Local Locksmith-247 Reviews 

Terrible terrible set of people. Told me I have to drill my door open and I said it’s a rented apartment, and I can’t do that, he said I should pay him £60 as cancellation fee and I told him I can’t afford him then he threatened to send a letter to force me to pay and blamed me for not asking about cancellation fee on the call. The customer service representative was rude as well, kept talking about I need to pay because I don’t want the service. why are they even the first result on google when you search locksmith near me.

Terrible service, awful attitude offered on the phone to repair your lock and didn't have any with him even when he knows which lock already we needed. Dont know how to speak to people even asking you to shut hp!!! Avoid!!!!

Will not provide any receipts whilst charging extortionate rates grabbed out of their pockets. Will completely ignore you once you pay. Be warned -
Not professional at all.

SCAM - DO NOT USE

Had to use the service once during an emergency. Went to contact them again and they tried to charge me double the price before even knowing what the service was, plus the guy on the phone was extremely rude. I shall never be using their service again and strongly suggest others also do not use their service. It’s just a ripoff!

Poor communication and incorrect advice. I contacted this installer to fit a standard Yale door security bolt in addition to an existing door handle. Despite being shown a photo, they repeatedly insisted the handle would need to be removed and that major adjustments were required, which is not correct for this type of product.

The explanations didn’t make sense, and the quote of £190 + VAT for labour only felt excessive and unjustified, especially given the misunderstanding of the job. Overall, the experience lacked clarity and confidence, and I didn’t feel reassured that they understood the work required.

Very poor service from a company which takes advantage of elderly people like me and, no doubt, all of their unfortunate customers.
I have asked for my money back as My door was in a worse state after their work than before.
I had no response and will complain to trading standards.

Absolutely a SCAM same on you.
Never go there
They charge you $ 49 for answering a phone call.
Total $210 for open a car roor

Messaged Tim on WhatsApp as found the number on their website, within 5 minutes he wrote back to me saying he’s available and asked me for my postcode after giving me a quote, all I needed was to unlock a broken window mechanism to witch he replied that he will come down around 5pm, it is currently 8:33pm and still no sign of Tim or a message, will definitely try other companies because as a customer I’m told one thing then being forgotten about, if Tim does come eventually I will be turning them away as this is unprofessional, gives a time then doesn’t show or messages, waste of time especially since I spent hours out of my day waiting on the sofa for him to show up when he never did where I could’ve been doing my second job or anything rather than waiting for nothing

Absolutely abhorrent behaviour. Called these amongst a bunch of others to enquire for a friend. Had yet to receive a postcode so the guy said call back when I had it. In this time another, cheaper locksmith called back and agreed to attend. This guy then calls me incessantly because I hadn't called back. He then proceeded to become verbally abusive on the phone until I hung up on him. Definitely avoid at all costs!!

Awful attitude. Called a handful of locksmiths. Another company got back to us sooner. When this company did call back their attitude was abysmal when we said we got another locksmith. I understand it's not ideal, but that's business

If I could give 0 stars I would.

Rang the number, the person who answered did not introduce them selfs just said hello and waiting for me to talk.

Got someone sent out for a replacement Yale lock, max £30 online. They was very late, no apologies. Without even looking at the lock properly they said £150, I said no and they dropped it to £100. Clearly ripping people off, no id no proof of who they are or work for. AVOID.

AWFUL AWFUL AWFUL DO NOT USE!!!
Complete scam artists

The website states"Yes, we believe in transparency, and our pricing is always upfront, with no hidden fees or charges." I was quoted over the phone £235 and would be there in 30 minutes I was desperate as had been locked out all night. Well they arrive after just an hour and when the door was open then went on to add a call out charge and VAT the total £365. Total crook avoid at all costs.

Nice lad came out. Couldn't open my front door so decided to do my back door. Showed me the tools and set to work. Saying a whopping £269 to get me in. Took him 20min. Not bad earnings eh. He said my lock needed replacing too. More expense. Went to the van but did have one. He said well ive been careful and your lock actually works so ill just refit that, a miracle !.
He brings the card machine and for a 20min job its cost me £406. Well ove a week and a half money for me as I live alone and although I work i have health issues that limit my hours. Just wow

Icannot believe this I was locked out of my caravan and phoned local locksmith as ai thought. Waited 2 hours turned up in car then proceded to work on lock. He had to drill out old lock £225 then said inner mechanism needed changing, then much drilling filing adjusting and at last door now locks but are you ready for it
Final bill£1958 yes thats right, how can I have been so stupid 75 year old widow. Please do not use these horrible people.I have reported this to the police fraud department don't know if it will help but worth a try.

I had to pay £889 to get a lock changed on a French window. By the time I realised it was a scam, I had already been locked out of my house for a couple of hours, and needed to get in, so I was stuck with having to pay this ridiculous sum. The emailed receipt gave no details of the work done. DO NOT USE THIS COMPANY!

We couldn’t open our door as the lock had broken. My wife called this company and they sent a locksmith out 1 hour later.

It was a Romanian guy called Gabriel who came out, he said the mechanism needed replacing as well all the other bits in the door (probably didn’t). He came across really friendly. He said 179 to break the door open then the mechanism cost 269. He offered us 20% discount and said he will exclude VAT because we have a 9 month old baby.

Anyway, total costs (somehow) came to £739, I was more in shock and he’d done the job so felt like I had to pay it. He’d conned us into thinking these were genuine prices and as we had no locks on the door, it was an emergency as we couldn’t leave the house. He sent a payment receipt which shows nothing but confirmation that I’d paid, he said I’d receive an invoice within 30 mins (enough time for him to leave) which never came. We messaged him asking for a proper invoice, and tried calling but no response. Before leaving he was insistent we phone our insurance To get a refund - almost like he thinks I can charge what I want as you can be refunded anyway.

I can’t believe I was stupid enough to pay it, I’m going to get a proper MLA certified locksmith out to price the job up, hopefully then I can raise a dispute with my credit card company.

Do not use this company and if you get a man called Gabriel don’t pay him a penny. Vile excuse of a man, using my 9 month old daughter to charm us into paying extortionate costs. What kind of person preys on a young couple with a baby into paying so much money. Dread to think what he’s done to others, and especially the more vulnerable.

I’ve never done a trust pilot review but feel like I had to in the hope it saves someone’s hard earned money going into the hands of that horrible man.

I fell for this scam yesterday and I’m kicking myself. I couldn’t lock my door so couldn’t leave the house. I was given a number by a friend of a locksmith he had used. I rang the number twice and it was dead. I was just looking for other options when a call came through from another mobile number and a foreign sounding man asked if I had been trying to contact a locksmith. I thought the call must have been diverted as perhaps they were out on jobs so I said yes. He was very friendly and polite and said he could help me. He said he would be with me in an hour and I agreed. He rang a little while later and said he would be with me in 18 minutes, all seemed very professional so far. Two men then arrived at my door and started looking at the lock. I left them to it and in looking out of the window I noted they had arrived in an unmarked white Skoda. It was at this stage that I got a bit concerned, but then they called me back to the door and they had fully stripped it down and told me I needed not just the lock but the whole mechanism. I said that sounded expensive and he said £249 for the mechanism and then a range of prices for the lock. I opted for a good standard of lock and feeling like I had no choice as now I’m in a worse position than before, I agreed to £165 for what was described as an ‘unpickable’ Yale branded lock. I must admit that I felt uneasy but I was alone in the house and so I just went along with it. The job was completed in no time and they once again called me. I went to the door and they demonstrated the door working as it should and so it was time to pay. On his phone he added together the cost of the mechanism, the lock, a call out fee that was never discussed, an extortionate labour fee, plus VAT. They told me I had to pay £730!! I questioned it but they said that was the price. Reluctantly I paid by credit card, I was in shock. I couldn’t believe the cost.

I requested a receipt, they said it would be sent electronically. On receipt of this document I find it is just a generic purchase receipt, no itemisation or VAT details. I text them on the number they called me on and request a proper VAT invoice but they do not respond. I’m guessing my 3 year warranty will be void also…

I felt uneasy all night, discussed it with my husband and he called another locksmith out today. We are now told the lock was second hand and the mechanism is not new. I have been totally ripped off, but what can you do? We have had the lock replaced today as I just don’t trust this company. I would warn anyone not to fall for their scam like I have. They prey on the vulnerable when you are desperate and need help. Vile people.

I phoned up this company which is Local Locksmiths 24/7 and the woman quoted £49.00 after I'd told her my problem. Within ¾'s of an hour Gabriel turned up, he was really nice, bald headed and a foreigner, which wasn't a problem but you'll see why I gave his name and description when I've finished. My back door wouldn't open. So he arrived and took well over an hour to get the door open, which amazed me as I tried everything and couldn't do it, as it was really hard to do. I asked him if he could fix what was wrong with the door and he said maybe, I'll see what i can do. He could, but it will be dear. I was screwed really as I needed the job doing. So to cut it short he ended up putting a new barrel and a new door gear box in the door after taking out the big strip with all the hooks in it that was originally in the UPVC door. So I had no way of securing the back door the way it was security wise with the strip he'd taken out. I asked how much it would cost to replace the strip he'd taken out and he said over £400. Well I couldn't afford that so I was just happy he'd fixed the door with the new mechanism. Then the bill came up. He said that he wouldn't charge me tax because I was his friend and then he started going through what he'd done and how much it'd cost for everything that he'd done. £589.00 he charged me, so i had to pay it, I borrowed money off my Mum and paid it. I didn't know what to do, so I had to pay it. He then said if you buy the strip, phone him and he will come and fit and give me a 50% discount because I was his friend. The day after, I found Orrell Lock and Key, took the strip with all the bits that where still on it and it cost me £88.50 to replace it and that included a new barrel and my daughter fitted it that very evening. I'm 63 and I haven't a clue about stuff like this. Gabriel quoted me £400 for the new complete strip and it cost £88.50.
If you use this company you're in for a shock. Don't use them whatsoever. I am gutted that I've been conned out of so much money, especially because I don't have that sort of money. If this Bald little man named Gabriel and is a foreigner, he could be Polish but I'm not sure, comes to your door, be aware, you're going to get ripped off.

DO NOT USE THIS COMPANY. EVER.

Since I've wrote this I've got in touch with the Locksmith who has said last night that he worked for Z Locksmiths, this is a fella called Gabriel. He was the fella that came out. I phoned him this morning and he's said the company is 4 all services. So I don't know what to believe. Until the 1st company I've wrote about can prove he doesn't work for them, its staying up.
If it helps anybody who employs him, he gave me a reciept and his phone number 07904 062671 and the name of the company on the reciept is Local Locksmith 24/7. So be careful everyone in the West Lanc's area.