littleteekies.comReviews 

This company does not deserve even 1 star! I ordered a doll house for my grandaughter's birthday over a monrh ago. All efforts to determine the status of my order were either ignored or met wirh 'robot' generated replies. It is ridiculous that they cannot be contacted in person. Any attempt to track my order, resulted in 'order nor found' or 'site unavailable'.

Unfortunately there was no Trustpilot reviwes when I ordered (what should have been a hint in the first place). I ordered a change pad. Didn't hear anything for a while. Then suddenly they reached out and advised that the product I had ordered was no longer available. They offered an alternative that I didn't like, hence why I requested cancellation and full refund. Instead of just processing that, we had several emails back and forth, where they kept pressuring me in to taking the alternative and offered a gift with it, later discounts for the shop etc. The entire ridiculous story is too long for this platform. Bottom line: worst customer service I have ever experienced, they ended up shipping despite me being very clear about the cancellation (this seems to be common, looking at other reviews). Then a probably fake customer service manager and now a probably also fake CEO even reached out. As I have the entire scam in writing, I submitted the conversations to Consumer Affairs who are investigating and also to my bank who was able to do a chargeback, so I got my money back. I now offered these scammers that I happily return the unopened item they ended up sending as long as they provide a prepaid return label. But fake CEO Jonathan unfortunately can't help me unless I ask my bank to withdraw the chargeback. Well, he did offer a generous $40 discount and a $50 voucher for my next purchase. Isn't that great service after I spent $135 on rubbish.
Really frustrating to deal with this while being heavily pregnant. DO STAY AWAY FROM THEM (and report to Consumer Affairs and talk to your bank if they scammed you).

Hi - Little Teekies does not honour its 14 day return policy or its 30 day guarantee - and with how vastly different the items are from what is advertised - it's been money down the drain.
I ordered two items – play tents (one was intended as a gift). The packages arrived last week. One of the items was incorrect – and both items were very poor quality.
For this reason, I requested a refund and return of the items. The items are still in their original packaging and have not been assembled - and therefore meet the criteria of the 14 day Refund Policy advertised on the website at the time of purchase.
Little Teekies has refused my return and refund request. I have provided screen shots of their 14 day return policy – and following this, they responded that there is no return for ‘change of mind’ – and the return policy has since been altered on the website (which is fraudulent if done to attempt changing the terms which have been committed to the customer at the time of purchase).

Just a bunch of scammers! Waited for my baby bottle for over a month to arrive. I chased them multiple times, asked for a refund as got another one in the meantime, they wouldn’t refund and send one out instead.

If I hadn’t chased them, they would have never shipped it.

I ordered the gorgeous pink activity mat with piano. I finally received it today. It is very poorly made with very weak cheap plastic, the joins don't join properly and the mat has no padding. I can't give it to my granddaughter. Complete waste of money!
I DEFINETLY WOULD NOT BUY FROM Little Teekies again!

Fake fake fake. Took 3 weeks for my order to arrive, wasn't sent shipping through Shopify and had to contact multiple times, still was never sent a tracking link. When it finally arrived it was straight from the factory in China - was clear by the packaging and that it didn't come with Aus Post. The quality was awful. Threads coming loose all over the outside of the tent and material is crap and see through. They claim to be in Brisbane but this is FAKE. Have contacted multiple times for a refund and am being completely ignored.

DO NOT PURCHASE!!! claims to be an Australian ‘authentic’ company.. 4 weeks later and still waiting to receive an order. I originally emailed them asking and they responding just saying it’s taking longer but no actual eta. I emailed a few more times with one more response saying the same thing and when I started asking for a refund and to cancel the order they’ve ignored me. I’ve reported them to the ACCC and requested my bank lodge a dispute for a refund! From the other feedback it must be a scam!

Ordered a change mat on the 27th of May and still have not received it or any update with shipping. Website claims delivery from an AUSTRALIAN WAREHOUSE within 5-6 days… this is coming from a warehouse in CHINA?? constantly getting ignored via email when asking about an ETA! Such poor customer service so disappointing!

Wish I had seen these reviews before I purchased! Purchased a play kitchen for my little one over two weeks ago and I still haven’t received any shipping information. I can’t get a hold of anyone in their customer service team to provide answers or an update.

Reviews on their site are definitely fake - there is no way for a legit customer to actually post a review, and looking back the comment “the cotton is so thick!!” Is DEFINITELY fake - they are thin shitty plastic. Definitely a Chinese/drop shipping situation. Took a while to come which is fine but the quality is terrible. My little one broke one of the plastic connectors within days and the whole thing is so thin and plastic and crap. On site it looks like fabric but it’s a thin semi-transparent plastic. I was thinking $125 for a play tent is good, but at this quality it should’ve been more like $30. If I’d paid that much I’d be happy with the purchase. Don’t recommend.

I ordered from this company for my little one’s third birthday 3 weeks ago. Was very excited to receive the product but as of today I’m still waiting. Their customer service is horrendous and they are unable to provide any information as to where the product is. You also can’t speak to anyone which is incredibly frustrating. It also says the company is based in Brisbane however the tent appears be shipping from Japan. I would not order from them again and am currently waiting for an answer as to where my product is. It also didn’t arrive in time for my child’s birthday which is disappointing - I doubt it will ever arrive. The website and products look beautiful but don’t purchase from them! Go somewhere else!

We bought the princess play tent. It's a nice tent but the whole experience was pretty average. It took 17 days to arrive (a full week after our daughter's birthday for which it was intended), and was shipped directly from a warehouse in China. I feel like I could have ordered from Temu for much cheaper and got the same experience (and probably faster shipping). It came in a little bag but was otherwise just packaged very simply in a plastic padded bag - if you want to feel like you're ordering from a boutique kids store, this shop will not give you that experience. No instructions in the package (although it was easy to set up) and nothing to show that it is a branded item. I assumed we'd be ordering from an Australian business with local shipping - the website does say it will take 5-7 days! Customer service response was very generic. I wouldn't recommend this store sadly.

I placed an order almost 2 weeks ago and it still hasn’t shipped. I tried contacting them via the chat on their website and heard nothing back. I messaged them on instagram and they didn’t reply.

I emailed them and they said they would get back to me with an update yesterday— I heard nothing back. I’ve requested a refund.

I have now been looking on their instagram and read several comments saying similar things— orders not received, messages unanswered, refunds not processed.