Premier Laser & Skin Clinic London Reviews 

Brought a tattoo removal package

Had to miss a few appointments for a variety of different reasons but always called to cancel.
Recently missed an appointment to bad health and was unable to give notice so they have forfeited my session and are not allowing me to have the sessions despite me paying for everything over a year ago. Me not attending my session does not affect anyone’s wages or the business itself. I think it’s quite disgusting to take their session away. Wouldn’t recommend the clinic and will be taking my custom elsewhere going forward. Never seen a company so desperate for money they have to find any excuse to rob you for it

Last 12 years, I have been struggling with male baldness. I used Premier Laser in Kingston to try out their PRP treatment before going for a transplant. I had 4 sessions of PRP treatment with Ms Sobhna Chauhan, woow she is an expert on taking blood and a top-to-bottom professional. A big difference in my hair volume, I have many new hairs. Feel much comfortable with my looks now.
A big Thanks to Premier Laser and a Big Big Hug to Sobhna Chauhan.

I am also another customer that has been scammed by this company. I paid in advance for a 6 full body package at the Virgina water branch, which was a lot of money. Booked in for my second session last week to which the woman booked me in very easily for a session this Thursday. No one even told me that the branch was closed I happen to call to double check my appointment time to which I then saw online it was ‘permanently closed’. I would never have even known it was closed if I had not checked myself. I have just received an email this evening to which apparently I am meant to go to the clinic in soho. I do not live anywhere near soho so this is completely out of the question to expect someone to pay for a train into London, at the expense and difficulty of doing so.
DO NOT PURCHASE FROM THIS COMPANY AND DO NOT PAY IN ADVANCE. This has been awful and such a disappointing service.

I am on of the unlucky customers who have been scammed by Premier Laser CLin last week, being induced to purchase a 5 tattoo removal session package at your Notting Hill clinic on Friday at 6pm UKT (i.e. 12h before announcing the store closed down permanently)
Not only I was victim of what I believe is highly unfair market practice (to say the least), but they didn’t even have the decency to communicate to me this sudden disruption in operation. The reason why I found out was that I received an email communicating that my next appointment was going to be moved to the SoHo clinic and I decided to call the store.
When I call the SoHo clinic, no one was able to explain how and when I will be reimbursed (i.e. you will be contacted by the administrator).
Now if the company still operates 7 stores in London, I don’t understand this comment!

Nevertheless, DO NOT PAY IN ADVANCE and purchase treatment packages. You could find yourself to be a creditor to this company in no time.

UPDATE: after this review I was refunded. A shame that leaving bad reviews is the only way to ensure a decent level of customer care and fair business practices.

I had my laser hair removal appointment with Sobhna today at the Kingston clinic today - she was very welcoming , reassuring and professional and answered all of my questions . I am looking forward to also starting my skin treatment journey!

I went to the Kingston branch and received laser tattoo removal with Sobhna. I had a lovely experience. Sobhna was amazing, she explained the process of laser tattoo removal very well, it was clear she was very knowledgable and made me feel at ease for my first session. The whole process was very smooth and I look forward to coming back.

I had my free consultation with Sobhna, at the Kingston branch, today. .She was really professional and reassuring. She answered all my concerns. Can’t wait to start my treatment journey.

Premier Laser Clinic Kingston - Sobhna
Great service and welcoming staff! Sobhna was very attentive and efficient. Thank you!

You’ll notice reviews here are generally either 5 or 1 star - that tells you all you need to know about the authenticity of those reviews and value of the service.

I spent a little under £1K and had essentially 0 results.

I’ve been told to purchase more sessions - baring in mind I already had almost 10. You have different sessions with different individuals and the quality varies wildly. Majority of them clearly miss areas and the occasional person seems professional about doing it well - but you’ll need to wait likely months to see that person. I can prove I’ve not lost more than 10-20% of my hair at the most after investing a little under £1K.

Don’t waste your money - it’ll seem like it’s working when sessions are 6 weeks apart because it does come back slower. Give it a few months and it’ll all be coming back.

My advice is to invest in a more premium service if you can, or don’t get it at all. You’re throwing your money down the toilet here.

Horrible experience with the branch in Soho!! Wanted to try a new place for laser hair removal since my usual clinic had shut down and experienced the worst burns! My face was swollen (to be expected) but this was horrendous, my eyes were swollen shut for days and I had to go to A&E due to how bad it was. It looked as if I had an anaphylactic reaction!!! The technician had used the wrong setting on my face and had zapped the thin skin under my eyes causing trauma to the skin. When contacting the clinic to let them know and request a refund due to unsatisfactory treatment and after results - they dismissed me! They said that this was normal (it’s not normal for eyes to swell) and said they will not issue a refund as the treatment has already been carried out. I spoke with the office manager on the phone who also acknowledged that the swelling of my eyes was concerning and not normal - for some reason she still thought this wasn’t a reason to approve a refund. Instead they wanted to offer another laser session ( I would never go back there even if they paid me). I urge you all to stay away from this clinic as their staff are highly dismissive and seem to not be trained properly in laser hair removal as well as customer care. I now have a burn mark on my cheek, where a whole month has passed! If I could attach photos I would, just to show how horrible the aftermath was.

Premier Laser Clinic (UK) Ltd, 06830216

The accounts are overdue

There is a Gazette notice dated 6/8/24 that the company is going to be struck off (strike off discontinued)

I suggest paying by credit card/not paying by interest free methods.

I have been using this clinic in Kingston for my laser hair removal sessions and admire its top-notch quality. Sobhna does the laser hair technique very efficiently and ensures that I feel comfortable. Would definitely recommend.

I’ve always had a really good experience when it comes to laser hair removal and seen a lot of progress every time I have a session I had one lady who was amazing and was always helpful when I told her I was noticing less progress and she would always intensify the laser treatment to make sure the hairs aren’t as corse I had 6 sessions with this lady and I was so happy with how much it was working however she left and I had a new lady and this was probably my worst session yet. She didn’t know what I needed done and how many sessions I had had and didn’t even ask about my hair growth? I usually feel a little pinch when I’m having laser done however this time I felt nothing which made me a bit concerned. A week after my last session my hairs started to grow back and a lot quicker than usual it’s now been 3 weeks and the whole time I’ve been having laser this is the most growth I’ve seen and I now have to shave regularly again! I’m very disappointed and I feel is down to the intensity of the laser in which could have been prevented if she had asked about my progress. I’ve spent a lot of money and I feel as though I’m back to square one… I go on holiday in 4 weeks and have one more session I’m
Hoping that this doesn’t happen again…

Hopefully this review will be useful to someone: I had a four MORPHEUS 8 treatments for my full face. I was after tightening around my jaw lines , but I thought that, due to my age of 48, it will be beneficial for me to do full face . I was scheduled to have my treatments 6 weeks apart beginning of February 2023. Needless to say, I am very disappointed, that I was made to believe - and heavily persuaded by the staff (Andrea and Karolina the clinical manager ) - that this procedure would be a good fit for me, and I'm the "perfect candidate". They told me that I will see the results after my second visit, yet after 4 nothing had changed. What complete nonsense! (what was ,still is)
During my research of this clinic, I was scouring to find any reviews of this treatment ,yet there was nothing to base my decision on. I have paid a lot of money , results :zero. They refused to refund the money ,or offer me any sort of treatment that would compensate the same value that I originally paid. I was offered two cheap free facial treatments as a good gesture . This is a total waste of money, and for anyone thinking of this procedure please, be extremely cautious.

Zara is fantastic! Her precision, knowledge, and gentle approach make the experience comfortable and effective. I'm thrilled with the results of my laser treatment, thanks to Zara's expertise. Highly recommended for anyone looking for professional and reliable treatments in Clapham!

I did had 6 microneedling treatment in Liverpool street. My skin change lot most of my treatment done by Alexandra she is very friendly and very professional. The clinic is clean you dont need to be scared someting will transfer to you with some treatment. The receptionist very friendly and helpful. I never have any problem. Everyone skin is different my skin they have to go depper because the skin its to thick or im not sure but not really react just for rough treatment. After the 6 courese microneedling i feel more confident. I dont use mask anymore to hide my face. Unfortunately my scares are to deep so I need more aggressive treatment. I booked my first Ipixel in Liverpool street in 15 may with Alexandra again. I can't wait for the treatment. I will give update of ipixel treatment when it's done.

Amazing clinic, I’ve been coming here for a few years and they’ve always been very friendly and accommodating. Sobhna is great with any concerns you have and talking you through how laser works and what to do/what not to in between sessions as well as always feeling very comfortable around her!

First top up session done after completing a 6 session cycle 2 years ago. Amazing results and very professional treatment. Diana was very friendly and welcoming and made the experience extremely smooth.

I was their customer for over 7 years! I also referred a few of my friends as I was so happy with the practitioner, I had a very positive experience with the practitioner, her name is Indigo, and good feedback the previous management, Daniella.
But sadly my recent dealing with the new management is the worst. I was always checking the number of packages with the manager until the new manager came in. then they did not let me complete my last session, although this was confirmed with the old manager, in writing!
Unfortunately, the complaint team is supporting the branch manager, instead of customers! so your complain would not change anything and the branch manager knows this.
so, I recommend using other clinics or maybe somewhere else for your laser, as you pay a lot of money and they promise you have a package with one extra session (advertisement) and they won't let you use your extra session!
Please avoid this branch and preferably this brand if you do not want to waste your time and money!

I have been having laser hair removal and Dermapen treatments with Marina from the Kingston Branch. Words are not enough to describe her great work, she is super friendly, efficient and gentle. I cannot thank her enough, she makes the whole procedure so easy and comfortable. Not only is she extremely knowledgeable and passionate about what she does, she truly cares about her clients needs, before, during and after each session. She gives the best after care advice. She listens to my concerns and focuses more on my problem areas. I look forward to all my sessions. I cannot recommend Marina enough. She is simply the best! THANK YOU