London Virgin Hair ® Reviews 

Great customer service, were able to resolve my issue in a day. I was unsatisfied with a closure I received and they immediately sent me a replacement one so that I had it in time for my appointment. I appreciate brands that can this that can recognise and resolve issues properly. Will probably be my go to supplier for hair. Their delivery is also extremely fast which is rare.

Lovely hair and excellent customer service. I was impressed by the quality of the hair extensions and the fast delivery. I also needed help with my order and their customer services team were prompt and professional.

I’m not sure what has happened to the hair quality compared to previous years, but I was very disappointed with the straight bundles.

The bundles lacked fullness, felt sparse towards the ends and, even after styling, did not behave like “luxury” human hair in my experience. Ultimately, I was unable to use the hair for its intended purpose and now have to spend more money elsewhere on replacement hair.

I would suggest anyone considering a purchase compares the hair side-by-side with other options currently available on the market before deciding to keep it.

I give one star for delivery speed and another for customer service promptness.

10/10 from the customer service through to the quality of the hair , I made an enquiry in regards to delivery times and was responded to within 24 hours and it was delivered on time! My hairdresser loved the hair and I love the style we was able to achieve. I will be ordering again :)

Great quality hair and amazing customer service! Thank you LVH xx

Lovely customer service. Always keeping me updated when I ask. The hair is so good, had this hair for nearly 6 months and still looks so fresh. Only reason I’m ordering new bundles from LVH is because I want a different closure and different lengths else this hair I have now has months left of use! Been ordering from LVH since 2019, only place for the best weave! Thank you ladies xxxx

I’ve been purchasing from London virgin hair for around 5 years now and I have never had any issues with the hair. The delivery is always on time and easy to track. The hair itself is always long and a lovely texture. Always very soft and shiny and dosent shed. I recent ordered a 16” and a 18” and the 16” was out of stock. They upgraded it to another 18” for me with no extra charge. I always purchase hair extensions from London virgin hair when I know I want hair that is great quality and lasts !

The hair arrived and the quality was not what I expected. One bundle was a different colour to the other and the curls looked tired. I arranged a return and the tracking shows - Delivery Attempted - Address Inaccessible. I have emailed them no reply and can not find a number to contact them on. Little bit annoyed because was lead to believe it's a decent company but clearly not.

Great customer service and have always loved the quality of the hair. Always a pleasure to shop here

I purchased the Luxury Loose Wave and Luxury Body Wave from London Virgin Hair, and the quality exceeded my expectations. The hair is silky, full, and tangle-free, with a natural shine that lasts. Both textures blended seamlessly and styled effortlessly. I’ve been buying from London Virgin Hair for the past five years, and they never disappoint truly premium-quality hair every time. I’ll definitely be returning for more!

Been buying with London virgin hair for a few years and I wouldn’t recommend anywhere else. Happy with my clip ins

Super fast delivery and really soft high quality hair, would recommend

Royal Mail essential lost my package and the team were very quick with finding a solution and sending me a replacement as soon as possible. (Which was handy as I had a hair appointment for a wedding in a few days) The team were very understanding and accommodating which is not something you get with some companies. There’s a reason why I have been buying hair from this company for years and will continue to. Thank you LVH x

I have purchased from this company for many years without any complaints or issues.
Customer service has always been excellent and very professional. I recently ordered the deep wave and loose wave hair. Unfortunately, the quality is beyond dreadful, both wefts lasted only 3 weeks, becoming very tangled and matted. I purchased expensive, specially formulated, synthetic hair shampoo and conditioner, which hasn’t helped. A very expensive disappointment, clearly the supplier has changed and there are a lot of customers
with complaints regarding poor quality of hair. I will not buy again from this company.

The luxury straight hair is my go to for leave out. The hair is soft and can be reworn if looked after. Quick delivery too.

Nice customer service. The lady messaged me to say the bundles were out of stock and if I wanted to wait for more stock or exchange to a different hair texture. I said I would wait if the hair could arrive in time for my event. I was regularly emailed with updates and was able to get my hair in time which was great!

Great hair ! Had no issues with the hair so far and really polite customer service. Would definitely recommend especially for any last minute purchases.

Great service!
Loved the service by LVH - I was in need of a fast turnaround and my original vendor cancelled. lVH saved me with their express delivery! Will deffo be ordering again as I’m so last minute!

Unprofessional company.

I ordered hair, only to be told the length is out of stock and that longer lengths were available. I’ve been loyal to LVH for 4 years so I asked if they could provide a complimentary upgrade. Adanna, then says, she has personally checked the stock and their length is out of stock. Shame. I ordered a different hair instead but it never arrived, it got lost in the post. I emailed, no reply, chased her up, she advised Royal Mail will get back in 31days, which is odd, when I called RM, they advised 10days. Since the issue had to be sorted with the support waited for 31 days, no response and I had to chased her for an update. Bearing in mind I have chased several times. She finally gives me a refund.

Given the previous reviews, it seems like the company has a poor habit of listing hair that is out of stock and failing to correct the error. It has become a scam. I won’t be using them again.

I placed my order on Friday and got an email to say it was out of stock on Monday. I responded back on Wednesday and advised I needed the hair for my birthday so if I wasn’t gonna have it by the next Monday, I wanted to cancel the order. They responded and advised no weave was going to be in stock until at least Monday so I don’t understand why they are taking orders with no stock??? Even looking back on it, you are still able to order? I haven’t received any correspondence since I said I wanted a refund. It’s so hard to get in touch with LVH. I used to swear by them and have always used them so I don’t know what has gone wrong this time. The lack of communication/customer service skills is sad. I have tried to reach out via different platforms and haven’t been able to get through to anyone. I placed my order over a week ago now and my refund still hasn’t been processed nor has anyone contacted me back regarding it. My partner paid for it and his words were ‘have I been scammed by a weave company’. Wouldn’t recommend to anyone anymore.