LMG Jewellery Reviews 

We had to use LMG jewellery because my wife lost the pink sapphire from her engagement ring. All the correspondence we had was very clear and easy to follow, we even got several photos of different stones so we could choose the perfect replacement. 10/10 for customer service.

LMG Jewellery replaced the diamond which had been lost from my engagement ring. They were very professional and friendly and my ring was returned with a beautiful diamond to match the lost one. The ring looks good as new. They also did a new insurance valuation for me. All very efficient.

I was especially thankful for the service this company gave me. I had a beautiful Tanzanite ring which was badly damaged and they were really efficient and repaired it to its former glory. Thankyou so much for the speedy service and excellent customer support

I was nervous about the repair of my engagement ring. LMG was amazing, professional and reassured me throughout.

I am delighted! LMG were tasked by my insurer John Lewis with creating a replacement for a lost heirloom earring. They created a new set of earrings to ensure an exact match and they are stunning. I could not be happier or more grateful. Thank you to the whole team from Johnny who took care of my case, to the highly skilled jewellers who made the new earrings

I lost a diamond in a 5 stone ring which couldn't be replaced to match the other diamonds. Options included a completely new ring, made to the same standard. I've received my new ring today and couldn't be more pleased. The service throughout has been superb.

I lost a stone in my diamond ring in December and this company was the repair company with my insurance company. From first contact to completion I was kept informed of progress and advised of delays due to sourcing a stone because of Christmas period. I received my repaired ring a few days ago and I'm very pleased with the work.

This company was appointed by my insurer, it has been nearly 3 months since the insured incident, and to say they have taken their time, would be very fitting. I have had to chase on several occasions before getting any response, repeated delays due to them requesting information that has already been provided on multiple occasions. I guess all that would be worth the wait, had they been able to do their job fairly and objectively, now let’s be clear, they are instructed by the insurer, they only have the insurers best interest at heart, they returned with the most appalling and insulting valuations that I still do not understand how they achieved them! A solid gold 18k ring with a weight of nearly 5g valued at £85? In 2026? I honestly don’t know how that value came about. Needless to say, be extremely cautious when dealing with this outfit, they do not have your best interests at heart.

My diamond bracelet broke , I was very happy when I was told i could have a replica made. The updates on the phone were friendly and the timescales were given , great service . Six weeks later I received my new bracelet . I am more than happy with it . I also received a valuation showing the clarity of each diamond . Amazing service thank you

Excellent experience with LMG!
I was provided with their services through my insurance company and the gentleman they sent to do a full consultation with me was a brilliant representative.
They've exceeded my expectations in every way and I would hesitate to recommend them to anybody in the future

First class customer service. My wife is really pleased with the repair to her engagement ring. Would throughly recommend.

Just received my engagement ring back from LMG. My diamond was badly affected by an accident.
LMG sourced a lively diamond for me.
They contacted me with all the information about the stone.
Video and picture. Also stating if I wasn’t happy with the end result I could send the ring back for them to find another diamond.
I love it, plus they send me an in depth valuation. Much appreciated

Excellent service great communication throughout the repair process highly recommended 5*****

The service offered was quick and efficient. Everything was explained in full.
My engagement ring was returned within the time frame.
The work carried out was lovely.

Fantastic customer service and craftsmanship. Highly recommend LMG. Thank you for repairing my engagement ring to its better than former glory! 💍❤️

Outstanding service and care - Thank you to the team at LMG Jewellery for providing an incredible service and the care they showed while repairing and replacing the diamond in my engagement ring. From the first phone call they took the time to listen and understand how important it was to make this ring look as it originally did. They sourced a diamond that matched perfectly in every way. Their commitment was clear from the start and the team were friendly, courteous and knowledgable, sharing lots of information and answering all of my questions. I am delighted with my ring and the service and support I received. Thank you!

When I got my ring back after its repair, I was overcome with emotion! It was beautiful and looked brand new. I was kept up to date at every step and just couldn’t be happier.

LMG kept me informed about the repair to my ring and returned it to me fairly quickly, as good as new. I am really pleased with their service.

They were nominated by my house insurance provider HomeProtect to replace the setting in a diamond ring. Good job done, and clear communication throughout.

New diamond in my engagement ring on insurance. Great job done. Good communication throughout. I phoned a couple of times with questions - were able to answer straight away. No issues at all.