Absolutely shocking. No response to my email around returning my item because the returns portal isn't working and now magically the returns policy timeframe has expired. Absolute joke of company. Do... Toon meer
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Lees wat reviewers zeggen
Returned an item and company co firmed receipt but more than a month down the line still no refund. Have opened a dispute with affirm who I made the payments through and waiting on a response. It... Toon meer
Ordered 4 items in Little Mistress Sale - fast delivery in good condition. Very pleased with white Alice Temperley peasant blouse, sage crop trousers, grey ballgown which were great fit and super val... Toon meer
Bedrijf heeft geantwoord
As so many have mentioned the refund process is a bit of a chore. Send emails providing proof item has been received by them…..ignored. Follow up emails ignored. As the items are sold by other ou... Toon meer
Bedrijfsgegevens
Contactgegevens
25 Plumbers Row, E1 1EQ , London, Verenigd Koninkrijk
- enquires@little-mistress.co.uk
- little-mistress.com
2,0
Slecht
2K reviews
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Express delivery? More like snail mail
Paid for express delivery on 19th December as it stated delivery in 1-3 days but still awaiting delivery. Very disappointed as it was a Christmas present. Reading other reviews this seems to be a common problem so why not withdraw express delivery and inform customers that deliveries may not arrive in time before Christmas? Don't think I'll be using site again after this experience
19 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear your order arrived later than expected. We refunded the difference between express and standard delivery to your original payment method.
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Great quality and price
20 december 2022
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
We are delighted to hear you like our quality and price 😍
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Not received been waiting for 2 weeks…
Not received been waiting for 2 weeks now not happy
12 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your order. It looks like your parcel may have been lost. We can confirm we processed a full refund on 23rd December 2022, 2:10 pm. We have also emailed you on 23rd December 2022, 2:10 pm to let you know.
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Returning back fitting is not good
22 december 2022
Antwoord van Little Mistress
Thank you for letting us know ❣
We are sorry to hear you had to return your item due to fitting. We will email you once your return has been refunded. In the meantime, use your return tracking reference for the latest delivery updates and please bare in mind it may take longer for your return to reach us due to the recent postal strike action.
We appreciate your patience and understanding during this difficult time and please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Velvet black dress
Really pleased with my dress. Good quality at a reasonable price. Fast delivery too.
22 december 2022
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
We are delighted to hear you are really pleased with your dress, price and fast delivery. We love when our customers are happy 😍 🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I should read the reviews before…
I should read the reviews before placing order..
Choose express delivery and expect to get the parcel on time or 1-day delay as I need the dress to wear on a special occasion, it's fine to delay as I can buy the other dress but there's no one answering my email to check the status which is really disappointing. How come e-commerce does not invest more in Customer service when their service sucks, they can only expect the one-time customer then.
20 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your order. We are having difficulty identifying you. Please can you give us more information such as your name, email and your order number so that we can have an urgent look for you?
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Uncontactable & non-responsive
We ordered an item on 24/11. Due to postal delays, it arrived too late on 05/12. It was posted back on 08/12 and arrived with the seller on 12/12. Until 21/12, we hadn't had any updates about our refund, so emailed the company twice without reply. We tried to phone them on 0203 327 1268 but a recorded message says the lines are now not manned!
So, if they aren't contactable by phone and don't respond to emails, what should we think? Will our refund be forthcoming?
We've had to escalate this with PayPal but would prefer that the company kept us informed without the need for redress.
21 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your refund. We are having difficulty identifying you. Please can you give us more information such as your name, email and your order number so that we can have an urgent look for you?
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Lack of communication after multiple emails sent
I've ordered from little mistress before and my experience has been great....until this time around. I live in the US. Placed my order on Dec 10th and still haven't received my order. I know the postal services in the UK are on strike, but I emailed little mistress twice and never got a response. At this point, I don't want my items anymore since I don't believe I'll receive them by Dec 24th. I want my order canceled if I can't have my order by the 24th. I would hate to pay $20 return shipping when it's not my fault that my order has still not shipped, and I don't need the things if I’m going to receive them after Dec 24th.
20 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your order. We are having difficulty identifying you. Please can you give us more information such as your name, email and your order number so that we can have an urgent look for you?
Please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I have returned this dress after it not…
I have returned this dress after it not being as described and a different colour and I'm yet to receive a refund almost a month on
25 november 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your refund. We can confirm we processed your refund on 22nd December 2022, 10:46 am but for some reason this refund is still showing as pending. We have raised an urgent investigation and will get back to you as soon as we can. We have also replied to your email dated 20th December 2022.
We appreciate your patience and understanding and please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
To hear everyone loves your dress is music to our ears!
We love when our customers are happy 😍 🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I didn't receive my parcel or a reply…
I didn't receive my parcel or a reply to my email asking for another replacement dress to be delivered. Hope to hear from you soon LM!
20 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your order. As per our email on 19 December 2022 14:17 and again today 20 December 2022, we can see DPD has your parcel at their depo. We raised requested an urgent update from DPD and will get back to you as soon as we can.
We appreciate your patience and understanding during this difficult time and please accept our most sincere apology for the delay and inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Little Mistress Sale Items x 4
Ordered 4 items in Little Mistress Sale - fast delivery in good condition. Very pleased with white Alice Temperley peasant blouse, sage crop trousers, grey ballgown which were great fit and super value for money. Also ordered rose blazer dress in size 18 but was too big and colour not vibrant pink as picture so returned. Overall excellent garments and would highly recommend purchases as good value for money and looks great. Thanks so much Little Mistress - Well Done!!
2 december 2022
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
To hear you enjoyed your shopping experience with us is music to our ears!
We love when our customers are happy 😍 But, most importantly, we are delighted to hear you will recommend us to your friends and family and shop with us again 🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Great clothes, shocking customer service
I love my clothes which I eventually received. Tbf there were a number of postal strikes on which I realised as soon as I put in my original order which appeared about 6 days later. Which I guess is happening everywhere, however, on seeing this I still put in a next day delivery order, buying the coveted dress again and paying extra money for the privilege, so I could get my dress in time for the 15th when I ordered on the 13th...this still has not arrived! Having an email as the only correspondence which is answered if you re lucky 48hrs later is not useful for any issues and when it was answered they assured me they d email me courier details and you did not, and again, I never received the dress to return. It s terrible customer service.
13 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your order. We can confirm we received your order on 13th December 2022, 3:01 pm. We dispatched on 14th December 2022 via Royal Mail using your chosen delivery option UK Express Delivery (1-3 business days). We can see your parcel is finally due for delivered today, 20th Dec 2022. We appreciate this is much later than expected and so we refunded the difference between standard and express delivery. Please bear in mind there are major delays due to the on-going national postal strike action. As you can imagen this is outside of our control, but we appreciate the frustration this is causing, and we are in constant communication with Royal Mail so please continue to monitor the progress of your parcel using your tracking link. Your parcel is imminent!
Please accept our most sincere apology for the delay and inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
undelivered order
Still havent received my order from 12th Dec, also paid for next day deliver, also emailed and nobody has replied, totally unacceptable
12 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are yet to receive your order. We can confirm we received your order on 13th December 2022, 12:26 pm. We dispatched on 13th December 2022 via Royal Mail using your chosen delivery option UK Express Delivery (1-3 business days). We can see your parcel is on its way, but it is delayed due to the on-going national postal strike action. As you can imagen this is outside of our control, but we appreciate the frustration this is causing, and we are in constant communication with Royal Mail so please continue to monitor the progress of your parcel using your tracking link. Your parcel is on its way!
We appreciate your patience and understanding during this difficult time and please accept our most sincere apology for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Poor customer service/Lack of communication
Delivery arrived without a problem but item was returned next day as too big. Tracking shows it was received back on 6th December but I've received no acknowledgement or any communication to say that my refund is being processed. Info online says returns may take 10 working days to process, then another 10 days for refund to be processed. If I'd read the review before purchasing I would have run a mile. Terrible customer service.
19 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We process returns usually within 10 business days after we receive a return. We appreciate your patience whilst we inspect the returned goods to ensure they meet our return criteria before any funds can be refunded. A refund is always processed to an original payment method. Depending on your payment method, it may take additional 5 business days for your funds to be available. Please contact your bank or card issuer to clarify the additional time.
We can confirm your refund was processed on 20th Dec 2022 and an email notification was also sent on 20th December 2022, 11:04 am.
We believe this is your first contact you made with us regarding your refund. We would have loved the opportunity to help you before this review.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Stitching quality is awful.
The quality of the dress really isn’t great. The stitching is terrible, with a lot of the thread coming loose in places having not been completed or sewn properly, let alone neatly/discreetly. Such a shame.
18 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
We are sorry to hear you are not happy with the quality of your item. Please can you email us photos of the problem areas so that we can investigate?
We apologise for the inconvenience caused.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
I had to pay extra postage charges to…
I had to pay extra postage charges to royal mail. On top of the charges paid to these guys that should have covered it. Absolute joke. The item was also poor quality.
To be clear its 100% accurate. Nothing to check on bank statement royal mail card left requesting additional payment to deliver package. Payment made via royalmail website - i checked. Delivery made on day royal mail website stated. This blatantly poor customer service.
Topped off with a sh!t response from the retailer. Avoid
15 december 2022
Antwoord van Little Mistress
Thank you for bringing this to our attention ❣
This sounds very strange! Please contact your bank or card provider to check the extra postage charges. It does not sound leigitimate. We also wish you got in touch with us about this so that we could advise you. If you wish for us to investigate this for you, feel free to email us at enquiries@little-mistress.co.uk
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
During Christmas we are already…
During Christmas we are already suffering with late deliveries. Instead of giving relief you are taking delivery charges that are non refundable and return is also not free. Many brands are charging no delivery fee or free return.
18 december 2022
Antwoord van Little Mistress
Thank you for your review ❣
We offer several delivery options and deliveries over £75 are free. Our returns service is an optionl service and has been set up to offer you peace of mind. If you found more convenient way to return please fee free to do so.
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
Great customer service
Your customer service is excellent. I love your dresses so will use again for special occasion buys.
12 december 2022
Review zonder uitnodiging
Antwoord van Little Mistress
Thank you for your 5-star review 👏🤩 we are grateful for your effort to support our business 🥰
We are delighted to hear our customer service is excellent and that you love your dresses. We love when our customers are happy 😍 But, most importantly, we are delighted to hear you will shop with us again 🥰
We can’t wait to see you soon 🤗
Take Care - Be Kind – Stay Connected 💚🌈🕊
www.little-mistress.com
We are always listening ❣ Your feedback, good or bad, will be used to improve our products and services.
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