Livingway Reviews 

Excellent experience getting set up with accomodation through Livingway. The whole process was very smooth and was facilitated brilliantly by Darwin throughout - I would highly recommend! The information was very clearly shared and presented, and the team communicated with me promptly.

I lived at Rufus Court in Leeds with my husband for over a year, and unfortunately, we experienced multiple negative issues during our time living there. There are several things that I feel prospective tenants should be aware of before choosing to live at a Livingway property.
Firstly, the bin storage area had a significant rat problem. Rats would regularly run across the car park, around the gates and along the pathway behind the bins. This meant that my husband and I would often have to dodge rats when walking around the development, driving into the car park, taking rubbish out or simply walking along the path. On some occasions, there were even rats that had been run over on the driveway.
Secondly, maintenance was a major issue throughout our tenancy. Livingway would often assign their own maintenance team to resolve problems, but unfortunately, issues were frequently not fixed correctly on the first visit.
For example, when we first moved into the property, the toilet seat would not stay straight. The maintenance team attended to fix it, but after their first visit, the problem was still present and they had to return for a second time. We experienced similar issues with sticking doors. More seriously, we had a water-related issue that began in October 2025 and remained unresolved for approximately four months. This was not a minor issue, as it affected our hot water and resulted in us having to spend more money heating our water.
The contractors who attended the property also caused us concerns. On one occasion, a contractor made comments suggesting that our water tank could potentially “explode”, which understandably caused us unnecessary worry. On another occasion, a contractor returned to the property when neither my husband nor I were home and became offended that we were not there. Following this, they did not appear to make further attempts to contact us.
Throughout this process, Livingway staff repeatedly told us that they would follow up on our complaints and concerns, but these promised follow-ups often did not happen.
Communication from Livingway was extremely frustrating. We were repeatedly told that someone would call us back, but they often did not. We were told that they would remain in contact every few days, but communication would stop. We were also repeatedly given apologies and assurances that they wanted to resolve the situation, yet we often had to chase for updates ourselves. I spoke to numerous members of Livingway staff, but two of the main people I dealt with were Janine and Adam Lanni. Both assured me that the issue would be resolved and that they would remain in contact with me. However, when I subsequently tried to contact them by telephone or email, I often struggled to receive a response or an update.
It was extremely frustrating to have to repeatedly chase the same issue over several months, particularly when we had already been assured that it was being dealt with.
Another concern we experienced was the cost of electricity associated with heating and running the apartment. We found our electricity bills to be unexpectedly high, which added further financial pressure during our tenancy.
There was also an issue with our parking space. Livingway failed to charge us for our parking for approximately nine months and then subsequently chased us for a large outstanding amount. We had not been provided with the necessary payment link to make the payments at the appropriate time, yet we were still pursued for the accumulated amount. We did not feel that Livingway took sufficient accountability for their failure to provide the payment information in the first place. There were also other incidents during the time we lived there. A bush alongside the main apartment complex caught fire, although we were not provided with an explanation for why this happened. There were also incidents involving teenagers causing disturbances around the development, as well as a resident having their bicycle stolen.
I have retained evidence relating to our experiences, including emails, maintenance records and correspondence showing how long our water issue remained unresolved.

Please note the response I have received from Livingway is un factual and does not contain the full picture of the experience and communication we recieved.

I hosted an essential oil / fragrance roller ball workshop for the residents at ROCO Livingway, and what a lovely evening it was.

The social space was perfect for it. Clean, cosy & plenty of room for everyone to gather round, get hands-on and make something of their own. Each person left with a blend to take home and it was so good to see what they chose to make.

A big thank you to Caitlin, who made the whole thing easy from start to finish. Organised, friendly & always quick to reply. She was on hand when I arrived and made sure I had everything I needed.

The residents were a brilliant group. Curious, chatty & really up for giving it a go. There were lots of questions, plenty of laughs and a room that smelled amazing by the end.

I'd love to come back and do more of these. Thank you to Caitlin and the whole team at Livingway for having me.

x Mishi
That Mishi Magick

I have been living at ROCO apartment for over a week now and experience is absolutely amazing. Staff is friendly and helpful. Any concern is addressed promptly.

Wow! Customer service is OUTSTANDING! Solomon was so punctual in our virtual meeting! I am so happy with the apartment that I have and just can’t wait to move in! All my questions were answered and feel like if there were any issues I could pick up the phone. As a young woman I feel completely safe and validated and I think that’s so important when looking for a home! Can’t fault living way at all! Can’t wait to move!

We had such a lovely time at today’s cake decorating activity! It was a fun and creative experience, and it was great to have the opportunity to do something different and enjoyable.

It’s really nice to see property agencies organising activities like this for their residents. It creates a lovely sense of community and gives everyone the chance to meet, socialise and enjoy some quality time together.

Thank you for organising such a wonderful activity — we really enjoyed it!

Recently had a viewing with Darwin, he was incredibly friendly and helpful, had all the answers to our questions! .

Interactions with the team have always been smooth and straightforward. Every member has been consistently available and willing to help with any queries or issues. My tenancy has been an easy, stress‑free, and genuinely enjoyable experience.

We recently hosted our RYDE & SHINE Pilates rooftop event at ROCO Livingway, and it was an incredible experience from start to finish.

The rooftop terrace is a fantastic space with amazing views, creating the perfect atmosphere for a wellness event. Everything was well presented, and the venue provided a unique setting that our guests absolutely loved.

A special thank you to Caitlin, who was a pleasure to work with throughout. She was professional, friendly, organised, and went above and beyond to make sure everything ran smoothly. Her communication was excellent, and nothing was ever too much trouble.

We'd highly recommend ROCO Livingway for anyone looking to host an event and look forward to working with Caitlin and Livingway again in the future.

I hosted a cake decorating class for the residents at Roco Livingway this evening
What a fabulous place this is. Clean and modern with excellent social space to hold the workshop. Caitlin had booked me for the event and was on site to help me show me around.
I’d love to do more of these. The residents were such a lovely group and seemed to really enjoy the evening . Thank you to the lovely staff on site

We recently had a viewing with Darwin, he was amazing at explaining the process, happy to request the amendments for us. He literally had all the answers for the questions we asked and we are super impressed with the services livingway provide.
Highly recommend!!

Darwin was incredibly helpful. He answered all my questions and explained everything about the property. He replies to my emails instantly and made this process very straightforward.

"Excellent experience! From first viewing to sorting out paperwork, it was very quick and easy. I have to give a special shoutout to Adam. He was incredibly helpful, responsive, and made the whole process of letting a property so much easier. Highly recommend!"

The building has been recently refurbished and is well maintained. The on-site team are friendly , supportive, and always willing to help specially Darwin. They respond quickly to maintenance issues and ensure repairs are carried out promptly, helping to keep the property in good condition.

Had a brilliant time at the recent resident bowling event! Huge thanks to Darwin, Adam, Solomon, and Caitlin for hosting such a fun evening. It’s great being part of the Livingway community, and these events make the experience even better.

I’m extremely glad I found my apartment at ROCO. The team has been incredibly helpful and lovely. They put a lot of emphasis on building community by organising social events which has made me feeling very welcome from day one. Highly recommend.

I recently hosted a flower bouquet workshop at Roco Livingway with Caitlin and it was a fantastic experience. The group were engaged and we all really enjoyed it. The feedback has been incredible! Caitlin was a pleasure to work with, I will recommend their business to others. I hope to see you again soon

Had an absolutely amazing stay!! phoebe was great, so helpful and kind 🫶🏼

Caitlin was a brilliant at communicating on the lead up to the event and super organised. Scott was a great host on the day and so friendly!

Living here for a year now, had issues as everywhere else, but the team (especially Scott) is very helpful, and they try to sort out everything as quickly as possible. The events are great extra touch, yoga, community breakfast, and the recent with Fogo restaurant. Thank you and please keep it going !