Lioncourt Homes Reviews 

A vote of thanks to Paul and the Customer Care Team for the recent advice and help provided with a couple of issues that arose recently. What makes this noteworthy is that we acquired the property 6 years ago!!
Good to know that Lioncourt Homes are willing to engage long after the 2 year warranty has expired. Well done.....

I truly believe that Lioncourt is a five star builder. I have previously purchased new build properties, but Lioncourt has been the best for both build quality, design, and post sales customer service. I found that items, which would have been an extra in other building companies’ specifications, were standard fittings of quality with Lioncourt Homes. Better still, the plot I purchased was of a significant size compared to other new developments.

After I moved in I had the benefit of a great site manager who was always eager to assist me in so many things and that made such a difference as I live alone. The guys on site were brilliant and nothing was too much trouble.

That aside, I cannot speak highly enough of Lioncourt’s customer service. Paul Newton, who heads the team, clearly understands that customer service is key. I thank him, Karen and the rest of the team for making my experience 100% satisfactory.

As a resident of Hempstead in Gloucester living near the new development Priory Meadows by Lioncourt,I must say.. what a great site manager!! i think i remeber his name being george? , Very helpful with any questions I had and concerns regarding access. Very attentive on keeping the roads clean, plans for the future of the open space and keeping us Residents of Hempsted happy. Great company and fanstastic looking Homes!

We only moved in at the end of August and for everyone who has moved house in the past, it can be an extremely emotionally and mentally challenging proccess. We started our purchase at Priory Meadows, Hempsted at the begining of July and had moved in by the end of August. If it had not been for the sheer determination and continued persistence of Tracey and Julie (working in the sales office on the site) calling and liasing with Solicitors, Estate agents and Buyers/Sellers, it is doubtful we would have moved. You can not question their committment to their company and to the house buyer. As for the house we purchased, we have only been in for 6/7 weeks. The house seems very well built (it is holding up to the serious rain we have had in the last 4 weeks) and the specification is very high; solar panels, carpets/lino fitted, turf laid, heatpump, an upgraded kitchen with washer/dryer, dish washer, double oven and upgraded showers in the en-suite and bathroom. The site manager, George, has been exceedingly responsive to our 7 day snagging and even extended it a little further. He even had his own snagging list and these items are also being resolved. 7 days is probably not long enough as the first week disappears when you move into a new home but, all our initial snags were resolved with great communication from everyone at Lioncourt. We are now liasing with Customer Care for house issues and they seem to be pretty 'on the ball' too. It will all take time to see if this excellent service continues but, up until now we can not complain. As usual it takes time for the local authority to get round to recognising a new development but, the sales team keep asking them questions and then let us know where we are in the proccess. As with buying any house, It is a considered purchase and the next 2 years will tell us more about Lioncourts committment to its customers but, for now, all seems to be going really well. Keep it up Lioncourt and special thanks to Tracey, Julie, George and Paul (and of course the house building team who have always been very polite and accommodating to new home owners on what is a working building site)

We have recently moved into our new Lioncourt home at Harvington. We are very happy with the whole experience with Lioncourt, from first viewing the house, through a difficult house sale process, with the completed house and with Lioncourt's customer care following our move.

Lioncourt were very proactive when our house sale almost fell through, and worked really hard with us to find and implement a solution so that we could move into our new home. They were able to accommodate some very short notice meetings and handover, and were always professional, friendly and helpful.

We are very pleased with the standard of finish of our new home, and the fitted appliances and other fittings. It is also good to see the estate looking completely finished and very tidy - having had less good experiences with previous new builds.

Overall we feel valued as customers and new residents, and although it is still early days, we already have evidence of the 5* customer care from Lioncourt as the minor snagging details on our '7 day list' are resolved.

We purchased our home on the Malvhina Court Development back in 2020. We were impressed by the quality of the build and the design of the house.
We had a brilliant customer journey throughout the purchasing process. Everyone was supportive and very efficient.

We recently visited the new site in Hempstead and were equally impressed with the quality of homes there and the sales staff were very helpful.

Happy customers - Lioncourt deserve our 5 stars!

The customer focus from Lioncourt Homes was very impressive. The Company builds a very impressive home and stayed with the customer making the journey easy. My experience was Priory Meadows.

Moved into our first ever new build home over a year ago. Sales executives were really helpful-keeping us informed all the way through and whilst very professional they felt like family. We had 3 meetings with the site manager to keep us updated with the progress on the build and our interactions with the customer care team we’re also swift and thorough-when we submitted a snagging list after moving in (only small issues that I’ve realised I should have expected in a new build home!)
Overall everything went smoothly and I’d definitely recommend Lioncourt homes-but I can’t say we’d do it again because I think we’ve found our forever home.🏡

Avoid Lioncourt at all costs. Moved into new property just over 2 years ago all seemed fine. Then after 6 months all the problems started. First of all water poring under glass panel around the bath and found out bath had only 2 legs actually touching the floor seal had gone from movement of bath. Then after a bit of rain the garden just floods kills all grass and doesn’t soak away for weeks and weeks on end. French drain put in and re turfed and hasn’t made a blind bit of difference. Still floods after tiniest bit of rain. Then half the radiators packed up through the winter Lioncourt were not willing to come out and fix. Then the main issue is every time shower is used water is getting in behind tiles and grout. Black mould under the whole length of the bath, plasterboard between bathroom and spare room is soaking wet with black mould in spare room also. Carpets damp floors damp and ceiling on ground floor is now getting damp. It’s obviously been leaking since I moved in and now they won’t do anything to help. Don’t answer my phone calls hardly reply to emails. They’re a complete bunch of cowboys. Do not buy from these developers you will have constant issues and they don’t want to know.

Awful company, we have unfinished fencing around a balancing pond, for over a year (meant to protect the children living in our Cul-de-sac) our garden is appalling with no proper preparation of the soil before laying turf, onto clay soil full of stones and rubble, so be subsequently no longer have a lawn, but apparently that's our fault... even though virtually every single property has had the same issues and the gardens flood!
The receptionist Karen, is useless, and never returns calls, always promising to be in contact but never calls back with a solution.
The company they employ to do the maintenance, Ground Solutions, have no solutions at all! we hardly ever see them, there's weeds everywhere and they always leave a mess behind, particularly all over the cars, but they threaten us if someone drives on the grass.. I'm not sure what we are paying for there! We had mould, floods and blockages all in the first month, and a poorly ventilated loft with mould.
The walls in the house are made of cardboard, I literally can't hang anything heavy on them.
Honestly, I would avoid them at all costs if you can, I'm currently looking at my options to get the garden fixed, as they clearly have no intention of fixing their mess. Many other homeowners and tenants are having the same problems as us aswel, it's a disgrace tbh!

As a neighbour of the Lioncourt site on Hempsted Lane Gloucester, I would take issue with their environmental standards, having recently cleared a brownfield site to repurpose it for housing. It's an ex-MOD site, with polluted land and has previously flooded due to it's proximity to the River Severn. Yet still it was given permission to build 70+ properties. A circular was sent to say they were going to clear the site apart from protected trees. They removed ALL the perimeter trees or cut them down to 2-3m. Why?10m high screening trees, all cut, so all my neighbours have lost noise, light and dust screening. Birds and other animals have needlessly lost habitat. To me this seems to be environmental hooliganism, unchecked by the local council?. I welcome their comments and mitigation to re-instate the environment as was. These trees will take a generation to replace, but seems that is of little interest. My property has been devalued for sure along with many neighbours.

11/11/23 The road outside the entrance to the site on Hempsted lane was closed on the 30th October 2023 with a one way system in place, making residents take a 1 mile+ detour through the village. This is a major inconvenience and works are only due to finish after 6 weeks on the 8th December. The Police would do well catching cars ignoring the no entry signs and driving down to the roundabout.

25/11/23 The road from the roundabout is now completely closed. There is little sign of works but huge disruption to the whole of Hempsted Village i.e. thousands of people and hundreds of drivers. The local developer claims to be considerate but closing the main access to a village is unacceptable.

If there is a fire, emergency services will not be able to pass the width restriction at the top of the village, which I don't think is safe or should have been approved by Gloucester Council. The road should never have been completely blocked at any time.

08/12/23 On the day the road closure was due to be lifted it is instead EXTENDED to the 22/12/23 with no warning, no flyer to neighbours. Seems the Builder can DO WHAT THEY LIKE with no consideration for the disruption to THOUSANDS OF RESIDENTS!

15/3/24 I did receive an e-mail from Lioncourt regarding the above sent by the site PM, which was unexpected but welcomed, explaining many of the issues, most of which seem due to other services that were beyond their control. Thank you for that. I have adjusted my review to reflect the response and concern. It is good to see a local contractor that does take the time and appears to care. I hope this will continue and the road will be re-instated as it was or better once works are complete.

We tonight had to move our daughter out of her bedroom as she's struggling to breathe because of mould festering on her ceiling. This is apparently caused because our chimney hasn't been flaunched. Water is coming through the chimney into the loft, wetting our roof joists, soaking insulation and then coming through her ceiling. Who knows how close it's getting to electrics. It's also going down side of house by dormer into ceiling on middle floor below. The damp conditions, aided by wet insulation is breeding mould. The same is happening on the other side of the house in my son's bedroom, also below a chimney. We raised the issue weeks ago and still haven't got any confirmation when this will be resolved or how damage is going to be addressed. Can't get hold of a complaints procedure (customer service picking and choosing what questions they answer) and directiors haven't acknowledged any emails at all. Lioncourt just palm issue off on contractors, sending passive emails with no sense of urgency. We bought a new house to avoid breathing issues (some family have asthma worsened in old properties). Will probably need to move son out of his room soon too. House is only 3 years old and previous owners experienced leak in same place that clearly wasn't dealt with properly. Yet roofers identified lack of flaunching in 30 secs of inspection this time. The leak will have been there from inception but became more apparent after very cold spell and lots of rain Several other neighbors with same or similar issues. Not sure how site manager ever signed these properties off. Definitely not 5 star house builders. Lots of other issues, from plumbing to garages boarded with cardboard but I draw the line at my house not being waterproof, potentially rotten roof joists, loft full of mould, water near electrics and my children not being able to sleep in their own beds. This is all in an executive house. Buyers beware! Owned previous homes built by wimpey and bovis and never ever felt the need to write a review like this and those houses were a fraction of the price! They'll possibly respond to this giving the impression they're dealing with it. Absolutely not fast enough Lioncourt! All it's done for the past 6 weeks is rain and get worse and we still have no idea when it's getting fixed, which is going to be a huge inconvenience in itself.

We bought our home from Lioncourt 6 years ago, and have been very impressed. They were very helpful before and after we bought our house.
But a recent issue showed how much they go above and beyond !
We had a faulty power socket that tripped the circuit and although they had no obligation to do anything (6 years after building the property) they sent out their customer service manager (a qualified electrician) to change it free of charge,