Followed drop-off instructions to the letter. Nobody answered the phone on BOTH numbers given in email. Arrived at airport NO LION PARKING STAFF AT ALL. ZERO COMMUNICATION ONLY thing left to... Toon meer
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Appalling - unable to contact them on route to airport or on arrival. Mobile went straight to voicemail and landline didn’t connect. Booked through comparison site, confirmation misleadingly said book... Toon meer
Avoid at all costs. Car stolen. Visited ‘secure’ parking area. Definitely not secure and claimed CCTV wasn’t working. Owner known to police and cars have been stolen previously. Operatives unconcerned... Toon meer
Truly awful. Waited over an hour for car to be returned having initially been told it would be 20 minutes. Each time we called they gave a different excuse (lie). Spoke with the other operators at T5... Toon meer
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Positive experience
Car was dropped off early but driver arrived within minutes of time agreed over phone. Again on collection car was delivered on time. Driver asked me to give car once over to check all was OK which it appeared to be. Only 6 miles added to clock between drop off and collection. Positive experience
Be aware before using this company
Be aware before using this company. They cannot be trusted with your vehicle.
Upon collecting our car we straight away noticed scratches on the front and rear bumpers. We were completely shocked and us and they took pictures of the damage. One of the men gave us an email address to contact to sort things out which didn’t even work. I’ve had to find another email address online which I know has been delivered and ignored.
I have given them the chance to sort out the situation and it’s now been a week with no response.
Terrible.
M.Argyrou
Excellent service
What an amazing service! The staff is very friendly and caring, and the pick-ups are always punctual. I highly recommend this service.
Extremely pleased the overall outcome…
Extremely pleased the overall outcome would recommend highly to any friends and family excellent customer service
Great service under new management
Great service under new management
Thanks 👍
Excellent valet service
Excellent valet service, affordable price and quick service. I definitely recommend Lionparking.
Arul
Best service that I had from lion parking service.. very good communication, trustful, very punctual and safe. I recommend lion parking.
Best valet parking at LHR
Beat valet parking service in Heathrow by far. Excellent communication, Very punctual and most of all very affordable. Fully recommended Lion Parking
Wonderful service in Heathrow
These guys are doing an absolutely wonderful job in Heathrow. Very punctual and easy to communicate, I had such a smooth experience and I would highly recommend Lion Parking.
Good service
Good service, great friendly staff, and very easy to use. Highly recommend!
Lost my car key
Lost my car key, didn’t tell me before I returned. Still waiting 6 months later for a replacement. Avoid and spend an extra £2 on a different company.
Was impressed with this service
Was impressed with this service. I called on the way to Heathrow and my car was collected quickly. On my return today I called after Baggage Reclaim and was told they'd be 15-20 minutes and exactly where to wait, and they were there in 15 minutes. I couldn't fault them and have been away for 4 weeks - have never used this type of service before but the price was reasonable too. I am surprised at the negative reviews as I have no complaints and would not hesitate to use them again.
Only getting one star because I cant…
Only getting one star because I cant give 0. Point 1 - On their website they tell you to pay the £5 charge for dropping car off. Dont pay this, you drive into the car park on level 2, so you get a ticket for parking. And this will cost you £7.50, you pay this and give ticket to them so they can leave. NO need to pay the £5.
Point 2 - On return, driver pulls up and gets out of car, didnt put hand brake on so car rolls forward and hits car in front. Luckily no damage to either car, but he then blames our hand brake. Nothing wrong with our hand brake.
Point 3 - Open boot, and boot wont stay open. Suspension struts broken, we have had car for 4 years with no problem. They have car for 2 weeks and suddenly they don't work. Might be just one of them things, but suspicious
Point 4 - get in car and they have un-plugged our dash cam. Why ?
Point 5 - Wife realises the passenger side head rest has been raised. Again, why ? Can't drive car from passenger side.
Wont be using this company again, and suggest you stay clear. One good point, only had to wait 20 minutes for our car.
Lion parking did us proud
Lion parking did us proud. They were very reliable at drop off and delivered our car promptly on our return after nearly three weeks. The phone was answered immediately and texts were also replied to efficiently. The drivers were polite. We will use Lion parking again and am sorry to read the more negative reviews as we had a very positive experience.
Great service
A great service, on time, very reliable and friendly
Our experience was seamless with…
Our experience was seamless with friendly and efficient service. I’d be happy to use this company again.
Do not use this company
This is a joke - constant calls gets promise if call back nothing!!!
Now been waiting for over 30 minute
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