Absolutely shocking. No response to my email around returning my item because the returns portal isn't working and now magically the returns policy timeframe has expired. Absolute joke of company. Do... Toon meer
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Lees wat reviewers zeggen
Returned an item and company co firmed receipt but more than a month down the line still no refund. Have opened a dispute with affirm who I made the payments through and waiting on a response. It... Toon meer
Ordered 4 items in Little Mistress Sale - fast delivery in good condition. Very pleased with white Alice Temperley peasant blouse, sage crop trousers, grey ballgown which were great fit and super val... Toon meer
Bedrijf heeft geantwoord
As so many have mentioned the refund process is a bit of a chore. Send emails providing proof item has been received by them…..ignored. Follow up emails ignored. As the items are sold by other ou... Toon meer
Bedrijfsgegevens
Contactgegevens
25 Plumbers Row, E1 1EQ , London, Verenigd Koninkrijk
- enquires@little-mistress.co.uk
- little-mistress.com
2,0
Slecht
2K reviews
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Everything that I ordered was lovely…
Everything that I ordered was lovely and fitted well.I would order again
7 december 2022
Antwoord van Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear you are happy with all your items is music to our ears 👏 Most importantly, we are delighted you will shop with us again 👏
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I have sent returns back on the 28…return
I have sent returns back on the 28 December. It’s been over two week and I have not heard anything from you. I emailed you asking if you had receive my return and I am still waiting for a response. You need to do better because you are in a competitive field.
14 januari 2023
Antwoord van Little Mistress
We are sorry to hear you are yet to receive your refund. We replied to your email dated 10 January 2023 11:27 PM on Wed 11/01/2023 10:54. We advised you to email us your return tracking because your return has not arrved yet. Please check your junk/spam email folder if you have not seen our email.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Absolutely Terrible Service/Poor Customer Service
I have been buying dresses from Little Mistress for the past 3 years and the services has been excellent, however my recent order on 12 December was a terrible mistake. If I had read reviews on trust pilot before purchasing I would have run a mile. The items were delivered and I had to send most back due to sizing. Tracking showed it was received back on 28th December which they acknowledged when I email them and LM advised that the refund may take 10 working days. However contacting them on 9th January they asked if all the items on the order was returned which I responded to only for them to send the exact email on the 10th January asking the same question.
They are not contactable by phone and I am owned £107 and I have had to escalate with PayPal. For your information my order no is 1175112.
Steer clear of Little Mistress
13 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
We apologise for the delay in getting back to you. We are experiencing a very high volume of requests. We appreciate your patience and understanding during this busy time.
We tried to refund your return but due to the opened case our transaction was stopped. We replied to your Open Case in PayPal and are awaiting your response.
Thank You - Take Care - Be Kind – Stay Connected 🌍💕🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Love the quality of your dresses
Love the quality of your dresses , I have been buying your dresses since 2013. Delivery was prompt and packed nicely.
5 januari 2023
Antwoord van Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear you continue to enjoy shopping with us is music to our ears 👏 We appreciate your loyalty ❤️
Thank You - Take Care - Be Kind – Stay Connected 💕 🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
My order arrived perfectly wrapped and…
My order arrived perfectly wrapped and very quickly and it looked even better in real life than the picture. I am thrilled. Thank you
5 januari 2023
Antwoord van Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear your order was perfectly wrapped and that it arrived very quickly is music to our ears👏
Thank You - Take Care - Be Kind – Stay Connected 💕 🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and servic
First purchase from this retailer - won’t be the last!,This is the first dress I have…
This is the first dress I have purchased from Little Mistress. It fitted my requirements exactly and I am delighted with my dress. The description was accurate and colour is lovely.
5 januari 2023
Antwoord van Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We are delighted to hear your first shopping experience with us was successful👏
Thank You - Take Care - Be Kind – Stay Connected 💕 🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Speedy delivery, quality product
Speedy delivery, good communication and a jumper that is good quality and looks like it appears on the website. I’d never heard of this website before and had complemented a family member on her jumper. She sent me a link & the rest is history! Would recommend.
5 januari 2023
Antwoord van Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
We love your story of how you came across us 😘
Thank You - Take Care - Be Kind – Stay Connected 💕 🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Antwoord van Little Mistress
Thank you for your 5-star review 😍 We are greatful for your effort to support our business 🥰
To hear ordering with us was easy at excellent price and that the delivery was very quick is music to our ears 👏
Thank You - Take Care - Be Kind – Stay Connected 💕 🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Poor customer service
I ordered two dresses in Dec. Both were so nice! I kept one and returned the other. I had not received my refund after 10 days so contacted them and didn’t get a response. I chased them and they asked for proof of postage (which I had already included on my first email) I’ve sent again and haven’t heard anything back. I’ve since sent three chasing emails and contacted them on social media and haven’t had a reply.
The dresses were lovely and the quality good but I’m giving one star due to the poor customer service.
7 januari 2023
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your refund. We normally process returns and issue a refund to an original payment method, usually within 10 business days after we receive a return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our return criteria before any funds can be refunded. We can't tell who you are so please reply to this with your order reference so that we can have a look for you?
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Mistake
Ordered on December 19th, was told I would get the order within 5 days, package tracking says the order is "processing" for a month now. No communication by email. Going to request a refund and if that doesn't work, going to the police.
4 januari 2023
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We can confirm your order has been shipped via DPD and is on its way to you. We have also emailed you your tracking reference so please check your junk/spam email folder if you have not seen our reply.
We appreciate your patience and understanding during this difficult time and please accept our most sincere apology for the delay and inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Poor communication
I've ordered from this company on 3 occasions in the past without any issues.
I placed an order however on Christmas day and haven't received my order or any update from them.
I've emailed on 3 occasions and all I got was that my query has been forwarded to the right team.
This is appalling.
I've ordered from several other retailers after Christmas and have received my order. The lack of communication is worrying and the fact the customer service number starts with 0845 is a concern as most businesses no longer use these kinds of numbers.
I will not be ordering here again.
25 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you did not enjoy your latest shopping experience with us. Although we are unable to offer support over a telephone we are available via our social media channels and on email. It is hard for us to identify you because you did not leave your email address or order number. Please reply so that we can look into this for you.
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I paid next day delivery
I paid next day delivery, received my parcel 3 days late so I couldn’t wear the dress to my party.
I tried to do returns online but couldn’t, it kept saying address, Christmas Island but I couldn’t change it. I emailed yesterday but not had a reply as yet.
4 januari 2023
Antwoord van Little Mistress
Thank you for bringing this to our attention.
Regarding your delivery, you selected our UK Express Delivery service which as per our website https://www.little-mistress.com/uk-delivery-i345 can take up to 3 business days. We received your order on 27th December 2022, 11:10 pm and it was delivered by DPD on at 10:01 on Fri 30 Dec 2022 https://track.dpd.co.uk/parcels/15976829950734*20086
We have also replied to your email dates 03 January 2023 14:20 on 05/01/2023 with instructins on how to make a return.
Thank You - Take Care - Be Kind – Stay Connected 💕 🌈 🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Super fast delivery
Super fast delivery, lovely dresses but unfortunately the coral colour is nothing like advertised on the website, more of a bright pink so had to return order.
2 januari 2023
Antwoord van Little Mistress
Thank you for your 4-star review 👏🤩 we are grateful for your effort to support our business 🥰
To hear your order arrived super fast and that you loved your dresses is music to our ears! Our product specialist has been made aware of your colour feedback so thank you for helping us improve our service 😍 🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I have made several purchases
I have made several purchases. I did not have any problems. All dresses kept and I love them all.
3 januari 2023
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
To hear you continue to enjoy your shopping experience with us is music to our ears! We love when our customers are happy 😍🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I have not received my order from Nov…
I have not received my order from Nov 25th. I have contacted you but the reply was not satisfactory. I now have a tracking number that doesn’t work.
31 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We can confirm your parcel was shipped on 22nd Dec 2022 and is now showing as delivered on 31st Dec 2022.
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Absolutely terrible service
Absolutely terrible service. Avoid at all costs. Never got my parcel and when I tried to contact them they blocked me on Twitter / Instagram. Steer clear!!
1 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your refund. We are having difficulty identifying you. Could you please reply with your email and order number so that we can have a look into this for you?
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Terrible service for returns. No refund issued.
I had recently left a positive review as liked the dresses but generous sizing meant I had to send most back.
The returns process however has been very poor so far. Posted my returns 25 days ago, tracking showed parcel was delivered 22 days ago and I haven’t heard anything since. I’m now owed £79 and nobody is replying to me emails.
30 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your refund. We are having difficulty identifying you. Could you please reply with your email and order number so that we can have a look into this for you?
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
To hear you like our great quality and fantastic prices is music to our ears! 😍
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Poor customer experience
19 december 2022
Antwoord van Little Mistress
We are sorry to hear you are not happy with our customer experience. Can you give us a bit more information please so that we can investigate?
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
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