excellent 👌, very easy to use website, clear and wasn’t sure of conditions items would arrive. wow 🤩 excellent quality like brand new, top brands and with offer being 1st time member excellent. ve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hear Ye! Hear Ye! Attention all you new and existing customers, Loopy are cheap but make you look homeless! For the second time, I have been scammed into buying a pair of jeans described by them as b... Toon meer
Bedrijf heeft geantwoord
Perfect product! Bought a previously owned pair of genuine Levi’s jeans, arrived in great condition - couldn’t be more pleased. Really good price and good delivery, wouldn’t hesitate to use Loopi... Toon meer
Bedrijf heeft geantwoord
Clothing exactly as described, there was a minor mark one the T shirt but it came out straight away with a quick wash and some stain remover. But as it’s a pre-owned product things like this are expec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Loopi offers a trusted and risk-free way to shop quality second-hand fashion, designed to give buyers the same confidence as shopping new. Every item is quality-checked, with hassle-free returns and fast delivery. Buyers can find the brands they love for a fraction of the price, with savings of 50%-70% compared to buying new. By choosing second-hand, customers can refresh their wardrobes responsibly and reduce waste, all while discovering unique, one-of-a-kind styles that aren’t available on the high street. Loopi is the fastest and easiest way to declutter your wardrobe and earn from unwanted clothing. Unlike traditional peer-to-peer marketplaces, there’s no need to spend time taking photos, listing items, or answering questions. Loopi makes the process completely hassle-free. Sellers simply tell us the gender, category, and brand, and we’ll make an instant offer. You can choose your payout in cash or take credit to spend on our site with a bonus. Multiple items can be sold within seconds, with no waiting around. There’s nothing else like it in the UK – Loopi is the simple, modern way to clear out your wardrobe and make money, fast.
Contactgegevens
Thwaites Close, BB1 2QQ, Blackburn, Verenigd Koninkrijk
- info@loopi.com
- loopi.com
4,5
Uitstekend
6K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Second time been sent hopeless totally wrong…
Second time been sent totally wrong size of jeans
1 juli 2025
Antwoord van Loopi
Hi David,
I am so sorry to hear this. I have just gone over our communication and a pre paid returns label was sent to you. If you do see any other pairs you like, please let us know and i'll personally check them over for you for condition and sizing before you place anymore orders. Again I am so sorry for all of the hassle caused.
Kind regards,
Rebecca @ Loopi
Item is not the correct size and is…
Item is not the correct size and is basically worn out .but loopi has offered to give me a refund so a very good customer care.
30 juni 2025
Antwoord van Loopi
Hi Ellie,
I am very sorry to hear this. If you'd like to email us at info@loopi.com we can arrange a return for you.
Kind regards,
Rebecca @ Loopi
Thae parcel was quick and on time
Thae parcel was quick and on time, genuine dickies though the overall material is light which was not mentioned
27 juni 2025
Antwoord van Loopi
Hi There,
Cheers for the kind review! You’ve made us smile! Can’t wait to see you again soon! 😁 i have also passed on your feedback to our team.
Kind regards,
Rebecca @ Loopi
Reliable and descriptions of products…
Reliable and descriptions of products are spot on,cheers,ive used a few times now👍
27 juni 2025
Antwoord van Loopi
Hi Mark,
Cheers for the fab review! We're chuffed you had a great experience. We’ll keep working hard to make your next visit a full five stars! ✨
Kind regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Pete,
Thanks ever so much for the kind review! You’re a star! We’re chuffed to have you as a customer. Catch you next time! 🚀
Kind regards,
Rebecca @Loopi
Great prices and fast postage.
Great prices and fast postage.
Borderline addicted to this shop, will buy again and again again.
3 juni 2025
Antwoord van Loopi
Hi Max,
Thanks ever so much for the lovely review! We’re delighted you had a good time. See you soon! 🌟
Kind regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Neev,
I am sorry to hear this. I can see that you returned the item because it did not fit and a full refund was issued. I can't see any emails from you informing us of a specific problem though. Please note that we are always happy to help resolve any issues for our customers. Please email us at info@loopi.com if you wish to discuss anything further.
Kind regards,
Rebecca Loopi
Antwoord van Loopi
Hi Craig,
You’re brilliant! Thanks for the glowing feedback—we’re so happy you enjoyed it! 🙌
Kind regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Kenneth,
Thanks ever so much for the kind review! You’re a star! We’re chuffed to have you as a customer. Catch you next time! 🚀
Kind regards,
Rebecca @ Loopi
Items getting dispatched but then not…
Items getting dispatched but then not getting to royal mail is too frequent for my liking, very slow service if you get it at all
18 juni 2025
Antwoord van Loopi
Hi Clare,
I am sorry to hear this. We do sometimes have issues with Royal Mails tracking updates but the majority of time time they do deliver quite quickly and provide up to date tracking information. I am sorry that you've had a negative experience though, we do understand how frustrating it is to not be able to track your orders. We are always on hand to help though and to give you any extra information you might need.
Kind regards,
Rebecca @ Loopi
For the second time the size was wrong
For the second time the size was wrong! I wanted W34.L30. Got W34 L36 ! I have got someone to alter them for me because it just costs me postage each time I send them back. Whoever does the picking needs to know basic numbers
24 juni 2025
Antwoord van Loopi
Hi Raymond,
Thanks for getting in touch. Because all of our items are pre loved we do allow for a little stretching or shrinking with age. So we do ask for you to go by the measurements provided and not by the original size tag. Try them on, if you do find they are still incorrect you can of course return them and i'll send you a returns label.
Kind Regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Ben,
Wow, thank you! Your feedback really made our day! So chuffed you enjoyed it—see you soon! 🌟
Kind regards,
Rebecca @ Loopi
Great return policy
Their return policy was great, they responded quickly and sent me the return label instantly.
16 juni 2025
Antwoord van Loopi
Hi Jb,
Much appreciated for the fantastic feedback! We’re glad we managed to impress. Hope to see you again soon! 🎉
Kind regards,
Rebecca @ Loopi
Great website and quick delivery
23 juni 2025
Antwoord van Loopi
Hi There,
Thanks ever so much for the lovely review! We’re delighted you had a good time. See you soon! 🌟
Kind regards,
Rebecca @ Loopi
Great service
I am really impressed with the service I received from Loopi! I ordered three items on a Saturday morning and they were delivered the next day on Sunday morning. All items were as described. Thank you!
21 juni 2025
Antwoord van Loopi
Hi Alanna,
Wow, thank you! Your feedback really made our day! So chuffed you enjoyed it—see you soon! 🌟
Kind regards,
Rebeca @ Loopi
First time used Loopi without any…
First time used Loopi without any issues, delivered on time.
20 juni 2025
Antwoord van Loopi
Hi There,
You’re brilliant! Thanks for the glowing feedback—we’re so happy you enjoyed it! 🙌
Kind regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Joanne,
Cheers! You’ve made our day! We can’t wait to have you back for round two! 😄
Kind regards,
Rebecca @ Loopi
I've purchased more than a few items…
I've purchased more than a few items from Looopi and they arrive in tge condition as described so this latest pair of jeans are 'as new'.
19 juni 2025
Antwoord van Loopi
Hi Stuart,
Wow, thank you! Your feedback really made our day! So chuffed you enjoyed it—see you soon! 🌟
Kind regards,
Rebecca @ Loopi
A few weeks ago I found out about. Order #122556
Later edit
After a few days of dispute with the Loopi team, they refunded my money back, because I did not receive the package, I can't do a review for the clothes and I am very sorry, initially I left a 1 star review because I was very upset that no one took responsibility for my loss, because I was assisted by them and they were fair, I will edit my review
Thank you Loopi team!
A few weeks ago I found out about Loopi, I was very excited because they have clothes to my taste, I ordered, with next dsy delivery, they arrived after 2 days but not to me but to the neighbors, even though I had not selected to leave it the postman left it with someone else after, 2 days of waiting in vain, I contacted Loopi customer service and they did not help me at all except to send me for a walk to look for my package in the neighbors, which I had already done before contacting them
So I lost £80 and almost no help from customer service who responds very slowly anyway. I do not recommend
26 juni 2025
Review zonder uitnodiging
Antwoord van Loopi
Hi Andrea,
I am sorry to hear this. I have just checked our inbox but we don't actually have any communication from you. I only have a name to go off here though and not an order number so apologies. If this is a delivery issue then we always do our best to chase these up as best we can from our end. But it is the responsibility of Royal Mail to deliver your goods safely. We are always happy to help our customers with any issues they might be having and we resolve them quickly. If you'd like to email us at info@loopi.com with your order number, we can look into this further for you.
Kind regards,
Rebecca @ Loopi
Exactly like shown
19 juni 2025
Antwoord van Loopi
Hi Jason,
Much appreciated for the fantastic feedback! We’re glad we managed to impress. Hope to see you again soon! 🎉
Kind regards,
Rebecca @ Loopi
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