Lloyds Cardnet Reviews 

Hi Matthew Was Very Good & Professional Service Provide

Thank you

We have recieved excellent service from Lloyds Cardnet and our relationship manager Vanessa Last. She is always professional, responsive, and helpful. We truly appreciate her and the teams ongoing support and dedication to our business.

I initially spoke to my contract manager about using Lloyd’s bank to process my payments. I was introduced to Michael Scott who guided me through the process. Arranged teams meetings and when things did not work he arranged for my web designer to be supported in the transition. Following the system being installed he arranged a teams meeting to make sure I understood how to use the system. Michael assisted with a test account at first and made sure everything worked and we were happy with the solution. I would not hesitate in recommending Michael. He made everything happen and was a pleasure to deal with. Many thanks.

Mr. Chris Canty helped me throughout the entire process. This is the second time I’ve received PDQ machines through him, and I’m very satisfied with the service provided. I highly appreciate his help and support.

The relationship managers I have worked with at Cardnet have all been excellent. They have taken time to understand the business, suggest appropriate actions and answer questions.

Very easy to get in touch with real human, especially Yagmur Karaoglanly, she was very helpful and great at customer services to understand my business requirements and resolve it very nicely.

Amber was patient and informative.
I genuinely felt she was trying to do best by me and my business as well as considering your company interests.

Carlton and the team have been a great help and managed to get the service we required arranged very quickly.

Having had a query with various transactions, Louise Pugh stepped in and gained the answers we were looking for. Also advised us to access the portal that was available that we did not know existed. This now makes it easier to look at the overall picture. Thanks Louise!!

We are long standing customers of Lloyds as our banking partner, and have found them to be most knowledgeable and helpful throughout. We have now taken up the offer of using CardNet as our card processors, and have found Jordan Mercado, our relationship manager to be patient, and helpful, leading us through the process of integrating their systems into ours. This service is second to none , with ease of contact with the CardNet team, something that was sorely lacking in the card processors we have moved from after of 15 years with them, but like so many things, you get comfortable with the one supply, and do not really want the trials of moving. All I can say is I wish we had moved years ago our Relationship manager and the IT Service team have been very helpful and understanding with our IT department in the integration process, always being available to answer the questions. In fairness I cannot recommend Lloyds CardNet highly enough, you should consider it too. The date of 1st October 2026 is the date I have given this review, but Cardnet went live with us on the 12th August 2026, and has worked perfectly, now we just want to work more with their team to bring some of their other services online. A bid thumbs up

Spoke to Serhat Sandalci today regarding a long standing issue we were having regarding getting our bank details updated on their system. Serhat took the time to contact me to let me know the issue had been resolved and to make sure there was nothing else he could help with. He was friendly and very informative regarding their products and suggested some alternatives that might make things easier for us -Salutem ED Bidco Limited

Fantastic service!
Elise was brilliant from the start and has continued to answer any questions I have had.
Highly recommend

Lorraine Duffield was extremely helpful and went way and beyond her remit. Made the whole transfer to Lloyds Cardnet Merchant Services exceptionally easy.

Kept me informed throughout and replied to any of my emails etc very quickly indeed, even whilst on holiday.
I have no hesitation in giving Lorraine 5 stars, if there were more I would do that.

Our company are new clients to Lloyds Cardnet, from the very start Lorraine Duffield has been amazing, her knowledge with what would be the best option for the company has been a massive help for a smooth change over from the current merchant supplier to cardnet.

I would highly recommened working with Lorraine

We moved over to Lloyds Cardnet a few months ago and the service provided by Lorraine Duffield and her team in ensuring this process went as smoothly as possible was first class. Lorraine responded quickly to any questions and her and the team resolved any queries in an efficient and timely manner.

Richard Swinfield has provided excellent service as my card merchant provider. He responds quickly, communicates clearly, and is always straightforward to deal with. Highly recommended!

Matthew Crouch was superb from our initial conversation regarding current terminal fees. He was easy to talk to, understood what we needed as well as not pushy at all. He tried his best to give us the most beneficial deals and overall the experience was great. I’m glad to move from world pay to cardnet considering the service is a lot more professional as well.

Whatever was done to unblock my account did not work. I waited as was told, but the account was still blocked. I had to call back and another assistant said that not all blocks were removed! So, I just wasted my time waiting.