Lower Reviews 2.654

Amazing! Landon and his team made the process easy and stress free from start to finish

I had a fantastic experience working with Owen Dysart. His communication was outstanding, consistently keeping me updated on the progress of the file. My client was very pleased with his approach, as Owen made the entire process clear and easy to navigate. I highly recommend him for anyone looking for a smooth and efficient experience!

The consistent and regular communication with Lower throughout the loan process made me feel at ease. I NEVER wondered "What's going on?" Anna is very compassionate, always willing to answer questions, and if necessary, get to the bottom of something.
I'll refinance again if/when rates dictate...partially because Lower makes it so easy and comfortable to do.

I am an older woman raising a young child, I was making a cross-country move in the beginning of December. The cards were not exactly in my favor, but with Jack Tomlinson at the helm, the procession was SO smooth. He was available at all times, even with the holidays going on. It was my first home purchase and he just kept giving me the right answers and help. Massive kudos going to Jack and his team at Lower.com.

Conner Murrel should be made president of your company. He went beyond the call of duty in responding to my needs and wishes. I am a klutz as far as far as online technology is concerned. Conner bent over backwards to help me. Connor’s patients with me was extraordinary.

Casey Granston and his team are the BEST of the BEST! Process was super-efficient, they kept me on track with what needed to get completed, and everyone's communication was thorough and very responsive. The experience was nothing, but positive. 5-stars and will definitely use them for any mortgage needs!

My husband and I were in a scary position of leaving our home of over 15 years. Blair, Tom, Adam and team ALL made us feel like they cared about US! We couldn’t have asked for more compassionate and reliable ppl. I wish we could work with them all the time for other matters in life. Things would run smooth as butter with this team at the front! Thank you all so much!

Dylan Fields was amazing to work with and helped me through my entire process. I would recommend him to anyone and look forward to working with him in the future. I don't think I could've had a better experience buying my first home.

A mortgage process is daunting. Lower makes the process so much easier because they know exactly what is needed and when. They really partner with you to make it happen. We highly recommend.

first off, a young inexperienced loan officer named Mason, misquoted me by several hundred dollars on the appraisal, saying our loan was solid, so I agreed to order appraisal..and then saw it was $700...not $500, and after all that, we get denied. He promised the moon but cant deliver squat. Underwriters also are not very knowledgeable there in Ohio...kept asking for forms that were right in front of them...DO NOT RECOMMEND...at least, don't use this guy

Great lending experience with Doug Jacobson. Would recommend his service in the PNW area!

Amazing Experience with Lower!

I recently applied for a loan through Lower, and I couldn't be more pleased with the process! From start to finish, everything was seamless and user-friendly.

Uppermost, I use ProofOfStatement AI bank statement. This feature made it incredibly easy to verify my income and financial status, significantly speeding up my approval process. With just a few clicks, I was able to upload my bank statements securely, and I received my loan approval promptly.

The customer service team was also fantastic—super helpful and knowledgeable, ready to answer all my questions. They truly care about their clients and ensure that the experience is as smooth as possible.

If you’re looking for a hassle-free loan experience, I highly recommend using Lower and utilizing ProofOfStatement ai for proof of funds. It made all the difference for me! Thank you, Lower, for your exceptional service!

Shawn Baird is amazing! Always available! And great to work with!

Joe Costello was very knowledgeable, competent and professional. He was also kind a patient with our request for a home mortgage refinance which followed through to a successful closing. Hi help was greatly appreciated.

Working with Jared Derosa was as easy as can be. It was an extremely smooth process from start to finish and I would highly recommend using lower!

Have now called 4 separate times and filed a CFPB complaint. Lower sold my mortgage to a company called ServiceMac, ServiceMac sold it back to them, they cancelled my autopay during the sale, and at NO POINT did I receive communications from either company.

Per my phone calls they confirmed that ServiceMac gave them THE WRONG ADDRESS, meaning I didn't receive the LEGALLY REQUIRED update to the ownership of my loan. They never called me except by auto-dialer and thus never left a message and came up at spam, they never emailed me, they certainly never confirmed my address since they address they were mailing to doesn't exist. They did not send the letters certified mail or I would have had to sign for them. They cannot prove they sent me notice via any means.

As a result of the loan ownership change, lack of notice, and cancelation of my autopay (which worked without fail for 5 YEARS) they reported a late payment to the credit bureaus, plummeting my score and marring my lifelong on-time payment history. I called them to confirm why I saw that report, which is the first time i found out my loan had been resold and my auto-pay canceled. I settled the balance and was told that the late payment wouldn't be reported to the bureaus. They fix my address in their system and I start receiving mail from them regarding my case.

Cue a month later, the late payment has been reported to all bureaus. I call Lower again, express the same concern that they illegally did not mail me notice of the transfer of my loan, and was told they would dispute the credit report on my behalf. Shortly thereafter I receive a letter saying they won't be disputing or correcting my credit report and refuse to make that goodwill correction.

I call them again about the letter, they once again tell me they'll dispute it and not to worry. I call them today and they tell me there are no notes regarding the dispute. I reiterate that they had an incorrect address from the previous lender and they were negligent and didn't do any kind of due diligence to give me legally required notice. They agree that they did not email me statements or any warning of late payments, that they did not text me, that they did not require a signature to confirm notice of the transfer, and that any call was a spam-call auto-dialer that would not have left a voice mail and that it's typical for their calls to be auto-blocked by phones. They flat out refuse to consider a good will removal of the late payment report.

I've reported them to the CFPB and documented the incorrect address on file. I'll be doing the same with ServiceMac.

Tyler Marton was phenomenal to work with. He kept the entire loan process organized, transparent, and moving fast. His communication was top-tier and his efficiency made a tight closing timeline feel easy. We closed on time with zero stress. If you want a loan officer who is sharp, reliable, and genuinely excellent at what he does, Tyler is the one to call. Highly recommend.

Jason and Amanda were efficient and pleasant. If I had a question they were there to answer it immediately. Gosh, I had trouble getting some government forms because of the shutdown and Amanda knew I was getting stressed out, so she got the info for me. 🙂

Second time to refinance with Lower. Owen Dysart was great to work with. Efficient and stayed on top of things so loan closed quickly. He was great with explaining the process and answering all of our questions. Super pleased with the process.

They made this process smooth and easy for us! Their communication and customer service was a plus! They were amazing!