Lothian Buses Reviews 

I was impressed with the livery of the buses using Green for Lothian Country services. The other thing impressed me was the fact that they take cash, it’s a shame it has to be the correct amount because they don’t give change. But I prefer to pay cash. On Guernsey I have my Puffin Card which I can top up using cash.

I would have given them five stars but, treating passengers like imbeciles with a sign saying ‘bus stopping’ is pathetic.

On many occasions over the last few years I have had to climb on and off the buses due to the driver’s refusal to lower the step. After complaining and wasting time on complaints I wax told would result in drivers being questioned I’ve now been fobbed off with lame excuses. They have the cheek to advertise how they are all about accessibility, complete lip service being paid to complaints.

I got on bus 25 and asked the driver if he turns left or right at the bottom of Leith Walk. He told me to go and look at the map in the rudest and abrupt manner. I was taken aback. I had shopping and he expects me to walk to where the screen was with my shopping on a moving bus to read the map. All he had to say was 'I turn left' or right.

Apps always wrong. Buses vanish without any communication. Causes many people to be late to work

Buses running on electric battery power.Modern fleet.Clean.Trackers and app.available to plan your journey…Priority bus lanes…Drivers putting up with crap from ne’erdowells..Guys,if you want chaos ‘On the buses,’ go back to the 20th century where the mantra of the companies was..If it wasn’t for the passengers,this job would be ok.

No 16 bus approximately 2.40pm from Princes Street to
Morningside . Driver saw me coming, gave me time,
( I have a crutch). I caught the bus. Thank you.
Really really appreciated

Fares are high considering the largely negative experience.

Very unreliable. Often the buses just don't arrive according to the timetables which is very problematic for journey planning.

Resource management is poor - double deckers sailing past mostly empty while smaller vehicles on the same route are overcrowded.

And can you do some smooth braking training for the drivers please, I'm fed up going home bruised. Also ask them to stop when the bell is pressed in advance of the stop, sailing past at high speed is pretty poor.

Female driver long blonde hair on Lothian bus 35 ocean drive was very rude to disabled passengers! Today she was very abrupt, unhelpful, stern and downright RUDE

We waved him down then started shaking his head I dont now why might because we’re 12 years old boys

Ice cold buses, ridiculous. I would put the overpaid boses on these freezing buses every day for hours, there would be heating in a second. Stop saving our money on our heating on our buses you greedy plums.

What a lot of sad people reviewing here about buses running late. Have they ever seen the amount of road works and diversions throughout Edinburgh and you still want your bus on time. I am amazed hw the drivers cope at times. Get real!!!

Buses never on time, always delayed, overall terrible bus service which always causes massive delays to journeys. Buses can also sometimes come way too early which means you need to wait half an hour for the next bus

I am currently at one of the Lothian bus stops where one of their busses is already over 10 minutes late and not scheduled to show up for at least another five. The only bus that I can use for my daily journey is regularly late and only runs an hourly service for the majority of the day which means delays often have a large knock on effect.

I've used this bus service now for over three years and drivers are so often polite and patient. Do they have a regular supply of patience pills? Today's just one more example of a bus driver waiting just those few moments longer while the old man (me) and the old dog try to trot to the bus stop. But I see this on almost ever journey, good humour, careful driving and unending patience. This has to be part of the culture. Well done Lothian Buses!

What happened to Lothian buses? Before the so called pandemic, the bus service was great, After it, it's gone to pot and now a bus pass is £80.00. I think they have a bit of a cheek to raise prices when the service is not very good. I've always loved Lothian buses and have always thought they were great but not now. Nearly every night it's a long wait and I thought buses were meant to be every 15 minutes. I always have to get another bus and walk for miles to get home when I should be able to hop on a bus and get straight home. I'm pained to have to write this but It's getting stressful just trying to get a bus.

I loved the service and am very impressed with the introduction of the Volvo Mcv BZL DD electric bus. Seats are comfortable and the red lights were nice

Does the 141 exist? Should have been 2 141’s go through the bush campus while waiitng. Then had to get a 37 to gowkley moss, crossed over in time for a 47 who saw me (with pram) and drove off. Now an 1hr after I shoul have been home, I’be still got 40 mins until I’m home and a freezing baby.

Constant bus stop closures – just once in my life, I want to see their main bus stop in the city centre operational.
Bus fares for which you need to take out a mortgage.
And bus drivers that must count among the absolutely absolutely rudest people on this green earth.
Avoid if you can – but since they're exploiting their monopoly to the max, you probably can't.

Not punctual. I miss what I have to do, get late to work etc regularly because buses run late. The system of letting everyone out, then letting everyone in one by one takes indeed lots of time. Drivers change in the middle of the road making delays even longer. Once our bus for some reason was staying at a stop for an hour or so just behind the other broken bus. I arrived super late for my assignment.
Traffick light system in Edinburgh is indeed appalling, however it's not LB fault. It's one of big reasons for delays.
Wifi doesn't always work. Getting down from second floor is really dangerous while the bus is moving.
Separate thing is that topping up bus card is possible only in their office, not even at the machine as it normally works in many countries. And the offices shut at 5.30 pm lol
If there are trouble makers on bus drivers don't care. Someone was smoking a cigarette and driver didn't say anything.
I'm am really considering to stop using public trans in Edinburgh and switch to cycling

What a truly terrible service the 46 bus is.
For a bus that takes people to & from the RIE it's awful.
Turns up at random times if it bothers to turn up at all..
Bus operator of the year ?
Compared to what?
Wagons in the Wild West.
The form asks the date of your experience, sadly not an option for selecting every day.