Little Ones Reviews 24

do not purchase this program. I used with my daughter and then just recently purchased for my sister. I live in California and she lives in Massachusetts. They cancelled the account which I reactivated when I got it for my sister purchasing two programs (one was an accidental purchase). They decided I couldn’t share my own property and their terms and conditions talk about it in terms of copyright law (not applicable here). I told them to cancel and refund. They told me they couldn’t refund but magically deactivated my account. Then they refused to reactivate unless I agreed to their unlawful terms and conditions. Going to spend my day filing my lawsuit bc clearly they don’t know they are subject to California law. And will call the bank.

I love the program and I am grateful for the results I have had. Unfortunately all this has been tarnished by a bad customer experience.

Between October 2021 - July 2023 I have paid £353.37 (NZD $746.79) in total for the program at a monthly charge, variable by exchange rates but usually around £16-£19 (NZD $33-$40). If you include the exchange fee's that I paid per month for a non sterling transaction that is £363.68 or NZD $768.58.

I realised in July that the complete program was being offered as a package deal for £150 (NZD $318.55). I knew I had already paid at least double that so I made contact explaining my situation, requested full access to the program and cancelled my monthly membership.

I have had back and forth emails about this issue from various managers saying there is nothing that can be done but they can offer me 50% discount code. This is incredibly unfair and not at all a sign of valuing your customers.

Whilst on maternity leave I was not earning any money so was struggling to pay for the program but continued because I believed in it and I also wanted to support a New Zealand company. Many of my friends would cancel their subscription during periods where they weren't utilising the program but I felt so grateful for the help I had received and even though I had a great sleeper, I continued to pay my subscription despite months of non use.

I asked if the company was going to inform me of the new package deal or if they were going to continue to allow me to pay my monthly subscription and I did not receive a response.

I feel conned and unappreciated as a customer.

Honestly what was good about this! I paid for the toddler sleep program which was akin to free advice you get on the internet and not very helpful. So for some reason I paid for access to the village for personalised advice - and got some generic advice back which was completely unhelpful. And customer service was awful too!

As most parents, we have done the rounds with our little one trying to get him to sleep.

Littleones promises a "dont just leave them to cry" approach. But is mostly around strict wake periods and feeding times.

I found that for £20 a month this is VERY VERY expensive for the quite generic "they might be overtired or undertired" advice they give.

The app looks pretty slick, but in reality is actually quite hard to follow, both my wife & I were expecting more of a "here the rules". However, its just articles upon articles of woffle.

All of the above said, the next bit just just my opinion. I totally understand every baby is different, but this is more the reason I think this is important - such strict rules simply can't be applied to every baby, and if chances it isn't yours (which I guess is more than most) then you are going to really upset you little one (ie, in the afternoon, wake them after 10m nap, ps they will be exhausted by this point).

I also find the marketing to be a little overpushy and not so honest.

I would be telling all my friends to ignore this one. For you, maybe try it - I expect you'll feel bad towards your little baby for putting them through it and a waste of £20.