This is new ski shop in London is really fab! The selection is large and at all price points so options for everyone. The staff are super helpful offering flexible exchanges or refunds if a Christmas... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Despatch of goods was very impressive, quick. However, one top sent was the wrong colour, the other had a hole in it. No phone number to contact the shop- very unusual .... and no response to my ema... Toon meer
After a week-long wait, they eventually responded to my emails. I'll bump up my original review by two stars since it seems they value customer opinions and reviews. However, the week-long wait for a... Toon meer
Last February I was wandering down the Kings Road vaguely thinking that i needed to replace my disintegrating ski jacket. Then my wife spotted teh pop up at 129 and we went inside leaving half an hour... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Wintersportwinkel
- Activewear winkel
- Bovenkledingwinkel
- Buitensportkleding- en uitrusting
- Kledingwinkel
- Skiwinkel
Geschreven door het bedrijf
Ski and winter clothing store with an exclusive selection of winter sports brands. Shop the new collections from over 30 ski brands including Perfect Moment, Goldbergh, Fusalp, J Lindeberg, Rossignol, Falke, Hestra, Icebreaker, Oakley, Vuarnet amongst many more. Discover our store in London, where we will transport you to the mountains and you can discover the brands you usually only see in resorts. Our expert staff will be on hand to help with anything you need.
Contactgegevens
55 King's Road, SW3 4ND, London, Verenigd Koninkrijk
- hello@londonskico.com
- londonskico.com
4,0
Goed
206 reviews
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Heeft 16% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Excellent customer service
Excellent customer service. Delivery was rapid and the returns process was completely hassle-free.
11 december 2023
Antwoord van London Ski Co.
Many thanks, Richard. Have a great Christmas
Antwoord van London Ski Co.
Many thanks!
Great Customer Service
They made a mistake with my original order and sent the wrong thing but the customer service to sort this out was great - easy to get in contact with and they rectified the issue very quickly.
3 december 2023
Antwoord van London Ski Co.
Many thanks Michelle!
Antwoord van London Ski Co.
Many thanks, Susan!
Antwoord van London Ski Co.
Many thanks, Petch!
Good service, below average communications.
Bought a jacket which was too small for me. I sent it back and received a refund reasonably promptly. I'm leaving 4 stars because communication could have been better.. acknowledgement of receipt of the return and statement of intent to process a refund.
3 oktober 2023
Antwoord van London Ski Co.
Hi Ewen, Many thanks for taking the time to review us - we're going to be working on more timely responses going forward.
Antwoord van London Ski Co.
Many thanks, Nicolas, enjoy the jacket!
Very good service and excellent product
23 mei 2023
Antwoord van London Ski Co.
Many thanks, Richard. Enjoy your new jacket!
Had tTO CHASE MY ORDER ONLY TO THEN BE…
Had tTO CHASE MY ORDER ONLY TO THEN BE TOLD 1 OF THE ITEMS WAS not going to be delivered and a refund was offered
20 maart 2023
Antwoord van London Ski Co.
Hi Jason, we apologise for having to issue a refund on your order which was out of stock, at the time we were experiencing a busy period in the store which meant our inventory was not always accurate. I'm sorry this happened to your order but we have taken steps to tighten up any inventory issues going forward.
I haven’t received my parcel and you…
I haven’t received my parcel and you keep asking me for a review !!
7 maart 2023
Antwoord van London Ski Co.
Hi Carol, we're sorry we were requesting reviews from you before the item was received. This is automated from Trustpilot and sometimes this can happen before the delivery is made. In this instance shipping to NZ from London unfortunately did take a little longer than usual, we apologise for this.
Lack of details
Lack of details, goods promoted as available online and were not in stock. Rech out to them multiple times.
8 maart 2023
Antwoord van London Ski Co.
Hi Hernan, we're sorry you didn't have a positive experience shopping with us, we have taken steps to ensure the stock availability is accurate going forward.
Antwoord van London Ski Co.
Many thanks for taking the time to review us, John.
Very happy with a prompt last minute…
Very happy with a prompt last minute shop before heading on my ski trip! Happy with all items purchased and very pleased that my delivery came ‘next day on time before 10am’!
1 maart 2023
Antwoord van London Ski Co.
Thank you, Jessica! We're pleased you're happy with the service.
Sent the wrong size jacket
Sent the wrong size jacket
I would still shop with this company
1 maart 2023
Antwoord van London Ski Co.
Hi Colin, we're very sorry this happened. We have taken steps to ensure this doesn't happen again in the future if you do decide to shop with us again.
I got Goldbergh ski Jacket
I got Goldbergh ski Jacket. You just put DHL shipping bag.There is no case no packaging. The product was protected.My order was so sloppy...
26 februari 2023
Antwoord van London Ski Co.
Hi Handegul, we apologise for the way the item was shipped to you, we have emailed you directly with a more thorough response. Thank you for your review, we value your feedback.
Not much communication about my product…
Not much communication about my product after the initial order confirmation. I ended up chasing as it look a week to arrive. Then it wasn’t th best quality as it has a fault in the stitching but no time to return as I was leaving for skiing the next day.
7 februari 2023
Antwoord van London Ski Co.
Hi Hayley, We're sorry the communication was not what you expected, we are looking into how we can streamline this and value your feedback.
Excellent service!
7 februari 2023
Antwoord van London Ski Co.
Thanks Ai! We're pleased you enjoyed your experience shopping with us!
The hat was great but I kind of…
The hat was great but I kind of expected a bit better packaging, it was literally just pushed into a jiffy envelope, no box, no paper, no note. It was like I’d left it somewhere and they were just posting it back.
1 februari 2023
Antwoord van London Ski Co.
Thank you for your review, Leigh. Through busy periods we prioritise delivery speed but we acknowledge your feedback and this is something we are working on.
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