Despite following the size chart, but the shoes are too small. The design is quite strangely shaped, my big toe doesn’t fit comfortably in the shoe at all. Delivery took almost a month. When I open... Toon meer
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These shoes came swiftly, I tried them on, they were comfortable but I could do with the size smaller (size down if in doubt). I simply emailed in & Lono were quick to respond, created me an exc... Toon meer
I've had the Lono Wild for a couple of months, & use them for trail running & hiking. Nice & flexible yet not too thin, with just the right amount of terrain feedback. The tread platform feels neutral... Toon meer
Bedrijf heeft geantwoord
Communication was good and thankfully, everything went smoothly. Two things to know: 1, they ship direct from China, so just be ready to wait longer than some online buys. 2, I’m not sure if I just... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a boutique brand who believe in making a high quality barefoot, minimal and sustainable shoe product.
Contactgegevens
Hong Kong
- lonowear.com
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Top customer service and swift shipping
These shoes came swiftly, I tried them on, they were comfortable but I could do with the size smaller (size down if in doubt).
I simply emailed in & Lono were quick to respond, created me an exchange case within hours & shipped replacement shoes same day. Top service - very impressed.
Can’t wait to put them to the test on the trail!
Disappointing experience
Despite following the size chart, but the shoes are too small. The design is quite strangely shaped, my big toe doesn’t fit comfortably in the shoe at all.
Delivery took almost a month. When I opened the package, there was also a very strong chemical smell, which is quite concerning.
The return process is another major issue. Returns are at the customer’s own expense, and as you're likely to return the shoes from another country, the shipping cost can end up being almost half the price of the shoes.
Overall, a very disappointing experience. I would not recommend.

Antwoord van Lonowear
The quality of the shoes is perfect
The quality of the shoes is perfect! I just hope the shipping can be more faster hehe

Antwoord van Lonowear
Very comfy shoes
I waited 1 week for delivery. The shoes are very comftable. Usualy I need to break in my shoes, but lonowear was great from the first day

Antwoord van Lonowear
Haven't worn them in anger yet
Haven't worn them in anger yet. Looking forward to breaking them in!

Antwoord van Lonowear
Absolutely love these shoes!!!
Absolutely love the shoes! I got the Verve trail runners and they feel absolutely incredible. I have tried other barefoot shoes but none compare to these. The tread has you absolutely locked in going uphill, downhill, and in any quick turns. It’s the first shoe that I have had that I completely trust when I plant my foot even on things like wet grass. They feel like feathers on my feet but they are built to last. Also the little layer of carbon fiber on the sole provides a nice little springy feeling when your foot leaves the ground! All in all it’s an incredible shoe and one that I find myself wishing I could wear to work (even though my job requires steel toe boots :). 10 out of ten would recommend and buy again. Also their customer service is prompt on their responses and very helpful. I ordered the wrongs size, and it was not long at all before I had the right size on my doorstep!

Antwoord van Lonowear
I ended up ordering one size smaller…
I ended up ordering one size smaller and they fit perfit. (directions on website are correct) Shipping took less than 2 weeks. I wear them barefoot, I have plantar fasci. and so far so good, no pain!

Antwoord van Lonowear
The return policy is way too hard
The return policy is way too hard. No other company makes this so hard. If they would have come close to my size(yes I measured) I would have kept them. I wear barefoot shoes every day. These were a size too big and way too wide and heavy. Please refund as I followed your terms for return at my expense.

Antwoord van Lonowear
Good appearance
Good appearance, functionalbe, reasonable price, good services...

Antwoord van Lonowear
Quality issue
Size is fine
Design is great
Shipping is slow without timely updates
I bought my first pair from Lono on 5 Feb and got the shoes on 16 Feb. The courier companies did not give me any status updates. I have no idea of the exact delivery date.
Quality is marginally acceptable
I wore this pair less than 10 times within these 1.5 months. The sole near the heel starts peeling off.

Antwoord van Lonowear
The shoes are very good
The shoes are very good, I have several, I love them. The shipping is disastrous, you can't track the product properly, especially when it comes from China. The fact that the company uses the delivery company Evri is even worse. My package still hasn't arrived!!! The delivery guy couldn't deliver the package twice, and I was home both times, and one day I even left the main door open for him. He didn't try to open the door or ring the bell, he must to be an NPC. I changed it, so I asked Evri to deliver it to the nearest post office, it's very interesting that the package is in transit two days ago and hasn't even reached the post office yet and dropped the package off!!!!!!! This is not the first time happened. Does anyone work at Evri!? There's no customer service, the chat bot is a bunch of crap, you won't get a meaningful answer from it. This company should have died out when it was Hermes, because it's a crappy company.I called the phone number on Monday, Tuesday, Wednesday and today and nothing happened, I spoke to the chat bot many times and nothing happened, no one called me or sent me an email.Tracking nr.:H01LFA0278391618
I hardly ask you LONOWEAR please in the uk use Royal mail every time!!! And I also ask you to work on tracking the shipment from China because looks like the package was in the same warehouse for 6 days, and then I don't know what jet plane they used to transport the package to England, but the plane was here in 3 hours from China, at least that's what the tracking number shows. Not happy!!!! Today (19.02.25) I received an email that the package was lost!

Antwoord van Lonowear
The shoes are so excellent
The shoes are so excellent. The cork insole is key for barefoot shoes, and it's the party I didn't even know I needed. They were delivered when expected. I will definitely purchase from this brand again. So happy I found them!

Antwoord van Lonowear
Amazing work and customer service ✺☉
I put in the wrong address and lono sorted it out for me quickly. Received the shoes and absolutely love them.
Thank you for your amazing work and customer service.
Keep up the great work ✺☉
Big love,
Harrison

Antwoord van Lonowear
I don’t really use this shoes really…
I don’t really use this shoes really often to give a review it I wear it for two days and I like it, seems to be good quality, and let’s see what happens

Antwoord van Lonowear
Good delivery experience overall
Communication was good and thankfully, everything went smoothly. Two things to know: 1, they ship direct from China, so just be ready to wait longer than some online buys. 2, I’m not sure if I just got lucky, but no taxes are collected…my package did not get held up and I wasn’t charged anything on delivery…but YMMV. My only critique is the tracking data was updated until release in Canada…a couple days later after no other updates, the shoes just showed up. Again, all good, but not as detailed on tail end tracking.

Antwoord van Lonowear
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