Come al solito ottima esperienza con la sede alla stazione di Civitavecchia. Mi sono anche trovato benissimo alla riconsegna con l'ottimo Gabriele al quale comunque ho notificato il fatto che il sat... Toon meer
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I have used every hire car company you can think of on 4 continents and Locauto are the best. Customer service comes first - not up selling - and they are always very accommodating. If your p... Toon meer
Bedrijf heeft geantwoord
salve, tutto sommato ci siamo trovati bene; Jacopo collega giovane ma professionale e disponibile. siamo arrivate dalle marche in treno e purtroppo arrivate con ritardo e ci ha aspettato per il ritiro... Toon meer
Bedrijf heeft geantwoord
Servizio eccellente e personale super gentile. Un plauso particolare al ragazzo che ci ha assistiti, molto preparato e professionale. Ringrazio tutto lo staff per la cortesia, consigliatissimi!
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Locauto Group - Civitavecchia
Geschreven door het bedrijf
🚙 Locauto Group: la mobilità su misura, 100% italiana
Da oltre 45 anni siamo un punto di riferimento in Italia per chi cerca soluzioni di noleggio auto e veicoli commerciali a breve, medio e lungo termine, flessibili e affidabili.
Siamo un gruppo 100% italiano, con una rete di circa 110 uffici di noleggio presenti nei principali aeroporti ✈️, stazioni ferroviarie 🚆 e città 🏙️; dal 2013 partner per l’Italia di Enterprise Mobility, leader mondiale nel noleggio auto 🌍.
Abbiamo rivoluzionato il noleggio tradizionale rendendolo più smart e digitale, grazie a servizi innovativi come:
- ⏱️ SMART CHECK-IN, per ritirare il veicolo direttamente in parcheggio, senza attese
- 🐾 BAU THE WAY, per viaggiare con il proprio amico a quattro zampe
- 🧑🎓 LOCAUTO YOUNG, pensato per chi ha appena conseguito la patente
In più, con il nostro programma fedeltà MYLOCAUTO FRIENDS 🎁, premiamo la fiducia dei nostri clienti con sconti e vantaggi esclusivi.
Che tu sia un privato 👤, un’azienda 🏢 o un professionista 💼, siamo il partner ideale per muoverti in totale libertà 🚙.
🚙 Locauto Group: tailor-made mobility, 100% Italian
For over 45 years, we have been a point of reference in Italy for those seeking flexible and reliable car and commercial vehicle rental solutions for the short, medium, and long term.
We are a 100% Italian group, with a network of around 110 rental offices located in major airports ✈️, railway stations 🚆, and cities 🏙️; since 2013, we’ve been the official partner in Italy of Enterprise Mobility, the global leader in car rental 🌍.
We have revolutionized traditional car rental by making it smarter and more digital, thanks to innovative services such as:
- ⏱️ SMART CHECK-IN, to pick up your vehicle directly in the parking lot, with no waiting
- 🐾 BAU THE WAY, to travel with your four-legged friend
- 🧑🎓 LOCAUTO YOUNG, designed for new drivers
Plus, with our MYLOCAUTO FRIENDS 🎁 loyalty program, we reward our customers’ trust with exclusive discounts and benefits.
Whether you’re a private individual 👤, a company 🏢, or a professional 💼, we are the ideal partner to move with total freedom 🚙
Contactgegevens
Piazzale Scipione Matteuzzi, 00053, Civitavecchia, Lazio, Italië
- +39 07661800750
Unisciti a MyLocauto Friends
4,4
Uitstekend
211 reviews
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Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The vehicle was great for our family of…
The vehicle was great for our family of 7 adults and 14 pieces of luggage.
The difficulty was trying to communicate using WhatsApp. No response from the company we got the car from Locauto.
30 juli 2025
Antwoord van Locauto Group - Civitavecchia
Thanks for your feedback. http://www.locautorent.com/customerservice We are here to help you with everything you need. Thanks, Luca
Pues super rápido y muy agradables sus…
Pues super rápido y muy agradables sus trabajadores
15 juli 2025
Antwoord van Locauto Group - Civitavecchia
Many thanks, see you soon! Erika
A decent experience with a few “even better if’s …”.
Booking process and selection of vehicle was very easy. Price/package was very competitive.
An area of improvement is the signage to indicate where the office for pick up is. This is a desk in a broader tourism offer office. There was a small promotional flag outside the entrance but with significant queues extending outside the entrance (for the hop on hop off and train ticket products), this was obscured. It took us some time to locate the office.
Also, I had booked an estate vehicle to specifically accommodate 3 large bags and 3 small bags (per the quote spec) but was given a hatchback which really only could accommodate a large bag and and intermediate one. This was a bit problematic and we had to use space inside the vehicle with the passengers. I would have expected a similar vehicle to what was booked. That said, the vehicle was good quality and we made it work.
10 juli 2025
Antwoord van Locauto Group - Civitavecchia
Thanks for your feedback! We can't wait to have you on board again and deserve 5 stars! See you soon, Gaia
Antwoord van Locauto Group - Civitavecchia
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
E' stata richiesta indietro la vettura
E' stata richiesta indietro la vettura, dopo tre giorni, sebbene fosse stato autorizzato sino al 5 agosto da Fiat come vettura sostituiva. Sostenendo che non era arrivata la mail di conferma della proroga e non competeva alla filiale locauto verificare che ci fosse questa autorizzazione.
13 juli 2025
Antwoord van Locauto Group - Civitavecchia
Ci spiace leggere il tuo feedback negativo. Abbiamo provveduto ad inoltrare la tua segnalazione al dipartimento di competenza. Se desideri puoi metterti in contatto con il servizio clienti utilizzando il form disponibile a questo link http://www.locautorent.com/customerservice . I colleghi sono a disposizione per aiutarti, grazie Anna
Medaglia d'oro!!.
Medaglia d'oro!!.. completamente soddisfatto prezzi onesti .auto ottime. Il personale che mi ha servito eccellenti e superlative!! Preparati.seri quando bisogna essere .nessuno tempo perso .precisione assoluta.! Massima collaborazione col cliente....
3 juli 2025
Antwoord van Locauto Group - Civitavecchia
Grazie, sentirti così entusiasta ci rende davvero felici! Al prossimo noleggio, Fausto
Il Personale molto gentile
Il Personale molto gentile, cordiale e preparato. Auto noleggiata sopra le aspettative. Semplicemente Fantastici.
1 juli 2025
Antwoord van Locauto Group - Civitavecchia
Grazie! Contenti di saperti felice, a presto Roberta
All went well
All went well, except the return in Rome.
They charged me a 42Euro service charge when I returned the van. This charge was because the tank was just shy of a full tank. I needed about 2 liters of gas. There is no way to fill the tank and get the rental back in Rome without using some of the gas.
That was a cash grab, otherwise the rental was good.
20 juni 2025
Antwoord van Locauto Group - Civitavecchia
Thank you for your feedback Leonardo! You can find more information about the additional charges on the “Special Rental Condition” page or the "General Rental Condition" page https://www.locautorent.com/en/legal-notice/terms-and-conditions/
Our customer center is at your disposal for any question relating to your rental. Please click http://www.locautorent.com/customerservice. We hope to see you soon, Luca
Upon booking
Upon booking, you get the 5 star treatment. Agents are very professional. The problem is the prices only. Locauto is very pricey compared to other car rentals
26 juni 2025
Antwoord van Locauto Group - Civitavecchia
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Antwoord van Locauto Group - Civitavecchia
Grazie! Siamo felici di sapere che hai trascorso un buon viaggio con Locauto. Speriamo di rivederti presto, Erika
Molto professionali
Alla consegna ho dovuto cercare per la consegna dovrebbero mettere qualcuno giù all'entrata che ti da istruzioni per la consegna veicolo
12 juni 2025
Antwoord van Locauto Group - Civitavecchia
E' bellissimo poter leggere la tua recensione, siamo davvero contenti e ti aspettiamo per un nuovo viaggio insieme! Erika
I booked for small suv VW T-Cross or…
I booked for small suv VW T-Cross or similar but they give me a hatchback VW golf!!
16 juni 2025
Antwoord van Locauto Group - Civitavecchia
We are sorry to hear this. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Luca
Antwoord van Locauto Group - Civitavecchia
Grazie! Faremo di tutto per rimanere la tua prima scelta. Al prossimo noleggio, Davide
The car we got was very dirty inside…
The car we got was very dirty inside and out.
Bird crap on it and sand and pet hairs inside.
We took it to a carwash to vacuum it clean.
The windshield washer fluid was almost empty, and was empty by the end of the trip.
We had to wait about 45 minutes to get the car.
14 juni 2025
Antwoord van Locauto Group - Civitavecchia
We are sad to hear you have not had a positive experience with us. We are here to http://www.locautorent.com/customerservice help you with anything you need. Thanks, Luca
Antwoord van Locauto Group - Civitavecchia
Grazie, facciamo del nostro meglio per offrirvi ogni giorno un servizio sicuro, rapido e impeccabile. Al prossimo noleggio, Gaia
Antwoord van Locauto Group - Civitavecchia
Il tempo è prezioso, grazie per averci dedicato qualche minuto con questa splendida recensione. A presto, Angelo
Antwoord van Locauto Group - Civitavecchia
Thank you for the great review! Stefania
Bravi e cordiali
24 mei 2025
Antwoord van Locauto Group - Civitavecchia
Grazie per questo entusiasmo! Lavoriamo per offrirvi un servizio all'altezza delle aspettative! A presto, Antonella
Antwoord van Locauto Group - Civitavecchia
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Easy pick up and drop off.
28 mei 2025
Antwoord van Locauto Group - Civitavecchia
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
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