John Shepherd Estate Agents Reviews 1.090

Suzanne has been exceptional for the duration of our tenancy, so helpful and made our tenancy so easy for us!

I have had a wonderful experience with John shepherd especially with Lara soar the actual manager , she helped me with my deposit. Also she is very polite, kind and professional.
Thank you Lara Soar

I had a great experience dealing with Melissa. She was very responsive, always replied quickly, and provided really helpful and detailed answers to my questions. She was also very attentive and made sure everything was clear. Thank you so much for your support, Melissa! Highly recommended.

I needed a rental property ASAP, Caitlin responded to my mail very quickly and organised everything from start to Finish. We managed to secure our rental property within 2 weeks all thanks to the hard work and commitment Catlin provided us. Would definitely recommend to any prospective Tenants or Landlords

Just moved into my new place and honestly had such a good experience!

A special mention has to go to Elisha, who was absolutely amazing throughout the whole process.
She kept me informed every step of the way, was always quick to respond, and explained everything so clearly. As a first time mover I was quite nervous but she made the whole experience feel easy and stress free.
She was so friendly, professional, and genuinely helpful - I couldn't have asked for better support.
Thank you again Elisha!

It was an absolute pleasure working with John Shepherd. Lara was incredibly helpful, kind, and supportive throughout the process. I’m very grateful and truly happy to be renting my property with such a professional team.

Suzanne is always so helpful and quick at resolving any issues and helping us!

Amazing agency with exceptional customer service. Would recommend this agency to everyone who wants a smooth move in process. Very helpful.

Sue was very professional, co-operative and helpful.
During our tenancy she was always helpful and considertate of our privacy. When the landlord decided to sell she helped keep the move out very smooth.

I had a viewing today with Alexander Shomari for a cute flat in Birmingham. Alex was friendly and told me everything about the property, which was great! Hopefully I hear back from the team soon. :)

Very professional service, we were always confident that we complied with statutory requirements, and tenants were carefully selected and managed. Generally necessary repairs etc were organised quickly and effectively. Regular property inspections gave us confidence in the tenants and their management. Our main contact was Sue Birch

Kelvin Zakeyo has been our estate agent, been friendly and very helpful in securing our house for the year as students.

AVOID AT ALL COSTS!!! horrific company

Viewed a rental and when viewing was told ‘current tenant only moved out today. All repairs will be done before you move in’.

Constantly emailed before moving in and was told repairs were being done. Nothing was done and the house we were supposed to move into was disgustingly filthy and totally trashed.

Kitchen sink totally cracked - couldn’t use it at all. Took 4 months to repair.

Kitchen cupboard hanging off the wall, was told ‘it’s livable so landlord won’t fix it!’. I’m not exaggerating when I say it was being help on by 1 screw!!!!!! Took it off myself and 6 months later still isn’t fixed.

Leak in bathroom with black mold growing under Lino, that got so bad it came through. 6 months later leak is still leaking and I have paid personally for new Lino twice to try and keep the space safe for my baby.

Was left with no hot water for 5 days in winter. I HAVE A BABY WHO WASNT EVEN 1 AT THE TIME.

Shower has been broken since move in day. In has now totally stopped working and landlord refuses to pay the expense of repair. I have now not had access to running water in a shower for 3 weeks. I was promised by John S that if repairs weren’t done by a certain timeframe they would fix it themselves. 2 weeks later, still no repairs.

Landlord is awful, but company policies are just as bad. Today I asked ‘if the landlord refuses to fix the shower, does that mean I just won’t ever have a working shower in the proper’. Their reply?! ‘Yes, as our hands are tied’ WHAT A JOKE.

Please don’t even consider renting from them!!!!! I am living in hell!!!

Made contact with Lara Soars who responded immediately with correspondence requests. She also helped to complete a check in for new tenants seamlessly which was great.

The block management company of my flat took six weeks to repair the damaged roof. This delay resulted in significant damage to my flat. Unfortunately block management was difficult to communicate with regarding remedial repairs, so John Shepherd assigned Christina Williams to assist.
She attended a meeting at the flat with the block management representative, put together a claim for their insurers and obtained two quotes for the works to be completed. Block Management’s insurers agreed to pay the claim in full and work begins this Wednesday.
Thank you Christina, you are a star!

Happy with the service provided.

I can’t never ask anyone to have anything to do with these guys. All they are interested in is to get the money out of you, customer service is shit.

Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property. They charged 670£ from our Deposits saying for cleaning and redecorating. That's a huge amount.

What made the situation worse were clear inconsistencies in the evidence provided. We were given different versions of invoices showing conflicting amounts for the same work, with identical dates and descriptions. This raised serious concerns about the credibility and transparency of the claims being made.

The checkout report also relied heavily on close-up photographs that seemed to exaggerate minor and expected wear from normal living. Despite raising these points, we felt our concerns were not properly addressed, and we were forced to go through a formal dispute process to challenge the deductions.

Although some charges were eventually reduced, a substantial amount was still taken from our deposit. Overall, the process felt unfair, one-sided, and lacking in transparency.

We would strongly advise future tenants to carefully document everything at both check-in and check-out, including taking clear, dated photographs, and to be prepared for a potential dispute at the end of the tenancy.

Our experience at the end of our tenancy was extremely frustrating and disappointing. We were faced with significant proposed deductions from our deposit for cleaning and full redecoration, even though the original check-in report clearly documented existing marks, chips, and general wear and tear throughout the property.

What made the situation worse were clear inconsistencies in the evidence provided. We were given different versions of invoices showing conflicting amounts for the same work, with identical dates and descriptions. This raised serious concerns about the credibility and transparency of the claims being made.

The checkout report also relied heavily on close-up photographs that seemed to exaggerate minor and expected wear from normal living. Despite raising these points, we felt our concerns were not properly addressed, and we were forced to go through a formal dispute process to challenge the deductions.

Although some charges were eventually reduced, a substantial amount was still taken from our deposit. Overall, the process felt unfair, one-sided, and lacking in transparency.

We would strongly advise future tenants to carefully document everything at both check-in and check-out, including taking clear, dated photographs, and to be prepared for a potential dispute at the end of the tenancy.

We had a very disappointing experience with John Shepherd Lettings at the end of our tenancy. Significant deductions were proposed from our deposit for cleaning and full redecoration, despite the check-in report already recording marks, chips, and general wear in multiple areas.

During the process, we noticed inconsistencies in the evidence provided. For example, different versions of invoices were shared with varying amounts (£675 vs £795 for decoration, and £250 vs £270 for cleaning) with the same dates and descriptions. This raised serious concerns about the transparency and reliability of the claims being made.

The checkout report also relied heavily on close-up images, which exaggerated minor marks that are expected from normal use over a tenancy. Despite raising these concerns, we had to proceed through the Tenancy Deposit Scheme dispute process to resolve the matter.

While the adjudicator did reduce some of the charges, a substantial amount was still deducted. The overall experience felt heavily weighted against tenants and lacked fairness and transparency.

Would strongly advise future tenants to document everything in detail (especially with dated photos) and be prepared for disputes at the end of tenancy.