SBS Insurance Reviews 2.188

The service at Sbs was fantastic,my 89 year old dad lost his hearing aids last week. Klara vasocakova at sbs looked after my dad and has sent him the money to replace the hearing aids. Excellent.

Fatima handled my claim and was very helpful and understood my need. My diamond fell out of my ring. They replaced it and restored my ring back to its former glory. Thank you very much 😊

After the diamond fell out of my mother’s 60-year-old engagement ring, she was extremely upset. Melanie from SBS was fantastic, compassionate, efficient, and very reassuring. With clear guidance on the next steps, everything was sorted within just a few weeks.
I am extremely impressed with Melanie and Katie.

Made a claim through admiral and was passed on to this third party company. They were extremely helpful and dealt with any issues or queries I had and the matter was settle very quickly. An agent called Owen was in constant communication with me and definitely an amazing representation of the company. Couldn’t recommend more

Very quick and easy and friendly

I submitted a claim for the loss of a sentimental piece of jewellery via the portal on Wednesday morning expecting a drawn out and difficult process. I was contacted by SBS on Thursday morning and given the name of my claim handler Mel Rochester. Shortly after, Ben Randall got in touch to go over the details of my claim. Before COB Mel called me back to discuss settlement. Both Mel and Ben were absolutely fantastic - they dealt with my claim professionally and efficiently. I honestly can’t fault the service.

SBS' Rachel Drayton-Chana took me through the steps for making an insurance claim in relation to a stolen, much loved, family, tandem bike. She was empathetic over the theft; was efficient and clear and made the process as easy as such things can be. Many thanks.

My wife had the misfortune of losing her wedding ring. After 46 years of marriage you can appreciate its loss was more of an irreplaceable sentimental value rather than an intrinsic one.

We were handed off to SBS Insurance via our own insurance company, NatWest, who indicated SBS would contact us within 48 hours.

You can imagine my surprise when we received a call back from Claire Ingram, at SBS, less than 2 hours later. Claire took details of the lost item. Although the original receipt was not available we provided her with a full description and later photos, sent by email, of the ring. This enabled Fatima Nessa, the Jewellery Claims Advisor, to contact us later the same day confirming our claim would be met. Less 4 hours had elapsed since my first call to NatWest.

With figures provided to have an identical ring made or receive a cash settlement we asked to consider our options overnight and the following morning spoke again to SBS on the direct contact number they had provided. Having decided to take the cash payment details of our Bank Account were provided and this morning the funds were received.

6 days from the date of our first contact and that included a weekend !

Both Claire and Fatima were extremely professional in their interactions with us showing empathy and compassion to the highest level. They made the whole process, which could have been quite fraught, appreciably simple.

Thank you once again Claire and Fatima, and SBS, for your assistance in this matter.

From the start of making our claim till conclusion, My wife and I would like to thank SBS / James Carlo for his complete professionalism in the manner
he felt with our claim throughout.

1st call to introduce themselves, Vicky Telford set out what was needed and what would happen. A time scale was suggested. I sent off the necessary documentation by email on the same day.
2 days later Vicky called me to settle the claim.

Excellent customer service from Paige Steadman, who was very understanding about my disability & ensured the case was handled in a professional manner

I don’t often write reviews particularly when dealing with Insurance claims but the process, efficiency, empathy and customer care by Shelley Parsons was truly incredible!

She would email me back so quickly, she listened to my issues and always contacted me back with an answer! She made such a stressful situation as good as it could have been and I am SO grateful that she was handling my claim ref: 859911.

Thank you so much SBS and a MASSIVE thank you to Shelley Parsons!

I would like to thank Lauren Yate for the handling of our claim. She has been extremely helpful in supporting the claim and advising how to remove the phone from the cloud, keeping me updated at every stage. Lauren is a credit to your company and a great example on how customer service should be. Thanks again Lauren.

I had to make an insurance claim, and Jake and Amy were absolute stars.

They were fast, helpful, and made the whole process completely stress-free—I called on Wednesday, and my replacement TV is already sorted!

They even helped me find a replacement for my goose-shaped lamp, Derek (RIP, courtesy of said unfortunate TV incident).

Huge thanks to them for turning what could have been a disaster into such an easy, smooth, and genuinely impressive experience. I am delighted with my insurance!

Friendly, efficient and very prompt. The agent was personable and a credit to the company.

My claim was handled by Daniel White who truly went above and beyond to ensure that I got fairly compensated for the item being replaced. He noticed that my initial insurance company had made a mistake when inputting the model number for my TV and as such the offer I had received was lower than it should have been. He was open and honest about this and took the time to liaise with myself and the insurance company so the process was completely stress free.
He was genuine and warm on the phone and really went to the extra effort to ensure a fantastic customer outcome.
What a pleasure to deal with and a credit to the company. Thank You Dan and SBS

Claim 863503 Fatima dealt with my claim and I was impressed with her professionalism and friendly manner.She was able to evaluate my claim very quickly and kept me informed.

KURT thank you so much for quick help! I needed help with redirecting delivery address cause DPD were being slow. He quickly solved my request , and saved me from hassle . Such a great service ..!!

Dealing with Amy from SBS has been extremely straightforward and Amy couldn’t have been more helpful and knowledgeable throughout the process.

Amy and Michael were very helpful and managed to deal with my claim fairly.