The doctor was excellent and took the time to clearly explain the results of my tests and scans. Before I left, he made sure I fully understood everything, which was reassuring. I felt well informed... Toon meer
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Lees wat reviewers zeggen
After making contact with Dr Brent I promptly received email confirmation of a date and time for my appointment. I thought the pre symptom questionnaire and upload of photos was a great idea, captu... Toon meer
After waiting 3 years for answers elsewhere, I finally got a diagnosis in my first consultation here. The neurologist was very kind and professional. He explained everything in detail, started my trea... Toon meer
Bedrijf heeft geantwoord
Dr. Majumdar was excellent. She was kind, professional, and made me feel at ease from the start. She took the time to listen properly, explained everything clearly, and answered my questions in a way... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Contactgegevens
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, Verenigd Koninkrijk
- 02071646114
- info@lips.org.uk
- lips.org.uk
4,5
Uitstekend
649 reviews
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The price of the consultation was not…
The price of the consultation was not specified in the client care letter, which led me to assume the incorrect price. Then, I had to negotiate the price with the secretary and the doctor (GYN) when he was about to remove my hormonal IUD. Finally, they erroneously call me a week later to tell me that I hadn't paid my consult, when I did the day of.
13 oktober 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, we’re very sorry to hear about your recent experience and the confusion surrounding your consultation fee and payment. We completely understand how frustrating this must have been, especially given the sensitive nature of your appointment.
We take your feedback seriously, as transparency and clear communication are extremely important to us. We’ll be reviewing this case internally to ensure that consultation prices and payment confirmations are communicated clearly in future.
If you would like us to formally investigate this matter, please don’t hesitate to contact our Complaints Team at complaints@lips.org.uk, and they will be happy to look into it in more detail.
Thank you for bringing this to our attention and giving us the opportunity to improve.
Dr Arti Mahto
very happy with the care and attention I received from Dr Arti Mahto explained everything in detail to me and answered all of my questions
3 oktober 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare team and Dr Arti Mahto, thank you for your kind feedback. We’re so pleased to hear that you were happy with the care and attention you received, and that Dr Mahto took the time to explain everything in detail and answer all your questions.
A great experience.
The whole experience from start to finish was quick, professional and concise. I was able to speak directly to the consultant neurologist via an appointment who was not in a rush, explained my condition in full and was more than happy to answer any questions and concerns I had.
10 oktober 2025
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your wonderful feedback. We’re so pleased to hear that your experience was smooth and professional from start to finish, and that your consultant took the time to explain everything clearly and address your concerns. We truly appreciate you sharing your experience and are glad we could support you in your care.
Highly recommend
Really good communication. Was kept up to date regarding the appointment and done in a timely manner. For quick medical requirements would recommend this service. I was self funding so was expensive, but in line with other medical private services.will definitely use again in the future.
10 oktober 2025
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for sharing your feedback! We’re really pleased to hear that you found our communication clear and timely, and that your overall experience was positive. We truly appreciate your recommendation and look forward to welcoming you again in the future.
Highly recommended
Very positive welcome from all the people at the clinic which was supported by professional and thorough services provided by clinic personnel during my consultation and subsequent tests. I would have no hesitation in recommending this clinic to any person looking for a professional and considerate experience.
25 september 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you had such a positive and professional experience with our team throughout your consultation and tests.
Your recommendation means a great deal to us — we’re truly pleased that you felt well cared for and supported at every stage of your visit.
OMG where do I start
OMG where do I start? OK – My daughter saw a consultant, went for tests on the same day.. all looking good… a urine sample, blood test and CT scan on 19th August 2025. 2 months on, we are still waiting for the test results! Been in touch with the consultants admin team 3 times, to be promised that they will chase this up. Still nothing back, not even ‘we are working on it’. Clearly there’s a problem. But if they can’t get the results, what chance has Joe Public got? LIPS Healthcare have asked me to provide feedback as if everything is all complete ie. How was your experience… We haven’t even had a consultants letter! We are just left in the dark, what a shower!
16 oktober 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you for sharing your feedback. We’re very sorry to hear about the delay in receiving your daughter’s test results and the lack of communication you’ve experienced — this is certainly not the standard of service we strive to provide.
We completely understand how concerning this must be, especially after such a long wait. Please rest assured that we take this matter seriously and would like to investigate what has happened so we can provide you with a clear update as soon as possible.
If you could kindly email us at complaints@lips.org.uk
with your daughter’s full name and date of birth, we’ll escalate this to our Complaints Team for review and ensure that the matter is followed up urgently.
Exceptional Team
The support, professionalism and efficiency in the sending and receiving comms received was top class
15 oktober 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your kind words! We’re delighted to know you found our communication, support, and professionalism to be of a high standard. Your feedback means a great deal to our team.
Very comfortable surroundings
Very comfortable surroundings. Pleasant and courteous staff. No delay in seeing consultant
6 oktober 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your wonderful feedback! We’re so pleased to hear you found the clinic comfortable and our team courteous and efficient. We truly appreciate you taking the time to share your experience.
Extremely attentive and professional…
Extremely attentive and professional environment & staff. Highly recommended
7 oktober 2025
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for your kind feedback! We’re delighted to hear you found our environment and team attentive and professional. Your recommendation is greatly appreciated.
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you for your kind words! We’re so pleased to hear you were happy with the service you received. Your feedback means a lot to us.
Very positive experience
I had a truly positive experience with Dr. Gratwicke. From the moment I stepped into his office, he was incredibly attentive and made me feel heard. He listened carefully to all my concerns without rushing, which immediately put me at ease.
What impressed me most was how clearly he explained how my brain functions in relation to the symptoms I was experiencing. His explanation of the diagnosis was thorough yet easy to understand, and he took the time to walk me through the different options available to help alleviate my condition. I left the appointment feeling informed, reassured, and confident in the next steps.
I highly recommend Dr. Gratwicke to anyone looking for a neurologist who combines deep expertise with genuine care and clear communication.
6 oktober 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you ever so much for your lovely feedback. We’re delighted to hear that your experience with Dr Gratwicke was such a positive one. It’s wonderful to know you felt listened to, cared for, and that everything was explained clearly throughout your appointment. We truly appreciate your kind words and recommendation.
Excellent experience throughout
From waiting area to clean offices and professional staff - 5 star experience. Dr Brent was reassuring and had great bedside manner. Would highly recommend him.
2 oktober 2025
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you so much for your wonderful feedback. We’re delighted to hear about your positive experience with Dr Brent and our team. It’s great to know you felt reassured and well cared for throughout your visit. We truly appreciate your recommendation!
Antwoord van LIPS Healthcare
On behalf of LIPS Healthcare, thank you for bringing this to our attention, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We’d like to look into what happened with your MRI results as a matter of urgency.
Please contact our Complaints Team at complaints@lips.org.uk
so we can review this for you and ensure it’s resolved as quickly as possible.
I was very pleased with the care I…
I was very pleased with the care I received from Ms Mehra. She was very professional and courteous and I felt well informed throughout my consultation and medical procedure.
2 oktober 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
Thank you for sharing your kind feedback. We’re so pleased to hear that your experience with Ms Mehra was professional and informative. On behalf of LIPS Healthcare, we truly appreciate your trust and are glad you felt well cared for throughout your visit.
Excellent service and friendly staff
26 september 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
Thank you for your kind feedback! On behalf of the LIPS Healthcare team, we’re delighted to hear that you received excellent service and found our staff friendly. We look forward to welcoming you again!
Efficient service Private Prescription fulfilled
Private Prescription fulfilled and sent by post. They rang to advised received from Dr, emailed invoice and despatched. Good service. Was told invoice would come by text but in event received an email otherwise efficient service thank you
2 oktober 2025
Antwoord van LIPS Healthcare
Thank you for sharing your feedback! On behalf of the LIPS Healthcare team, we’re pleased to hear that you found our prescription service efficient and that everything was handled smoothly. We also appreciate your note about the invoice communication — your feedback helps us improve our service further.
An all round great experience
Dr Emma was fantastic, I felt really cared for and she gave some great advice about my ongoing skin problem. It's encouraged me to at times pay for private care when it's necessary.
19 september 2025
Antwoord van LIPS Healthcare
Thank you for your kind feedback! On behalf of the LIPS Healthcare team, we’re so pleased to hear that Dr Emma provided such fantastic care and helpful advice regarding your skin concerns. We’re delighted that you felt supported and encouraged throughout your experience with us.
Everything Ran Smoothly
I visited LIPS Harley Street for a private consultation with Dr Fadi Jouhra after a referral from St George’s Hospital. From the very start, I was impressed by how smoothly the booking process worked and the clarity of communication from LIPS’s administrative team.
During the consultation, Dr Jouhra was absolutely first class. He explained my condition clearly, using plain language, and walked me step by step through the options I faced. I never felt rushed; he answered every question thoroughly, making me feel confident and well cared for throughout.
The clinic environment was professional and welcoming, and the staff were courteous. Though I went in paying privately for the consultation, I also greatly value that he is an NHS operator and that this is integrated into his care approach.
Overall, I highly recommend Dr Jouhra via LIPS for anyone needing a heart failure or device specialist. The combination of clinical excellence and good clinic operations really sets this experience apart.
22 september 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
Thank you for sharing such detailed and thoughtful feedback. On behalf of the LIPS Healthcare team, we’re delighted to hear about your positive experience with Dr Jouhra and our administrative staff. We’re so pleased that the booking process, communication, and consultation all met your expectations, and that you felt supported and well cared for throughout.
Your kind words about Dr Jouhra’s professionalism and approach mean a great deal, and we truly appreciate your recommendation. We look forward to continuing to support you with the highest standard of care.
A lovely calming environment
Lovely, welcoming, very modern and very new reception area that smells delightful. Tea and coffee are available while you want. The treatment rooms are also very new and impeccably clean.
25 september 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
Thank you for your kind words! On behalf of the LIPS Healthcare team, we’re delighted to hear that you enjoyed the welcoming atmosphere, modern facilities, and comfort of our reception and treatment areas. We’re so pleased your experience was a positive one.
Very unprofessional
Very unprofessional. Initial consultation was cancelled twice, the second cancellation after checking in, whilst I was waiting to be seen. The reception at the hospital had not been told and the secretary was unreachable and unapologetic. Fuming!
25 september 2025
Review zonder uitnodiging
Antwoord van LIPS Healthcare
We are truly sorry to hear about your experience and the frustration caused by the repeated cancellations of your consultation. On behalf of the LIPS Healthcare team, please accept our sincere apologies for the lack of communication and for the inconvenience you faced while waiting to be seen.
Your concerns are very important to us, and we understand how upsetting it must have been not to receive the level of professionalism and support you should rightly expect. If you would like us to look into this matter further, please email us at complaints@lips.org.uk
, and we will ensure it is reviewed by our complaints team.
Thank you for bringing this to our attention — we appreciate your feedback and will take steps to prevent this from happening again.
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