Loudcup Reviews 76

Great customer service and deals

This company is absolutely amazing! I contacted customer support and they quickly responded and continued to keep in touch with me resolving my issue fast. I will be purchasing from them again and highly recommend! Customer services goes above and beyond to fix any and all issues!

Our booster club for our school soccer teams placed an order of 16oz cups for a fundraiser. The Loud Cup staff was so helpful throughout the process of design and ordering and the final product is fabulous! Can't wait to work with them again!

Had little problem, not their fault, they took care of it immediately couldn't be more satisfied.

Would LOVE FOR THEM TO MAKE A 30oz or 40oz cup with a Handel or like the trisip cups!!! That way I can take it to all the football games

I ordered a sports dad loud cup and I received a sports mom loud cup. My son is a coach to his kids teams and I thought how much fun he would have with a sports dad loud cup. But received the mom cup. The Loud cup company is going to make it right and send me what I ordered. I will definitely be ordering more loud cups. Thank you so very much.

Communication and resolution was very quick.

You have offered to resend my order.
You got back to me very quickly. Thank You

UPDATE TO ANSWER RESPONSE. You said to reach out to you, I already did and you know I did and you said no returns and pretty much gave me an attitude. Terrible customer service!

Extremely disappointed. The cup isn't as loud as advertised, didn't even sound the same as ad. Cup is very lightweight and prone to fall over. Not sturdy at all. Everything that shines isn't always a diamond. Called the loucup to return and they said they don't accept returns.

Very fast and efficient and I love my CUP!!

I had a question about the lid closure on my loud cup and got an email response rapidly and it resolved the issue. Thank you so much for the great Customer Service. Really a rare thing in this day and age.

The product is actually really nice and the branding is excellent. One of my cups was defective and after sending a video demonstrating it, the company sent out a new one which works great.

Loudcup investigated a lost order and made it right by reshipping the order in a very timely fashion

Had an issue with one of the 3 cups purchased, customer support was so responsive and kind even through the mayhem of the holiday season. They quickly replaced it. I would buy from them again. It has been a long time since I had such a positive experience! Stay LOUD!

Very pleased with the quality of product received. Was missing a #7 decal for one of the cups. As soon as I emailed, I quickly received an email with follow up.

I ordered 2 loud cups in Sept but they got lost in the mail in transit. I reached out to LoudCups customer service and they were quick to respond. Very friendly and understanding. They got 2 more shipped out to me almost instantly. Best customer service ever.

Amazing customer service! My fickle kid changed her mind on her color preference as soon as I completed the order. They quickly remedied it-and I am so thankful!
I can't wait to hear all of my neices and nephews playing the Loud Cup at Christmas!

Bought it, was shipped, never recieved it. Was glad to have a speedy refund d but really wanted it for a Christmas present and now I dont have time to reorder, so need to find a different present.....

I love my loud cup!! It’s so fun. I’ve bought several for myself in my daughters club and school colors and cups for other team moms. We have a noise army! I had a reed on one of the cups rip and inquired about a replacement part. The service rep had a cup in the mail within 4 hours. I wasn’t even expecting it!! That is amazing service and a company that stands behind their product. If you’re on the fence about getting a loud cup, DO IT! They are tons of laughs.

Purchased 20 cups from Loudcup.com directly (dont ever do this). They simply failed to ship timely as their website promised. In fact, we are now two weeks post purchase and nothing. I have contacted them three times, nothing… just essentially a “wait” type response. It appears that they have a history of taking money and then not shipping their product. In some cases for months. You can find these on Amazon and get them in one day. And you will also see that the reviews indicate these are cheap. I did purchase 20 of these on Amazon directly as I wanted them for a Christmas party. They arrived in cheap plastic wrapping. They are made of cheap plastic. These are Dollar Store type cups. Certainly not work $20 each. I am returning all of them to Amazon as I cannot support a horrible company like this.

Months later, after reviews were written, they reach out asking about how to help. Just another example of how horrible this company is. I hope they are run out of business by a competitor.