Lollypotz Reviews 

45
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had a great experience with this company at Christmas. I left everything to the last minute and they were able to deliver 5 on Christmas eve into Canberra to my staff who were all delighted to re... Toon meer

Beoordeeld met 1 van de 5 sterren

1. I received no information about dispatch, tracking, or delivery. 2. In spite of my written instructions to leave the package at the door, it was not delivered. No Auspost card was found by the fami... Toon meer

Beoordeeld met 5 van de 5 sterren

Provides unique combination "bouqets" of choclates and gift items of your choice, packaged beautifully and delivered efficiently. Lollypotz wins because they deliver on Saturdays unlike a lot of the... Toon meer

Beoordeeld met 5 van de 5 sterren

Have ordered several times from Lollypotz over the years for gifts. They are fantastic. Quick, professional and the product is excellent quality. When guests or recipients receive their gift, they are... Toon meer

Bedrijfsgegevens

  1. Cadeauwinkel
  2. Chocolatier
  3. Chocolaterie

Geschreven door het bedrijf

Gift giving has never been so easy and fun! Everyone loves chocolate but with us at Lollypotz, it's more of an obsession! That's why everything is sweet here; chocolate gifts, chocolate bouquets and even chocolate hampers! So order any of the chocolate hampers, chocolate gifts or chocolate bouquets online or by phone. Lollypotz is committed to excellence in quality. We wrap our chocolates in full and protect the chocolate from the stem. We guarantee the quality and freshness of the product.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

45 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(45)

0 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Lovely product and great option for a…

Lovely product and great option for a lockdown birthday gift. We had an issue with the initial delivery and the team were wonderful about sorting it out for us and providing and correctly delivering a replacement, which was greatly appreciated.

31 augustus 2021
Review zonder uitnodiging
Logo Lollypotz

Antwoord van Lollypotz

Thank you Chris for the lovely review.

Beoordeeld met 5 van de 5 sterren

Brilliant all round

Brilliant all round. Customer service presentation 100% & value for money. Thank you so much.

30 augustus 2021
Review zonder uitnodiging
Logo Lollypotz

Antwoord van Lollypotz

Thank you Meghan for the review.

Beoordeeld met 5 van de 5 sterren

Nephew loved his Lollypotz gift

My 7yr old nephew loved his Lollypotz birthday gift. Having a 7th birthday in lockdown is not very fun but Lollypotz turned that frown upside down. Thank you!

28 augustus 2021
Review zonder uitnodiging
Logo Lollypotz

Antwoord van Lollypotz

Thankyou Emily for the review

Beoordeeld met 5 van de 5 sterren

Lollypotz was Fantastic

Lollypotz was a fantastic option to send something fun and different to my two nieces who are in lockdown. They were so helpful with making sure my order arrived on time. My nieces were delighted and surprised which made the whole experience with Lollypotz very satisfying.

26 augustus 2021
Review zonder uitnodiging
Logo Lollypotz

Antwoord van Lollypotz

Thankyou for the review

Beoordeeld met 5 van de 5 sterren

fabulous gift basket

Wonderful birthday delivery with delightful products: wine, chocolate & fresh fruit

18 juni 2021
Review zonder uitnodiging
Logo Lollypotz

Antwoord van Lollypotz

Thankyou Belinda for the review

Beoordeeld met 5 van de 5 sterren

Very Good Service

Ordered a bouquet to be sent to Melbourne - received a phone call to confirm that the Company was located in Canberra and it would be a couple of days until it got there - and it was delivered as expected and packed beautifully and protected. Was ok for it to take a few days as they kept me up to date and my expectations were that it would be there at the end of the week, would use again definitely.

26 april 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

falsehoods and twisting of facts ---bouquet presentation never questioned . And the rudeness shines through .

I ordered early for Easter for my family in Australia ( I live in the UK) I discovered through Skype call that what was delivered was not what I ordered . So disappointing . Customer service were simply rude when I complained - putting myself and my family in the wrong . They offered a voucher for my next purchase which won't happen after their offensive email . Maybe a contact to ask if a substitution is acceptable would be reasonable customer service ? Rather than a snippety email with veiled suggestions of dishonesty and manipulation by their customer . Have bought from them before but never again . So , Lollypotz keep your $30 - I can shop wherever I choose and it won't be with you .

9 april 2021
Review zonder uitnodiging
Logo Lollypotz

Antwoord van Lollypotz

Thanks for your review. As you are aware we received a photo of the bouquet which had been pulled apart and you had queried the contents. We simply stated to you that the photo you sent us wasn’t a reflection of what was received. Some chocolates were replaced with products of a higher value
As we were out of stock of one item (as our terms state we will always replace with a product of higher value if this occurs). You were not happy with this so we offered you and sent you a $30 voucher which you promptly told us what we could do with. We are sorry you were disappointed, we attempted to resolve this with you, but there was no resolution that would suffice in this instance.

Beoordeeld met 5 van de 5 sterren

LollyPotz are truly amazing!!!

LollyPotz are truly amazing.. They are a perfect way to say thank you or to send as a gift. They are beautifully packaged and absolutely gorgeous to look at I would recommend these to everyone. They truly do an amazing job.

25 maart 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Quality.

Delivered on time, the bouquet looked amazing and the person who delivered it was very friendly.

15 februari 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fantastic!

Great service - online system was easy to use and really well priced.

Placed my order and it was delivered the next day!

9 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Lollypotz - A great gift to send…

This my third order in a year and a half with Lollypotz. The arrangements have been well received and enjoyed. The staff have been extremely helpful and thorough. I love ordering gifts through Lollypotz.

7 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Perfect 21st Gift Idea

Louise at Lollypotz was amazing. I was desperate for a great idea for my sons 21st after finding out he couldn’t be with us, and we were on the other side of Australia. The cash and chocolate bouquet was a perfect gift for a young guy turning 21. Fantastic communication and that personal touch. Thank you Lollypotz for making my sons 21st so special.

26 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

My experience with Lollypotz was amazing

My experience with Lollypotz was exceptional, the chocolate boquet i had sent for my friends birthday was amazing for what i had paid and she was so happy, the service i hot when i called was also amazing and acurate when it came to the information i required to make the surprise that even more special and would recomend lollypotz to everyone i know.

22 november 2020
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

So disappointed...

Two weeks after my order I had still not received confirmation of delivery. I followed up with Lollypotz customer service who then advised they were experiencing issues with the post (I completely understand this considering the current circumstances) but one week later, my order had still not been delivered. After following up with Lollypotz customer service again, they advised they would send another order out as they could not locate my original order.
My original order was placed on the 30th of September 2020 and on the 26th of October (still no delivery of first or second) I asked them to issue me with a refund. It is now the 5th of November and they have not refunded my money.
I used another company, who made the delivery within 48hrs.

5 november 2020
Review zonder uitnodiging
Logo Lollypotz

Antwoord van Lollypotz

We are extremely sorry to hear the terrible experience you had with us, our system showed it was refunded but actually it was not, we have checked this now and refunded the same.

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