Local Toilet Hire Ltd Reviews 

Great communications from office staff and delivery staff.

In the initial start via emails the team were very helpful and friendly. They showed patience in the initial planning phase even with multiple changes back and forth.
There delivery team were straight to the point and showed no delay, we showed where we would like them and they immediately carried out the delivery.
We will be using this company again and would recommend them to anyone.

Delivery and collection was on time, very efficient
The facilities clean and plenty of toilet rolls!

Excellent service from the start to finish

We hired two event toilets for a party.
Great company to deal with. Very prompt, efficient, easy to deal with.
Lovely staff.
Would definitely recommend for good service.

Great service, delivery and collection was very efficient and the units themselves were impeccable!

Great communication with the company. Clear information. Drop off and collection was very efficient and the quality of the luxury toilet exceeded my expectations. Would definitely use this company again for future events. Excellent service.

Super speedy service when we were caught short on an event!

Thanks to Clara, who sorted everything

Very good experience, the toilets were delivered on time and picked up as promised with no delays. We went for luxury toilets which were in a great condition. Many thanks and highly recommend the company

Driver was friendly and courteous.

Toilet spotlessly clean and well stocked.

Excellent communication from start to finish.

⭐ 1 star because 0 stars is not an option.

Poor service, no communication, and dismissive customer care

We hired two portable toilets from Local Toilet Hire to be delivered on a Thursday and collected the following Monday. From start to finish, the experience was frustrating and unprofessional.

On Thursday morning, I emailed to request a delivery time and was told the slot would be 11am–1pm. I asked if a later time was possible, but was told they were too busy. Despite this, 1pm came and went with no update. I had to chase for information myself. After calling, I was told someone would get back to me — they didn’t call but emailed instead, changing the delivery window to 3–4pm without any notice. The toilets finally arrived at 3pm, two hours late.

Then came the collection issue. I emailed Monday morning to confirm when they’d be collected and was told they would be pumped and locked on Tuesday, and collected Wednesday. Fair enough. But by Tuesday, I had no update, and the landowner (who kindly allowed us to place the toilets on his land) asked for a time. I emailed again with no response, then had to email once more to say he would be calling them himself.

When he called, he was suddenly told nothing would be done until Friday — something nobody had communicated to us at all until that moment. This left him with toilets sitting on the edge of his land in warm weather, taking up space and causing unnecessary disruption.

The worst part? When I raised this in a complaint, the response I got was dismissive, poorly written, and unhelpful — no apology, no accountability, and no effort to put things right. Just a blanket refusal to take responsibility, despite the delays and lack of communication being entirely on their side.

I won’t be using Local Toilet Hire again and can’t recommend them to others. If your event or site depends on reliable, professional service — look elsewhere.

Second time I have used this company, so that is a strong indicator of how good I value their service. Very good customer service, delivery and collection with competitive pricing. Will use again.

Office and delivery staff were friendly and professional.

Loo was clean. Delivered and collected on time

Fast, friendly, efficient and no-hassle service! Will definitely use again!

Excellent service

Easy to deal with, and everything worked as agreed. Would highly recommend.

Very good service

Great service, responsive, efficient and on time!