Lothian Buses Reviews 

Last Friday night a young lad who was underage very drunk kept asking everyone on the bus do you have a lighter a other passenger than grabbed him by the neck and then started slapping him on his face I have never seen that before since visiting Edinburgh

Ignorant, disrespectful bus driver who turned off Crewe Road North onto Boswall Parkway this morning (14/12/23, 07.10) without due care or attention, leaving me minimal space on to get past him, shouting abuse out of his window at me. Having just finished a 12.5 hour nightshift at the WGH and it still being dark I felt very threatened and intimidated by this male bus driver. Absolute disgrace!

Driver approached roundabout too quickly and without due care and observation. Braked so hard my partner was thrown from the fold down seat (MEANT FOR INFIRM AND ELDERLY) and narrowly missed landing on our puppy. Considering he'd just pulled away from the stop gives an indication of his acceleration. Driver asked if ok but no more than that. He continued to drive aggressively for the rest of our journey, thankfully short to Eva Place. Harsh acceleration and braking and she had to brace constantly. Absolutely no word of apology as we left. My partner is now bruised and in discomfort. Worst driver I've ever encountered and his attitude was appalling. He needs refresher training and his lead boots confiscated. If he'd apologised and driven the rest of our journey as he'd been trained, I wouldn't be writing this. As it was, he caused injury and continued driving in exactly the same manner. My only conclusion can be that he's stupid and in charge of a large lethal machine. If my partner had been a frail older woman (like the lady who boarded before us) they'd have had a broken hip on their hands and possibly concussion too. Boarded at Cameron Toll - incident shortly afterwards.
A cursory 'sorry', the usual 'we take x, y and z very seriously' cobblers upon complaint being submitted and a buck passing. Silence thereafter. I know only too well what kind of company Lothian Buses is and the mentality of the individuals who are put in positions of authority so this does not surprise me in the least.

So rarely on time, so many no-shows. Bus tracker can screw you over pretty well as it’s often not accurate. Get it sorted.

Your bus tracker is one of the least reliable in Europe.
In the last few months, Google and other third parties have been better at tracking your own buses than you have.
There are no excuses is the world for having to wait 45 minutes for a bus that never comes in a city like Edinburgh.
Honestly...get your s together.

6:30 72 never showed, should not have to wait an hour and a half for a bus after a full day work.

Not one driver can tell time. All this new technology telling you when the bus is due, not one is accurate. If you're dependant on public transport for work then leave 48 hours early for a shift, you might still make it.

İ Drive 45 minutes each way to meet up with most unhappy people of my life. They said to me I can apply again after 6 months 🥹🥹😂 I wasn’t joking they really said

Yet another bus journey from hell on 43 bus service last night. Driver couldn't care less for passengers, other road users or road conditions. From Edinburgh to Queensferry 8pm last night, driver drove as fast as he possibly could, ignore speed bumps, constantly had to slam on breaks in order to stop. Roads around queensferry should be 20 mph, but not to this guy. Along Scotstoun avenue must have been 60 at least

I was dismayed to see the bus at and didnt think l would get it,but the kind driver saw me and patiently waited .This was outside tesco recycling in bathgate . Thanks to the driver ....

used the 21 service for over 20 years - it's alarming how often buses scheduled become ghost services.
They no show or come 2 and 3 at a time with the blame by c.s. being road works every time.
NOT POSSIBLE to be continuously late or not existing over 20 years ,to be the same reason and yet never plan their timetable better !
they have a legal obligation to put on services and buses to their schedule.

why do bus drivers let people stand at the front of the bus when there is plenty space up the bus. People have to fight there way on and of the bus as they all hang about the front

Overveiw: I have been using lotiian buses for over 2 years now, been a polite and respondiful costomer. Got the respect of a 1 year old by my bus driver. To the bus driver today at 8:00 driving the number 5 at Oxgangs Road North. You almost clamped my hand into the door and left when I was standing right in front of the door waiting to get on. Then you just left without me or an apology. Will not be using your service any more

Bullying thug of a bus driver told me to leave the bus because I said that their bus times screen didn't work. Simple statement of fact but he shut down the engine on the crowded bus, came upstairs and told me to get off. Be warned if you get on an LRT bus that that it appears that the bus drivers have been given carte blanched to throw their weight around pretty much as they please. If you were ever thinking of favouring public transport as a more socially responsible way of travelling in Edinburgh then bear in mind that you are putting yourself in the hands of these people. They appear to have utter contempt for the public. Use your car unless there is no other option.

X27 to east calder very courteous driver showed interest in passengers helping people to find correct stop to get off and also helped someone who was upset
Definitely above and beyond

Their own bus trackers cannot track their own busses!

It's mayhem! I was sat at a bus stop telling me there are no busses for 20 minutes, and another (more reliable app) telling me there were 3 busses due to the stop.

I got on the bus in two.

Moral of the story is, believe in the bus drivers, the people in charge are incompetent fools who can't tie their own shoelaces!

Recently I have had to make use of Lothian Country buses & Lothian buses. Probably one of the best services in Scotland when it comes to pricing and cleanliness. Been on some really dirty bus services and Lothian is by far the cleanest local bus service.
Most drivers are friendly and provide a good service. Traffic and delays are inevitable for any and every bus service.

As someone who just moved to Edinburgh i take about 1-3 trips a week and it is fab clean buses and great services on the other hand you need to be aware of that there's little kids crying sometimes but anything else is great. Love it

Used to be a great company. Now running late constantly. I know the city is full of roadworks, which isn't the bus company's fault, but you'd think they would put on extra service etc. Instead charging more for less service. Also many of the drivers are really rude and arrogant. Some even feel it appropriate to make sexist/misogynistic comments. It's a shame as there a stone cracking drivers in amongst them, but overall as a company they have gone downhill and I'm no longer proud to have them as my local bus company.

I use the 22 towards Granton Harbour from Morrison Crescent as part of my commute to work it’s always really reliable and the drivers on that line are always great but today stood out I was in a rush due to the horrendous weather and was already delayed an hour because of my. As I went to get in the bus at around 9:45 ish my card was playing up but the driver allowed me on until it was sorted that trust and patience from the driver really did make my day and cleared my mind from the stress of that morning. Customer service that really make you feel that like that is rare these days so to the driver on that bus thank you, you are a star