Although in a natural finish, we absolutely had - making sure it was completed within the 7 days of installation, as advised, with their recommendations (as clearly written on our warranty)
At no point would anyone actually come out and see the problem in situ. We were often referred back to the explanation of wood being a natural product, etc etc...
By this point, we have now only been able to lock out cabin securely for about half of the time we had owned it.
Fast forward to Sept 2021, we FINALLY had someone come out to take a look. Really helpful guy. He had to make some adjustments to the doors, adding more nails to secure the frame as he explained their wasn't originally enough put in, given the weight of the glazed doors.
He could clearly see we had indeed treated the timber frames inside.
Once he left, we had about 6 weeks of being able to close our door - it felt like a novelty, being able to sit inside, without the door flying open! As we hit November, we started to experience the familiar problem of the door not locking, and despite adjustments made per instructions, it eventually stopped closing altogether.
We currently have a garden chair against the door, to keep the unit closed off to the elements. It certainly is not secure so useless as an office.
We are so disappointed in how this has turned out. We have reached out again but have got so fed up.
We were so relieved to finally have someone come out and take a look at the cabin in sept, after more than a year! It felt like quite a result and I actually recommended this company to others 🙄
We are now in a position where we have asked an independent tradesman who deals in garden rooms and offices, to give us his opinion on what is going wrong. If anything to confirm that we have done everything we could have done. We have a beautiful looking cabin in our garden, which currently is completely rendered useless due to the defect door. It actaully makes me quite sad to see it everyday and not being using it as intended. I was so hoping to give Lillevilla a 5 star review. The 3 stars are absolutely worth it for the look, installation and paint. The aftersales have really key it down sadly. At times it felt like we were being completely ignored or dismissed. I'm not sure what the resolution is as we're currently following it up - again!
I refuse to have a 5 and half grand cabin in my garden that isn't fit for purpose for 8 months out of the year.

Lillevilla Cabins were a joy to behold. Changes to my order and my request to a design change were handled both professionally and quickly. It was nice to ring the company up and talk to real people directly and who also promptly called back if required.

All the information you need is supplied; building plans, instructions for a DIY installation (if you take this route) and even the measurements and materials needed for the base construction.

The delivery driver was on time and courteous and the installers,John, Nathan & Tom were very courteous, efficient and helpful.

I would highly recommend this company if you are in the market for this type of structure.

The cabin kit was delivered on time and the team arrived early the next day to begin assembly.
The guys were very friendly, professional and did a fantastic job.
We’re really happy with the quality and style of the cabin and would certainly recommend Lillevilla to anyone.

The delivery driver was friendly and efficient.
The construction crew were brilliant, seem to no time to move what seemed to be a flat pack and turn it into a magnificent summer house.
The reason I have not given 5 stars is because one of the doors in the flat pack was incorrect. Within a few days a fitter arrived to fix a new door.
Excellent company to deal with.

Excellent service and very polite, helpful installers