excellent 👌, very easy to use website, clear and wasn’t sure of conditions items would arrive. wow 🤩 excellent quality like brand new, top brands and with offer being 1st time member excellent. ve... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hear Ye! Hear Ye! Attention all you new and existing customers, Loopy are cheap but make you look homeless! For the second time, I have been scammed into buying a pair of jeans described by them as b... Toon meer
Bedrijf heeft geantwoord
Perfect product! Bought a previously owned pair of genuine Levi’s jeans, arrived in great condition - couldn’t be more pleased. Really good price and good delivery, wouldn’t hesitate to use Loopi... Toon meer
Bedrijf heeft geantwoord
Clothing exactly as described, there was a minor mark one the T shirt but it came out straight away with a quick wash and some stain remover. But as it’s a pre-owned product things like this are expec... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Loopi offers a trusted and risk-free way to shop quality second-hand fashion, designed to give buyers the same confidence as shopping new. Every item is quality-checked, with hassle-free returns and fast delivery. Buyers can find the brands they love for a fraction of the price, with savings of 50%-70% compared to buying new. By choosing second-hand, customers can refresh their wardrobes responsibly and reduce waste, all while discovering unique, one-of-a-kind styles that aren’t available on the high street. Loopi is the fastest and easiest way to declutter your wardrobe and earn from unwanted clothing. Unlike traditional peer-to-peer marketplaces, there’s no need to spend time taking photos, listing items, or answering questions. Loopi makes the process completely hassle-free. Sellers simply tell us the gender, category, and brand, and we’ll make an instant offer. You can choose your payout in cash or take credit to spend on our site with a bonus. Multiple items can be sold within seconds, with no waiting around. There’s nothing else like it in the UK – Loopi is the simple, modern way to clear out your wardrobe and make money, fast.
Contactgegevens
Thwaites Close, BB1 2QQ, Blackburn, Verenigd Koninkrijk
- info@loopi.com
- loopi.com
4,5
Uitstekend
6K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have not yet received my item
I have not yet received my item, despite it now being almost 2 weeks. I have also not received any indication of when it will be arriving.
18 juli 2025
Antwoord van Loopi
Hi Nathan,
i am very sorry to hear this. I have just checked our email inbox and I can't find any communication from you informing us of the problem. However I can see that your order was dispatched on the 18th July but did not get delivered. I will issue you with a full refund straight away. I am so sorry for the disappointment and any inconvenience caused by this.
If you wish to chat further about your order, please feel free to email us at info@loopi.com.
Kind regards,
Rebecca @ Loopi
Quility and cheap price
17 juli 2025
Antwoord van Loopi
Hi Barre,
You’re a gem! Thanks for the lovely feedback. We’re already looking forward to your next visit! 🎉
Kind regards,
Rebecca @Loopi
Antwoord van Loopi
Hi Deborah,
Thanks a million for the fantastic feedback! We’re all dancing with joy over here! 💃🕺
Kind regards,
Rebecca @ Loopi
Ordered something which proved to be…
Ordered something which proved to be out of stock. Pity, but good comms and prompt refund.
15 juli 2025
Antwoord van Loopi
Hi Shaun,
We really appreciate the positive feedback! Thanks for sharing your experience. We’re already looking forward to your next visit and will do our best to earn that last star! 💫
Kind regarda,
Rebecca @ Loopi
The first lot of tshirtsvwere to small…
The first lot of tshirtsvwere to small for tho son I got them for so my younger son had them i brought 5 more 2 Adidas 2 Nike and 1 the north face they were perfect excellent super fast delivery I will be using loopi again
8 juli 2025
Antwoord van Loopi
Hi Terri,
You’re brilliant! Thanks for the glowing feedback—we’re so happy you enjoyed it! 🙌
Kind regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Penny,
Thanks for the kind words! We’re so pleased you had a cracking experience. See you again soon! 😎
Kind regards,
Rebecca @ Loopi
Ten characters.
12 juli 2025
Antwoord van Loopi
Hi Richard,
Woohoo, thanks for the five stars! We’re all doing a little jig over here! 💃
Kind regards,
Rebecca @ Loopi
Refusal to refund & took more than a month to deliver
On 22 December 2024 I ordered 300 EUR worth of clothes to Germany. Promised delivery time to Germany was 2-11 days (to this day Germany is specified on the website). I ordered in time to get it before going back to the UK in early January.
Unfortunately the parcel didnt arrive until 30 January, at which point I wasnt in Germany anymore and it was tagged as return.
Following return tag, Loopi was requested to pay for the return fee with a due date of 27/02 (this is sellers responsibility as I had not accepted delivery due to being away), if this doesnt happen the goods will be disposed of.
On 10/03 the parcel got disposed of.
Tracking was unaccessible from around this point (I assume). At the time I presumed it would be sent back to Loopi who would issue a refund once received back and processed (I was unaware it had been destroyed until July). I gave them ample time to do so, unaware that due to their own unwillingness to pay return postage, the parcel had already been destroyed.
In June I contacted Loopi about where my refund is. Loopi couldnt track it anymore and they said they had investigated, but couldnt find any info on where it is or what happened to the parcel. Following that conversation I contacted the delivery company myself, who provided me with the detailed information on the dates mentioned above (a simple chat did the trick). I made Loopi aware of the dates and what happened. They said if I could prove it, they would “absolutely” provide a refund. I then sent the full transcript of that chat, but also noted that they could just do the same and chat online to P2G if they wanted to independently verify that information as P2G should really retain it.
I have now chased 4 times following providing the transcript and have heard nothing back. Unfortunately I will now have to take further steps, including sharing the situation online. To me, this is dishonest behavior.
UPDATE: A refund has been issued and the matter been resolved, shortly after posting this review. On that basis I also changed the rating from 1* to 3*.
30 mei 2025
Antwoord van Loopi
Hi Daniel,
I am so very sorry for your experience. I believe we resolved the issue for you last week and a full refund was issued. I apologise that it took much longer than expected, as the items did not make it back to us and it was a large amount of money, we did need to be sure that there was no other way of resolving this first. We appreciate your on going patience and custom.
Kind regards,
Rebecca @ Loopi
Very pleased once again
Returning customer, I purchased another fabulous pair of Levi's from Loopi recently. Delivery was quicker than expected too. Excellent condition as described, a fraction of the cost from the Levi store.
2 juli 2025
Antwoord van Loopi
Hi Mark,
Cheers! You’ve made our day! We can’t wait to have you back for round two! 😄
Kind regards,
Rebecca @Loopi
Antwoord van Loopi
Hi Steven,
Much appreciated for the fantastic feedback! We’re glad we managed to impress. Hope to see you again soon! 🎉
Kind regards,
Rebecca @Loopi
I like that I'm always up to date with…
I like that I'm always up to date with what interests me
1 juli 2025
Antwoord van Loopi
Hi mary,
Thanks a million for the fantastic feedback! We’re all dancing with joy over here! 💃🕺
Kind regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Rosanne,
Cheers for the kind words! We’re absolutely delighted to hear you had a great time. Come back soon! 🎉
Kind regards,
Rebecca @Loopi
Prompt delivery
Prompt delivery. I would have liked slightly better quality goods as they seem a bit worn.
8 juli 2025
Antwoord van Loopi
Hi Douglas,
Thanks ever so much for the lovely review! We’re glad you enjoyed it. We do always try to be as transparent as possible in our item descriptions and we take our customers feedback very seriously so thank you for comments. We can’t wait to make your next experience even more brilliant! 😊
Kind regards,
Rebecca @ Loopi
Antwoord van Loopi
Hi Steve,
Much appreciated for the fantastic feedback! We’re glad we managed to impress. Hope to see you again soon! 🎉
Kind regards,
Rebecca @ Loopi
I am very dissatisfied as I ordered…
I am very dissatisfied as I ordered shorts and payed a next day delivery, but 2 days now and the items has not arrived. I checked the tracking number and it doesn't work.
14 juli 2025
Review zonder uitnodiging
Antwoord van Loopi
Hi there,
I am sorry to hear this. Next day delivery does depend on the day and time you ordered. You can view all of our shipping details on our website. As you haven't left any details of your order here or a name, please do feel free to email us and we'd be very happy to help you with this. I'll leave our email address here for you info@loopi.com
Kind regards,
Rebecca @ Loopi
Poor Experience
Item didn’t arrive next day although I paid and ordered well within the time frame it states on the sight, jacket came was dirty and smaller than stated on site. Cost more to return the jacket than what the shipment was for next day delivery
30 juni 2025
Antwoord van Loopi
Hi Gigi,
I am sorry to hear this. I have just gone over our emails and we did send you a full refund for the shipping. We are also always happy to provide you with a pre paid returns label should the item not be as described. Unfortunately we were unaware that there was a problem. If you need any assistance in the future please do get in touch. Info@loopi.com
Kind regards,
Rebecca @ Loopi
Product was agreat fit and in…
Product was agreat fit and in exceptional condition.Have bought before under the old brand name and never had any problems.
7 juli 2025
Antwoord van Loopi
Hi James,
Cheers! You’ve made our day! We can’t wait to have you back for round two! 😄
Kind regards,
Rebecca @ Loopi
Fantastic after care service .
I've had several pairs of 501s over the years with no problems , I had a slight issue with my last pair and it was dealt with immediately ! Super impressive service , well done .
2 juli 2025
Antwoord van Loopi
Hi Gary,
Thanks ever so much for the kind review! You’re a star! We’re chuffed to have you as a customer. Catch you next time! 🚀
Kind regards,
Rebecca @ Loopi
All good I'm happy.
2 juli 2025
Antwoord van Loopi
Hi Jaroslaw,
Much appreciated for the fantastic feedback! We’re glad we managed to impress. Hope to see you again soon! 🎉
Kind regards,
Rebecca @ Loopi
Amazing service through and through
Amazing service through and through! Customer service is brilliant, Rebecca was able to get my delivery address changed (I’m daft and put my old one), thank you. I have just received the item, very quick and as described. Thank you :)
9 juli 2025
Review zonder uitnodiging
Antwoord van Loopi
Hi Aimee,
Thanks so much for your fabulous review. I am over the moon that you are happy with our service and that i was able to assist you. Can't wait to see you back!
Kind regards,
Rebecca @ Loopi
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