LOULOU Reviews 

THE WORST EXPERIENCE.

1 Star – Avoid

If I could give zero stars, I would.

The dresses I received looked nothing like the photos advertised. The fabric was dull and flat, there were loose threads, and the overall quality was extremely poor. The bow detail was attached with a basic safety pin and did not sit or function as shown in the product images.

After researching further, I found that the product photos closely resemble images used by another retailer. However, the items I received did not match those images in quality or structure, which raised serious concerns about the accuracy of the advertising.

Although the website clearly displays a 30-day money-back guarantee on all items (including sale items), I was refused a full refund and instead offered escalating partial refunds (10%, 20%, 25%, then 30%) or store credit only.

I had to escalate the matter further to recover my money. I would urge others to do the same!

I would not order from this company again.

Absolutely awful. Do not order from this company. Very late delivery even though I paid for next day. Quality of clothing was terrible. Wasn’t able to return anything, was offered 20% partial refund and when I said yes was then told this was no longer available. Please don’t order from here and loose your money/ receive terrible clothing.

The company is a scam. I didn’t receive any order confirmation or updates although they had my contact information. Delivery says 5 days yet took 2 weeks. Then when the dress came it was awful quality and looked nothing like how it was advertised on their website. They take pictures from other websites who make the dresses that way and advertise it as their own when their products are nothing like it. They refused to let me send the dress back for a refund as they were apparently only “minor issues” and only offered me a 35% refund. Poor communication they just ended up copying and pasting their replies after a few emails. Disgusting company.

DO NOT BUY FROM THIS COMPANY! I purchased some dresses for a wedding and for new year. Upon ordering it said delivery was 5 days. They took 3 weeks. My items were not delivered within the specified timeframe. As a result of this delay, the items were no longer required for the event for which they were purchased.
I contacted the seller on two separate occasions to request an update on the delivery. On both occasions, I was informed that they were unable to confirm when the order would be delivered. At that time, the order had not yet been dispatched, and I formally requested to cancel it. The seller refused my cancellation request and advised that I must wait for the order to arrive before the matter could be addressed.
The order was eventually delivered almost three weeks later. Upon receipt, I contacted the seller to request instructions for returning the items. I was then informed that the items were non-returnable because they were allegedly purchased during a sale period.
I would like to clarify that at the time of purchase, all items on the seller’s website were listed as “on sale” due to Christmas promotional offers. This suggests that the seller is using the “sale item” designation as a blanket reason to deny returns, regardless of circumstances.
My request was simply to return the items and receive a full refund.
I was happy to pay for the return postage myself and this was still refused. I will never buy from this company again!

Quick delivery is the only positive thing I can say. Appalling quality dress. Don’t waste your money.

scam , says returnable , but wont refund, terrible quality and sizing

I ordered a dress from Loulou in July 2025, expecting a premium-quality product for my daughter’s christening on August 31st. Unfortunately, the dress arrived with multiple visible defects — a crooked zipper, asymmetric seams, poorly attached decorative stones, and unfinished edges. It was completely unwearable for such an important event.

I immediately contacted the brand, returned the dress, sent detailed photos and filed several complaints requesting a refund. Despite numerous follow-ups and promises, I have still not received my money back to this day.

For a brand that claims to be luxury or premium, this entire experience is absolutely outrageous. I will pursue every possible legal avenue to get my refund, because this was a €1000+ dress and the way this situation has been handled is completely unacceptable.

Horrendous company. Ordered nearly a month ago and still not got my items. Getting sent an email every other day with different information it’s either a scam or they’re just so bad at delivering

DO NOT ORDER
They will use every trick in the book to not refund items you have ordered!
Mine took over 2 weeks to arrive, my event had been and gone so tried to cancel the order, was told in transit wait until delivered!
Emailed for a return was told I Purchased the dresses in the sale window MY DRESSES WERE FULL PRICE - apart from a 15% welcome discount, and they use this not to refund your items !
Please do not get conned and be out of pocket !
Also dresses arrived wet, but it’s not their fault !!
Neither is it mine, but offered a 10% Refund on £90 order SHOCKING

The dress was nothing like the photo advertised and when I asked for a refund they said it's a sale item and cannot be refunded when everything on there website is reduced

Ordered a size 14 and the dress they sent must be about a size 18. Its too big and I cant get a refund or exchange. What an absolute joke. £45 down the drain. I am fuming. The quality isn't anything like the picture.

DO NOT BUY FROM THIS COMPANY. I made the mistake and bought a dress from this company and the quality is awful and does not look like the dress on the website. The day it arrived I knew straight away that I would not be keeping it as it is AWFUL. I contacted them straightaway and they said because it was in the sale they will not be refunding me… guess what all the dresses are in the sale so this must be their tactic. I am looking for ways to recoup my money … ABSOLUTELY AWFUL. DO NOT BUY!

I’m just going to write exactly the same as other reviews I’ve now read on trustpilot! Unfortunately didn’t read reviews before ordering. Ordered 2 dresses on 14 jan received on 23rd. Extremely poor quality, threads hanging off & came from China which I didn’t know when odering. Please DO NOT order from this company. It will cost you to return.

Absolutely awful company! Dress arrived with a hole in and in the same bags as items from SHEIN.
I asked to return the dress and was told I could only receive a 10% refund! I said no I wanted all my money back. I’ve had 7 emails promising a refund in days, you guessed it no refund had appeared.
The shop has taken down their instagram page due to poor comments and they block the commenters from filling their new page! Awful shop, they have no intention of refunding me or anyone else. Don’t order from them

I ordered on 29 August 5 sets on an average amount 3000$. Today is 22.02 didn’t recieve neither my order, or a refund. So One star it’s a lot for this scam.

Awful company. Wished I read the reviews before I ordered. Took 2 weeks for the dress to arrive after being told it would be less than a week. The dress looks nothing like the website. Material quality is poor. I ordered for my wedding and would be embarrassed to wear that. I asked for a refund due to the poor quality to be told no refunds. I have been blocked on the Facebook page after leaving a bad review. The comments that they have written on Facebook couldn’t be further from the truth.

Ordered a dress its very cheaply made, nothing like the website. Material sizing and color all off. I waited weeks for cheap tat. Very disappointing

If I could give this company 0 stars I absolutely would. One of THE WORST fashion companies I have ever bought from. Gutted I didn’t read the reviews first. Their website is filled with misleading information. Items look nothing like pictured, your items will take over 2 weeks to come vs the 5-6 days they promise or express shipping they claim to have and you will find out that your items are coming from China only once you order. Don’t bother asking to return items or asking for a refund because they will never refund you and will come up with every excuse in the book to not return your money. Better off speaking to your bank.

Order a dress that still hasn’t arrived the website states 3-5 working days! I email the company prior to ordering to ask if they are based in the UK they said yes!
I ordered & I received my tracking information to then be notified my dress is coming from china!
Emailed them complaining and they replied stating it be here asap!
Still isn’t here have reported the company as fraud! And false advertisement.

Still speechless over my weeding dress!!! It was everything I dreamed of and more!!! I love it was completely personalized, full of style and unique!! I’d choose them again! Incredible service and such talented people