Wasn’t expecting to love the hoodie this much. The fabric is soft, the fit is perfect, and the embellishment makes it feel really elevated. I can wear it with multiple outfits.
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Lees wat reviewers zeggen
LOULOU has a distinct point of view. The piece I ordered felt directional yet timeless, and the finishing was impeccable. I absolutely love LOULOU.
I’m just going to write exactly the same as other reviews I’ve now read on trustpilot! Unfortunately didn’t read reviews before ordering. Ordered 2 dresses on 14 jan received on 23rd. Extremely poor... Toon meer
Ordered a dress looks nothing like the picture size wayyy off took ages to come and had no communication at all during the process emailed them to ask what was going on then got a order confirmation e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over LOULOU
Geschreven door het bedrijf
About LOULOU
Written by the company
LOULOU THE BRAND is an independent couture house from Bucharest, founded in 2012. We create made-to-order pieces for clients worldwide through our official website: loulouthebrand.com .
Founded in 2012, LOULOU grew from a Bucharest atelier that brought together master tailors, seamstresses, artists, and makers trained across fashion and fine arts.
Over the years, LOULOU designs have been worn by international celebrities, artists, and some of the most influential K-pop stars, and have been featured in publications including Vogue, Elle, and Marie Claire. Our pieces have also been sold through respected luxury retailers and marketplaces such as Farfetch, TSUM, and selected boutiques worldwide. Today, LOULOU serves clients across more than 36 countries.
Please note that we are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations. If your order number does not match our official order format, it may not have been placed with us. Our concierge team will always be happy to help verify this.
A made-to-order atelier
Every LOULOU piece is cut, sewn, and finished in Bucharest by a small team of artisans who work with us year-round.
We do not hold stock because we believe in creating consciously. Our made-to-order model allows us to reduce unnecessary waste and produce each piece with intention, only when it is requested by a client. This is why production usually takes 5 to 10 working days, and sometimes up to 14 working days during peak periods. It is a slower, more responsible way of working, and part of what makes LOULOU an atelier house.
How we work
We offer complimentary worldwide shipping via DHL Express and FedEx, with delivery usually taking 1 to 5 business days once your piece leaves the atelier. Every order is dispatched from Bucharest.
Our atelier is open Monday to Saturday, 10:00–19:00 EET. Our concierge replies to every message within 24 hours, always by a member of our team, never an automated response. If we miss your call, we will come back to you as soon as possible. Behind every reply is a real person from our Bucharest atelier: thoughtful, hands-on, and deeply committed to helping each client with care.
If something is not right
We stand behind every piece we make. If an item arrives with a quality issue, or if something is not as expected, please write to us and we will make it right through a refund, remake, alteration, or another suitable solution. In most cases, we have been able to resolve concerns directly with care and fairness, and many of our clients have remained happy with their experience and returned to LOULOU multiple times afterwards.
For any remaining unresolved situations, our team continues to review each case individually and do our best to find a fair and appropriate solution.
Write to us
For orders and general enquiries:
customercare@loulouthebrand.com
For couture and bridal:
couture@loulouthebrand.com
For press, styling and celebrity dressing:
press@loulouthebrand.com
— LOULOU
Contactgegevens
Bucharest, Roemenië
- +40735221395
- customercare@loulouthebrand.com
- loulouthebrand.com
2,3
Slecht
50 reviews
Heeft 36% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Wasn’t expecting to love the hoodie…
Wasn’t expecting to love the hoodie this much. The fabric is soft, the fit is perfect, and the embellishment makes it feel really elevated. I can wear it with multiple outfits.
5 mei 2026
Review zonder uitnodiging
This dress is a total showstopper
This dress is a total showstopper. I wore it to a birthday dinner and honestly felt like a million bucks. Worth every penny
4 mei 2026
Review zonder uitnodiging
LOULOU has a distinct point of view
LOULOU has a distinct point of view. The piece I ordered felt directional yet timeless, and the finishing was impeccable. I absolutely love LOULOU.
3 mei 2026
Review zonder uitnodiging
These jeans are SO good
These jeans are SO good. The fit is super flattering and the details make them feel really unique. I’ve already had several people ask me where they’re from.
30 april 2026
Review zonder uitnodiging
I’ve ordered from many luxury brands…
I’ve ordered from many luxury brands over the years, and LOULOU genuinely impressed me. The craftsmanship is exquisite and the dress looked even more beautiful in person. It felt incredibly special to wear.
29 april 2026
Review zonder uitnodiging
I ordered my dress for my bridal shower…
I ordered my dress for my bridal shower and it was absolutely perfect. Romantic, beautifully made, and so flattering. I felt like the best version of myself. I will definitely be coming back to this brand and I can’t wait for my next order. Thank you for such a wonderful experience!
30 april 2026
Review zonder uitnodiging
Obsessed
Obsessed. The fit was amazing and the quality is unreal. Definitely one of those pieces that makes you feel instantly confident.
28 april 2026
Review zonder uitnodiging
I don’t usually write reviews
I don’t usually write reviews, but this experience was worth it. The team was incredibly kind and helpful, and the dress fit beautifully. I received compliments all night. LOULOU is truly a luxurious brand that offers elegance, refinement, and exceptional quality.
30 april 2026
Review zonder uitnodiging
Do not order from this website, SCAM.
I strongly advise against purchasing from this company. In my experience, it operates in a highly misleading way and raises serious concerns about being a scam.
Every item on the website is listed as “on sale,” which they use to justify a strict no-refund policy. This effectively means nothing is refundable, a practice that feels intentionally deceptive and is not made sufficiently clear to customers.
I ordered a dress, and when it finally arrived, it was completely different from what had been advertised. The fabric was extremely poor quality—more like paper than clothing—and the size and pattern did not match the product images. It appeared cheaply made, with a poorly printed design.
When I contacted the company to request a refund for what was clearly a misrepresented item, I was repeatedly told that sale items are non-refundable. This circles back to the issue that everything on the site is permanently “on sale,” making their policy misleading at best.
I also located the original source of the advertised dress online and provided both that evidence and photos of the item I received. Despite this, my concerns were dismissed, and I was refused a refund. The only resolution offered was store credit, which I declined.
As a result, I am now pursuing a chargeback through my bank.
To make matters worse, the company attributed the discrepancies to factors such as body type, lighting, and fabric appearance. I found this response both unacceptable and offensive, particularly as the product descriptions fail to clearly state fabric details—something that would help set accurate expectations.
Overall, this has been a frustrating and disappointing experience. I would strongly encourage others to avoid the stress, expense, and disappointment of dealing with this company.
28 april 2026
Review zonder uitnodiging
Antwoord van LOULOU
Dear Neve,
Thank you for taking the time to share your feedback.
After carefully reviewing the details provided in your review, we believe this experience does not relate to an order placed with LOULOU THE BRAND.
LOULOU THE BRAND is an independent couture house founded in Bucharest in 2012, and our only official website is loulouthebrand.com. Each piece is made to order in our atelier, and our products, policies, and customer care process differ significantly from what is described in your review.
In addition, the order reference mentioned in your review, beginning with “LLC”, does not correspond to the order numbering format used by LOULOU THE BRAND.
We are not affiliated with any other company, website, or retailer using similar names, including businesses operating under “Louloubrand” or similar variations. Unfortunately, this has led to several reviews being mistakenly posted on our Trustpilot profile.
If you believe your review was intended for LOULOU THE BRAND, please contact us at customercare@loulouthebrand.com with your order number and proof of purchase, and our concierge team will be happy to investigate immediately.
With care,
LOULOU Concierge
Bucharest
Do not order from this company
Do not order from this company. Poor quality dresses, arrive extremely late and don’t want to refund. They say the shipping cost at £50 to return.
26 maart 2026
Review zonder uitnodiging
Antwoord van LOULOU
Dear Jo,
Thank you for taking the time to share your feedback. We are truly sorry to read about the frustration you describe.
However, after reviewing the details mentioned in your review, this does not appear to refer to an order placed with LOULOU THE BRAND. The return shipping cost and product details described do not match our official order process or our made-to-order couture model.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
Unfortunately, this confusion has caused several reviews to be misattributed to our profile.
If you believe this review was intended for LOULOU THE BRAND, please contact us at customercare@loulouthebrand.com with proof of purchase, and our concierge team will be happy to verify it immediately.
With care,
LOULOU Concierge
Bucharest
If I could give 0 stars I would
If I could give 0 stars I would, this is an absolute SCAM of a fashion company. Stay far away as possible. I really wish I read reviews before ordering, I panicked ordered on a Monday as I needed a black dress for the weekend. They state 3-5 days delivery. When I emailed to chase the order after 5days it had not even been dispatched. I emailed to cancel the entire order, but the would not allow it and would not refund my money even though nothing had been dispatched. A week later the items were dispatched and I have still not received them. I advised I would be returning all the dresses as I no longer require them, however I still do not have them to return. The company need reporting to trading standards or watchdog as it’s a SCAM!
9 maart 2026
Review zonder uitnodiging
Antwoord van LOULOU
Dear Vicky,
Thank you for taking the time to share your experience. We are truly sorry to read about the frustration you describe.
However, after reviewing the details mentioned in your review, this does not appear to refer to an order placed with LOULOU THE BRAND. The delivery promise of 3–5 days, the dispatch process, and the circumstances described do not match our official made-to-order couture model or our order process.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
Unfortunately, this confusion has caused several reviews to be misattributed to our profile.
If you believe this review was intended for LOULOU THE BRAND, please contact us at customercare@loulouthebrand.com with proof of purchase, and our concierge team will be happy to verify it immediately.
With care,
LOULOU Concierge
Bucharest
Ordered a dress looks nothing like the…
Ordered a dress looks nothing like the picture size wayyy off took ages to come and had no communication at all during the process emailed them to ask what was going on then got a order confirmation email and then the dress came later that day. £70 is ridiculous for what turned up. DONT ORDER FROM HERE!!!!!! Also trying to get a refund and they refuse refund as it was an item on sale even tho every item is on sale! SCAM
13 maart 2026
Review zonder uitnodiging
Antwoord van LOULOU
Dear customer,
Thank you for taking the time to share your feedback. We are truly sorry to read about the disappointment you describe.
However, after reviewing the details mentioned in your review, this does not appear to refer to an order placed with LOULOU THE BRAND. The £70 price point, sale conditions, and refund policy described do not match our official made-to-order couture model or our order process.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
Unfortunately, this confusion has caused several reviews to be misattributed to our profile. Our concierge team is already assisting clients daily in verifying whether their orders were placed with us, even in cases where the purchase was made through another company using a similar name.
If you believe this review was intended for LOULOU THE BRAND, or if you would like help verifying your order, please contact us at customercare@loulouthebrand.com with proof of purchase, and our team will be happy to assist.
With care,
LOULOU Concierge
Bucharest
Antwoord van LOULOU
Dear S,
Thank you for taking the time to leave a review.
After checking the information available, we are unable to identify any order or client record under this name, and no order number has been provided. For this reason, we cannot verify this as an experience with LOULOU THE BRAND.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
Unfortunately, this confusion has caused several reviews to be misattributed to our profile. Our concierge team is already assisting clients in verifying whether their orders were placed with us, even in cases where the purchase was made through another company using a similar name.
If you believe this review was intended for LOULOU THE BRAND, please contact us at customercare@loulouthebrand.com with proof of purchase, and our team will be happy to verify it immediately.
With care,
LOULOU Concierge
Bucharest
THE WORST EXPERIENCE
THE WORST EXPERIENCE.
1 Star – Avoid
If I could give zero stars, I would.
The dresses I received looked nothing like the photos advertised. The fabric was dull and flat, there were loose threads, and the overall quality was extremely poor. The bow detail was attached with a basic safety pin and did not sit or function as shown in the product images.
After researching further, I found that the product photos closely resemble images used by another retailer. However, the items I received did not match those images in quality or structure, which raised serious concerns about the accuracy of the advertising.
Although the website clearly displays a 30-day money-back guarantee on all items (including sale items), I was refused a full refund and instead offered escalating partial refunds (10%, 20%, 25%, then 30%) or store credit only.
I had to escalate the matter further to recover my money. I would urge others to do the same!
I would not order from this company again.
18 december 2025
Review zonder uitnodiging
Antwoord van LOULOU
Dear Laura,
Thank you for taking the time to share your experience. We are truly sorry to read about the disappointment you describe.
However, after reviewing the details mentioned in your review, this does not appear to refer to an order placed with LOULOU THE BRAND. The 30-day money-back guarantee, refund process, product structure, and product details described do not match our official made-to-order couture model or our order process.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
Unfortunately, this confusion has caused several reviews to be misattributed to our profile. Our concierge team is already assisting clients in verifying whether their orders were placed with us, even in cases where the purchase was made through another company using a similar name.
If you believe this review was intended for LOULOU THE BRAND, please contact us at customercare@loulouthebrand.com with proof of purchase, and our team will be happy to verify it immediately.
With care,
LOULOU Concierge
Bucharest
Absolutely awful
Absolutely awful. Do not order from this company. Very late delivery even though I paid for next day. Quality of clothing was terrible. Wasn’t able to return anything, was offered 20% partial refund and when I said yes was then told this was no longer available. Please don’t order from here and loose your money/ receive terrible clothing.
25 februari 2026
Review zonder uitnodiging
Antwoord van LOULOU
Dear JR,
Thank you for taking the time to share your experience. We are truly sorry to read about the frustration you describe.
However, after reviewing the details mentioned in your review, this does not appear to refer to an order placed with LOULOU THE BRAND. The next-day delivery option, partial refund process, and product details described do not match our official made-to-order couture model or our order process.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
Unfortunately, this confusion has caused several reviews to be misattributed to our profile. Our concierge team is already assisting clients in verifying whether their orders were placed with us, even in cases where the purchase was made through another company using a similar name.
If you believe this review was intended for LOULOU THE BRAND, please contact us at: customercare@loulouthebrand.com with proof of purchase, and our team will be happy to verify it immediately.
With care,
LOULOU Concierge
Bucharest
The company is a scam
The company is a scam. I didn’t receive any order confirmation or updates although they had my contact information. Delivery says 5 days yet took 2 weeks. Then when the dress came it was awful quality and looked nothing like how it was advertised on their website. They take pictures from other websites who make the dresses that way and advertise it as their own when their products are nothing like it. They refused to let me send the dress back for a refund as they were apparently only “minor issues” and only offered me a 35% refund. Poor communication they just ended up copying and pasting their replies after a few emails. Disgusting company.
14 februari 2026
Review zonder uitnodiging
Antwoord van LOULOU
Dear Ebony,
Thank you for taking the time to share your experience. We are truly sorry to read about the frustration you describe.
However, after reviewing the details mentioned in your review, this does not appear to refer to an order placed with LOULOU THE BRAND. The 5-day delivery promise, refund process, product details, and communication described do not match our official made-to-order couture model or our order process.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
Unfortunately, this confusion has caused several reviews to be misattributed to our profile. Our concierge team is already assisting clients in verifying whether their orders were placed with us, even in cases where the purchase was made through another company using a similar name.
If you believe this review was intended for LOULOU THE BRAND, please contact us at: customercare@loulouthebrand.com with proof of purchase, and our team will be happy to verify it immediately.
With care,
LOULOU Concierge
Bucharest
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! I purchased some dresses for a wedding and for new year. Upon ordering it said delivery was 5 days. They took 3 weeks. My items were not delivered within the specified timeframe. As a result of this delay, the items were no longer required for the event for which they were purchased.
I contacted the seller on two separate occasions to request an update on the delivery. On both occasions, I was informed that they were unable to confirm when the order would be delivered. At that time, the order had not yet been dispatched, and I formally requested to cancel it. The seller refused my cancellation request and advised that I must wait for the order to arrive before the matter could be addressed.
The order was eventually delivered almost three weeks later. Upon receipt, I contacted the seller to request instructions for returning the items. I was then informed that the items were non-returnable because they were allegedly purchased during a sale period.
I would like to clarify that at the time of purchase, all items on the seller’s website were listed as “on sale” due to Christmas promotional offers. This suggests that the seller is using the “sale item” designation as a blanket reason to deny returns, regardless of circumstances.
My request was simply to return the items and receive a full refund.
I was happy to pay for the return postage myself and this was still refused. I will never buy from this company again!
8 december 2025
Review zonder uitnodiging
Antwoord van LOULOU
Dear Rebecca,
Thank you for sharing your experience. We are sorry to read how stressful this situation was, especially as the dresses were intended for specific events.
After reviewing the details in your review, however, this does not appear to refer to an order placed with LOULOU THE BRAND. The 5-day delivery promise, the Christmas promotional sale conditions, and the non-returnable sale policy you describe do not match our official order process or our made-to-order couture model.
LOULOU THE BRAND is an independent couture house based in Bucharest, founded in 2012, and our official website is loulouthebrand.com. We create pieces individually, upon request, and we are not affiliated with any other company, website, or store using similar names, including “Louloubrand” or other variations.
We understand how confusing this can be, and our concierge team is already helping people verify whether their orders were actually placed with us, even when the purchase was made from another company using a similar name.
Please contact us at: customercare@loulouthebrand.com with proof of purchase, and we will be happy to check this for you immediately.
With care,
LOULOU Concierge
Bucharest
Bad quality.
Quick delivery is the only positive thing I can say. Appalling quality dress. Don’t waste your money.
7 februari 2026
Review zonder uitnodiging
scam
scam , says returnable , but wont refund, terrible quality and sizing
10 januari 2026
Review zonder uitnodiging
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