Locauto staff in Florence were really helpful and picking up the car was really smooth and nice experience. Returning the car on Bologna were fast, but we were not sure was everything ok. or should w... Toon meer
Bedrijf heeft geantwoord
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The staff at the counter and garage was very helpful, explaining everything even how to use toll booths, how to enter the city, etc.., in general very organized. Didn't like too much the return rout... Toon meer
Bedrijf heeft geantwoord
In tutta la mia vita non ho noleggiato alcuna autovettura questa e stata la prima volta. In merito devo dire con grande sincerità che sono rimasto molto ma molto contentissimo dell'auto consegnata una... Toon meer
Bedrijf heeft geantwoord
Top service and very friendly personal. Especially at the car Rental station in Firenze City. Everything has been prepared for me when picking up my car. Also, the availability of the Call Center is v... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Presso l'ufficio Locauto Rent di Via Maso Finiguerra, 31/R potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. L'Ufficio di noleggio non è dotato di key box, ma è possibile la riconsegna fuori orario fino alle ore 02.00 presso l'adiacente Garage Excelsior (Via Palazzolo, 94). Accesso ZTL free. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contactgegevens
Via Maso Finiguerra, 31R, 50123, Firenze, Firenze / Toscana, Italië
- +39 0243020419
Unisciti a MyLocauto Friends
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Tuscany 2026
Location were very efficient and helpful in providing a vehicle that would suit our needs for a wonderful week in Tuscany. An easy walk from the station in Firenze, there were no issues, plus there pricing was much better than the larger competitors.
27 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Facilidade de alugar e pegar o carro
27 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
good experience
very nice contact, friendly and helpful.
would be nice to see the documents, that you have to sign...
no problems, everthing fine, so 4 out of 5 stars!
26 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello Sommer, thank you for sharing your experience with Locauto!
We will take care of your comment in order to elevate the customer satisfaction. We hope you will choose our service again!
Sara
Very friendly staff and the process was…
Very friendly staff and the process was well organized!😀
19 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
That's great to hear! See you soon, Angelo
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello, so glad you enjoyed the trip with us, Fabio
Good agency
The staff members are very professional, understanding, and attentive. They speak many languages.
Excellent service. Very clean vehicle.
I highly recommend them.
24 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello, so glad you enjoyed the trip with us, Fabio
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Alexander,we are sorry to hear about your dissatisfaction,because this is not how we operate. The customer is always at the heart of everything we do.There was a mistake and a refund for the €99 charge has been issued. For further details, please contact our Customer Service:https://portale.locautorent.com/websitecs/cs-home.aspx.
We hope to welcome you back!Chiara
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Be careful with the time
We tried to contact them around 7 pm and they didn't answer. We arrived at 7:02 pm and there was no one at reception, and we had to pay a €20 fine for the delay. They didn't give us an invoice for that amount. And we saw that in fact there was still a company employee arriving at the garage with other customers, so they could have received the car.
A way for them to make money unfairly.
18 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Hello Susana, thank you for sharing your experience with Locauto and for giving us the chance to explain the charge.
The parking garage in the city of Florence gives our vehicles free access during our working hours (8.30 am - 7 pm). Later than this time it's still possible to drop off our vehicle but the customer has to pay an "out of hour" fee to the garage, that will collect the key and the car.
Since you were late, even for a few minutes, you had to pay the out of hour access to the garage. You can check the rental agreement that has been sent by email where it's explained about the out of hour charge.
Sara
Bon accueil et Service conforme
Bon accueil et prise en charge dans l'agence ainsi qu'au garage pour le remise du véhicule qui été propre et en bon état général. Véhicule différent de celui réservé mais équivalent.
Le point désagréable est la difficulté de trouver son chemin pour retourner au garage malgré le GPS sans éviter de rentrer en ZTL.
14 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Dear Hibert,Thank you for your feedback! We are glad that you appreciated the welcome from our team and the cleanliness of the vehicle.We are sincerely sorry for the difficulty you experienced while returning to the garage.We understand how stressful navigating around ZTL can be, even with a GPS.We have taken note of your feedback to review with our relevant department!We hope to welcome you back soon!Chiara
easy to take the car in Firenze
easy to take the car in Firenze, a smal car is better for driving in te city .
buy I it was difficult to find the place to give back the car in Fumicino, this was the only bad experience.
13 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Grazie! Se tu sei felice, figurati noi! Grazie per aver speso del tempo per questa recensione. A presto, Lorenzo
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
EXCELENTE SERVICIO
10 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Everything is good.
9 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Worst customer service
I had a very frustrating experience with Locauto.
I returned the car almost a month ago, and I’m still unable to pay for the reported damages — not because I don’t want to, but because it has been impossible to get in touch with anyone who can actually help me complete the payment. And they do know my insurance coverage is about to expire.
I have tried contacting them through every available channel: phone, chat, web forms, and email — and received no meaningful response.
Based on my experience, I strongly advise others to be very cautious when dealing with this company. Customer support is essentially non-existent when you actually need it.
22 maart 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Thank you Jazmin for your feedback, we are sorry for the troubles you are experiencing. We have forwarded your comment to the Customer Service requesting to get in touch with you.
Sara
Smooth experience
Smooth experience, very easy and convenient to rent and return the car.
10 april 2026
Antwoord van Locauto Group - Firenze Borgo Ognissanti
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
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