Jo and Laura were both compassionate, understanding, patient and caring. Nothing was too much trouble. We felt totally safe in their hands and the end result was just as we hoped. Hazel was very prof... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
It made what could have been a very stressful job a lot easier. We had help from staff who assisted us all the way with the arrangements, & all the process that had to be done with care & compassi... Toon meer
Bedrijf heeft geantwoord
The service and care received from all staff at the Walton Thames branch was exemplary. Every detail was explained for the farewell of a loved one, choices of venue, order of service etc resulting in... Toon meer
Bedrijf heeft geantwoord
Karen was absolutely fantastic from start to finish. For one our families saddest moments she made everything so easy for us. No problem was too big or too small. The team on the day including Darren... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.
Contactgegevens
Ludlow House Ludlow Road, TW13 7JF, Feltham, Verenigd Koninkrijk
- 020 8818 7710
- info@lodgebrothers.co.uk
- lodgebros.co.uk
5,0
Uitstekend
6K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Would Highly Recommend
Angela and the team in the Northolt office are a credit to Lodge brothers, they make an unpleasant occasion as stress free as possible, would highly recommend
6 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your 5 * review and recommendation. We are pleased to hear that Angela and the Northolt team provided caring and professional support helping to make a difficult time as stress-free as possible for you. Kind regards Robert Lodge
Kindness when it mattered
Kind and gentle manner from first phone call. No rushing explaining each step. Nothing too much trouble, finding out about special vehicle. And arranging Celebrant
31 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your 5 * review. We are pleased to hear that you felt supported from the very first call and that every step was explained with care and patience. We are glad we could help with the special vehicle ensuring everything was tailored to your wishes. Kind regards Robert Lodge
Efficient and respectful
Kind, respectful and welcoming staff. Everything explained, efficiently arranged and tailored to my wishes. Beautiful casket, and the service ran smoothly. Wonderful celebrant. Would highly recommend.
31 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your kind review and recommendation. We are pleased to hear that you felt welcomed and well supported, and that the arrangements were handled efficiently and in accordance with your wishes. Thank you for placing your trust in Lodge Brothers to support your family. Kind regards Robert Lodge
Exceptional experience at a very sad…
Exceptional experience at a very sad time - all of our interactions had understanding, patience, professionalism and empathy.
Kept informed, clear instructions, and the service was well orchestrated and managed.
Really couldn’t recommend them more highly.
30 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your 5 * review. We are pleased to know that our team provided the understanding, care and professionalism you needed at such a difficult time, and that the arrangements were handled to a high standard. Your recommendation is sincerely appreciated. Kind regards Robert Lodge
Lodge Brothers in Weybridge treated my…
Lodge Brothers in Weybridge treated my mum with great respect and dignity from the moment she passed.
Jo in the Weybridge office was caring, sympathetic and professional through every interaction with our family. She made the whole process, which seems daunting when you have just lost a loved one, as easy as possible through her knowledge and empathy.
Sharon, who managed things on the day of the funeral, made sure everything went exactly as planned through her calmness and professionalism.
Overall the whole family felt very grateful to all Lodge Brothers did for my mum and us.
24 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. We are pleased to hear that Jo and Sharon provided caring, professional support and helped make such a difficult time a little easier for your family. Your feedback means a great deal to us, and we are grateful you trusted in Lodge Brothers to care for your mum. Kind regards Robert Lodge
Regarding my mother Violet May…
Regarding my mother Violet May Woolveridge 26/10/26
interred by Lodge Brothers at Borough Cemetery Richmond upon Thames, 23 October 2023.
My mothers presentation was poor and shoddy in the chapel, asked to bring in clothes but on seeing her only the top half of her was showing, she looked scrunched up in the coffin, hair unwashed, i know because i know what her hair looks like clean, too much wax on her mouth i could not apply lipstick that was offered. The celebrant was told of my requirements which were not fulfilled to my request, and i had a phone call from the Thames Ditton branch days before the service about music that the celebrant should have dealt with, the undertakers were first class, i believe the head undertaker was Paul.
6 augustus 2026
Review zonder uitnodiging
Antwoord van Lodge Brothers (Funerals) Ltd
We are sorry to read that you remain unhappy with aspects of the arrangements for your mother’s funeral.
We appreciate how important it is for families that every detail is handled with care and sensitivity, and we are sorry that aspects of your experience did not meet your expectations.
The concerns you have raised in this review were brought to our attention following your mother’s funeral in 2023 and were fully investigated and addressed with you at that time. As these matters have already been considered and responded to, we do not believe it would be appropriate or helpful to revisit the individual circumstances on a public review platform.
We do, however, appreciate your kind comments regarding our funeral team and, in particular, Paul, and we will ensure these are passed on to him. Kind regards Robert Lodge
Susi was extremely caring and…
Susi was extremely caring and considerate when we met and helped us through a difficult emotional time. She explained to us in detail what services were available and was so helpful Everything was so well organized The guys on the day of the funeral were kind and respectful of our needs. Thank you so much
20 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are so pleased Susi was able to support and guide you during such a difficult time, and that our team provided a caring and respectful service on the day of the funeral. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Lovely lady very helpful
6 augustus 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your kind review and taking the time to share your experience. We are so pleased to hear that you found our team helpful and supportive. Kind regards Robert Lodge
Excellent service
Excellent service, kind and polite staff. Guided me through the process of my Uncles funeral with no problems.
Thankyou.
28 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your kind review. We are pleased to hear that our team was able to guide you through your uncle's funeral with care and compassion. Your kind words mean a great deal to us, and we are grateful you placed your trust in Lodge Brothers. Kind regards Robert Lodge
Simply excellent
Simply excellent. They undertake the entire process with compassion and thoroughness. I was absolutely confident that matters were being taken care of and they were to a very high standard.
3 augustus 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your wonderful review. We are so pleased to hear that you felt supported throughout the entire process and confident that everything was being taken care of. Your kind words about our compassionate service mean a great deal to us. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
From start to finish.
From start to finish.
All the gentleman were lovely, from the time there got to mum's house , then the church, then to the cemetery James was very helpful.
Tracey was very helpful from when i walked into her office, lovely lady.
I thank them very much.
27 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your 5 * review. We are so pleased to hear that our team looked after you with care from start to finish. Your kind words about James, Tracey and all the gentlemen involved mean a great deal to us. Thank you for trusting Lodge Brothers to support your family during such a difficult time. Kind regards Robert Lodge
I can’t recommend this company enough…
I can’t recommend this company enough Angela was absolutely brilliant all the way through the process and Paul on the day of the funeral was so attentive
29 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words and recommendation. We are so pleased to hear that Angela was able to support you throughout the arrangements and that Paul provided such attentive care on the day of the funeral. Your feedback means a great deal to us. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Good local company that delivers exactly what you need friendly helpful staff
Good local company
4 augustus 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We really appreciate your support and feedback. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
In times of desperation when my mom was…
In times of desperation when my mom was dying , I was confused, worried and emotionally drained
as soon as I entered your Sunbury branch and spoke to Mia, I felt as if a mountain has been shifted off my shoulders
The calm, professional, knowledgeable and empathetic attitude and reassurance that there will be no problems
Ready to contact and arrange things on my behalf (cemetery, council and all)
When it happened I had this trust already established and everything went to plan very sleek operation on the dot everything was taken care of even the smallest detail
Also after that with the monorail plans same smooth and sleek operation from your branch in Ashford
I really appreciate the respect and humanity and the perfect service that you provided
Thank you all for your brilliant service
May God bless you all
31 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you so much for your 5-Star review. We are so pleased that the arrangements and memorial plans with our teams were carried out smoothly and with the care and attention to detail that you deserved. Providing a respectful, compassionate and professional service is at the heart of everything we do. Your kind words will mean a great deal to all those involved. Thank you once again for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Highly Recommend
From the first phone call to the funeral service itself we were treated kindly and professionally by the staff at Lodge Brothers. Shannen in the Esher branch gently explained everything to us and guided us through every step of the process. The staff who collected my husband and those we met on the day of the funeral were all very compassionate and did everything they could to make things easier for us. I have no hesitation in recommending Lodge Brothers.
8 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your 5-Star review. We are deeply grateful for your kind words and are honoured that you entrusted us with caring for your husband. Shannen and our team will be touched to know that their guidance, compassion and support helped make such a difficult time a little easier. Your recommendation means a great deal to us and we sincerely thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Staff very professional and given…
Staff very professional and given privacy at all times. All staff very supported and a team effort.
31 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
We truly appreciate your kind comments about our team. Providing professional, compassionate care while respecting each family's privacy is at the heart of what we do. It is lovely to hear that you felt supported throughout and that our team's efforts made a positive difference. Kind regards Robert Lodge
Love and Care for Mums Funeral
A first class company and first class service. I have been associated with Lodges for many years and would not go anywhere else for such services.
The care and attention was special at a diffcult time
3 juni 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words and for your continued trust over the years. We are pleased that our care, attention and support made a difference and your recommendation is truly appreciated by the whole team. Thank you for taking the time to share your feedback. Kind regards Robert Lodge
From the initial call to picking up…
From the initial call to picking up Dad’s ashes the service provided by Chris and everyone at Lodge Brothers was sensitive, compassionate and super efficient. At a sad and distressing we felt that we were in very capable hands.
6 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you so much for your kind words. We are honoured that you chose Lodge Brothers to support you during such a difficult time. It means a great deal to hear that Chris and the team were able to provide the sensitivity, compassion and efficiency you needed from your first call through to collecting your Dad's ashes.Your thoughtful feedback is greatly appreciated and we will be sure to share your comments with Chris and the rest of the team. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge
Wonderfully kind staff
Jo’s compassion and kindness made all the difference to us as a family. She guided us through the planning, helping us to make informed choices at every stage.
The staff on the day were also wonderful. Chris spoke with me beforehand and worked hard to ensure the day went just as we wanted it to. Our driver made us feel at ease and was kind enough to laugh at our very bad jokes.
I cannot recommend Lodge Brothers highly enough. Thank you so much Jo and everyone from Lodge Brothers.
21 juli 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your wonderful feedback. It is especially rewarding to hear that Jo’s guidance helped you feel confident throughout the arrangements, and that Chris and the rest of the team ensured everything came together just as you had hoped. We are also pleased that the warmth and kindness shown brought some comfort and helped put you at ease. Your generous recommendation means a great deal to us. Kind regards Robert Lodge
Rob and everyone at Lodge Brothers were…
Rob and everyone at Lodge Brothers were so kind, patient and so respectful of our mother/wife. We are so glad we choose Lodge Brothers as they remind us there is ethnics and care through tough times even though it is a business.
19 juni 2026
Antwoord van Lodge Brothers (Funerals) Ltd
Thank you for your heartfelt feedback. We are honoured that you chose us to support you and your family. It means a great deal to know that Rob and the team provided the reassurance and support you needed. Your kind words about the values we strive to uphold are especially appreciated. Kind regards Robert Lodge
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.