ludlowthompson Reviews 1.043

We viewed a couple flats with Daniel Scott and he was very professional, went the extra mile to drive us to another flat he had in mind and was very knowledgeable when we had questions. Would highly recommend :)

Rosie

Just started looking for a flat to rent and did not have not had the same service as I have with Daniel. He sent me places within my price range and was very accommodating for viewings, really helpful and seemed to genuinely want to help

Myles Simon is a kind and helpful agent, often sending me great properties and quickly organising viewings. Always on time and a calm guy.

Excellent service from the Dock Streett team! I'm a partially sighted house buyer. I found over many months of house hunting that Beatrice, Seda, Connie and the Dock Street team were consistently friendly, professional and at the top of their game. They made viewing flats very accessible for me and I would highly recommend them to any blind or partially sighted house buyers/sellers. A joy to work with!

Great viewing with Daniel Scott. Very helpful, relaxed and polite.

Kirsty from Ludlow is brilliant, she got the valuation exactly right and found us multiple buyers within a week. And i loved the effort Ludlow put in with their marketing video. Absolutely stunning!

We bought apartment from this agency. Very good communication, no issues and they were always ready to help

Daniel was a huge help in my flat search.

I would definitley reccomend Daniel, and Ludlow Thompson to anyone looking for a flat in London after my experience today.

Thank you to Daniel, the rental agent, for the excellent service during our recent interaction. Daniel was not only courteous and knowledgeable but also went above and beyond to address all my queries, making the whole experience smooth and enjoyable.

He deserves the recognition for his dedication and professionalism.

Nicola was a fantastic estate agent. We wouldn’t have made the sale without her!

Great communication. Thank you Daniel Scott.

I purchased my flat via LT. Beth was great and very responsive and helpful.

Ashley was the letting agent I met at the property. He was very helpful and friendly in showing me around the property and giving me suggestions about how to redesign storage and other areas. It was a pleasure to meet him as he improved the experience by giving an outstanding customer service. I really recommend Ludlowthompson as a trustworthy Estate Agency.

Adam was very prompt and knowledgable about the property.
He knew the area and the amenities and access and had obviously done his homework. He knew the history of the property and it’s facilities so was well ready to answer any and all of our many questions. Any agent would be lucky to have him as a negotiator in my opinion!

Ashley is professional and very good with communication he is able to listen accordingly and anything needed he is able to go out his way and go above and beyond

Kirsty Rowley and Hannah Bick are fab, they are two of the nicest, most professional, most plain speaking estate agents I have ever met or used. We received a fantastic service from them.

Spent 7 years in a Ludlow property, and for six and a half they were actually quite good. Responsive to issues, unintrusive. I was blessed with a good landlord and I never missed or was late with a rent payment.

They seemed to get my rent wrong quite a lot though - no fewer than 5 times I was chased for shortfalls in rent that were demonstrably not correct, and despite apologising every time I pushed back, they’d chase again the next month. At one point, I was told I was about £160 in credit, but they managed to ignore emails about getting this back for that last six months and even till at stopped responding altogether. Then my landlord wanted to increase rent by 30% and Ludlow tried to evict me illegally without issuing a Section 21.

At this point, they would only communicate to organise viewings, and completely ignored my requests to return my deposit. They were also unresponsive to the DPS, who finally found in my favour six months later so I could get my deposit returned. Still waiting for my £160 though and Ludlow have stopped communicating, even to an official complaint. Have obviously saved all communications for the ombudsman, but it’s been a lot of work to get them to behave legally and very important you understand your rights before dealing with them.

Myles was great. Friendly and thorough! 😊

Ashley was timing and patient and tried to answer questions

Great service and easy communication! Special mention and shoutout to Matthew McCarthy who was knowledgable and super flexible with timings, making sure we would be able to lock in a viewing, and above all, was also just a lovely human. Appreciate your help!