LIPS Healthcare Reviews 649

They were efficient - helpful and always quick to respond.

I had a brilliant experience at LIPS Healthcare. The staff were all kind and really helpful, making the experience relaxed and pleasant. Highly recommend!

I went to LIPS for an ENT appointment. At the time of the appointment, Dr. Wong offered to perform a small procedure (I believe it was a nasal endoscopy but I’m not sure) which took about 5-10 mins. When I inquired as to the cost (as one does because private medical is very costly), he said somewhere in the £150-200 range and I said OK. At the end of the appointment, we settled the price at £495 at the Lips front desk, the initial consultation fee along with the cost of the additional procedure and I paid this the day of the appointment in July 2025 which I confirmed with the Lips team before leaving the office, no mention of additional costs pending. Feb 2026 (7 MONTHS LATER) I am receiving notice of another £510 facility fee. I expressed my confusion to both Lips and Dr. Wongs team as this was never disclosed to me as an additional cost at the time of the appointment and I am only now alerted to this cost in writing 7 months after my appointment. Had I been notified of a facility fee in addition to the procedure cost I already paid of £495, I would have never agreed to the procedure or even the appointment. Once I spoke to different teams to try to fully understand, I paid the invoice timely. After speaking to their complaints team, I found out I was referred to a debt collector agency because of THEIR system error which took 7 months to process the invoice. The only resolution they could offer me is an apology. Now I have to worry about this affecting credit and other good standing in the future. I feel very mislead and incredibly upset. I feel they were not cost transparent at all which is so necessary when so many medical facilities can be so predatory towards scared individuals seeking help and assurance. Although the facility is new and sparkly clean, I would not trust this healthcare center and am so disappointed and appalled by my experience.

The doctor was excellent and took the time to clearly explain the results of my tests and scans. Before I left, he made sure I fully understood everything, which was reassuring. I felt well informed and looked after throughout my appointment.

After making contact with Dr Brent I promptly received email confirmation of a date and time for my appointment. I thought the pre symptom questionnaire and upload of photos was a great idea, capturing the nature of my condition. Communication is so important when having hospital appointments and the prompt GP letter facilitated a prescription and fast medication.

Dr Brent is a fabulous Dermatologist who is friendly and gentle and you feel in safe hands. I highly recommend him and the Lips healthcare service.

After waiting 3 years for answers elsewhere, I finally got a diagnosis in my first consultation here. The neurologist was very kind and professional. He explained everything in detail, started my treatment immediately, and even ordered preventative exams to be safe. I’m very grateful for the excellent care and finally having a clear path forward

Very easy to set up consultation, responsive communication and great service

Very helpful

I've been on a journey with my health, and LIPS provided me with the best consultant I've had across all my care. They genuinely engaged with my diagnosis and pushed to put me in the right place for the next steps in my health care journey.

greeted at door, quiet waiting room, water and biscuits

excellent Dr Gratwicke

Dealing my queries through Omar has been very positive.Most helpful. Very good communication with updates.

Felt I was in great hands. Explained everything clearly in non-medical terminology.

I recently underwent a major orthopedic operation at The London Independent Hospital to repair a complex fracture in the knee, and I truly cannot fault the experience. From start to finish, the process was seamless.
As someone who has never had a major operation before, I was quite anxious, but the admission process was incredibly smooth and organized.
My consultant, Mr. Steven Millington, the anaesthetist and the entire theatre were extremely caring, reassuring, and accommodating. They took the time to explain the procedure and the recovery plan, making me feel supported at a very vulnerable stage in my life.
The post-operative nursing staff (including Priya and the HCA on overnight) were outstanding. Throughout the night, they checked on me regularly and were incredibly attentive and ensured my pain was well managed. No request was too small for them, and their kindness was a huge comfort while I was strictly non-weight bearing and immobile. From the chef/kitchen team to the pharmacist Joyce - the team went above and beyond to ensure I was well cared for.
Overall, this is a fantastic hospital with a truly professional and kind workforce. I would gladly return if needed and highly recommend them to anyone facing surgery.

Very good service; good people, very helpful, very professional and courteous.
Location is prestigious as well. Would highly recommend.

Daniella at Pharmacy Battersea Power Station - Unethical practices. AVOID.
- Delivered wrong medication
- Charged £25 delivery fee (which was concealed in a non-itemised invoice)
- It was then alleged that I had requested the medication
- Reneged on solution agreed to mediate parties
- Hostile/opportunistic for patients with controlled medications or time sensitive (as you can't go anywhere else to get script filled)
- Not a welcome place - please get your script filled elsewhere

Dr. Majumdar was excellent. She was kind, professional, and made me feel at ease from the start. She took the time to listen properly, explained everything clearly, and answered my questions in a way that was easy to understand. I felt comfortable, supported, and well looked after throughout the consultation. It was a very positive experience overall, and I would highly recommend Dr. Majumdar.

Very professional doctor. Was referred following a CT exam and doctor has referred me for blood tests.

Clinical tests and specialist consultation was very professional however the admin support staff at the clinic were not very good. There was no response to emails and phone calls were not returned.

Easy to get in touch. Helpful to organise an appointment