ludlowthompson Reviews 1.043

Dealt with Myles, super helpful in communication for a house to rent in Walworth!

Yet again, Stephen, the manager at your Lordship Lane Branch has found me fantastic tenants at an amazing rent and with a minimal void period. Can't say thank you enough to him and his team, especially Reese who did the visit!

The team at Ludlow were extremely helpful. Beth was very responsive, clear in her communication and helpful with all our queries, particularly as first time buyers. She guided us through the process and gave us advice that we couldn't find elsewhere. The whole team worked hard to accommodate our schedule (which at times was pretty tricky) and made sure we were happy at every stage of the buying process. When things got pressured by the market, Mark was excellent in moving things along and keeping us informed. I wish that the buying process in the UK was more efficient but Ludlow Thompson are doing their best to make the process as smooth as they can.

Disappointing services from property management section. As a landlord, it is exhausting to not have timely responses! Their staff resign with no handover so complete lack of continuity! Sam Woodward, needs to up his game or hand over to a more interactive colleague!
Maintenance charge more than other companies but do poor work! I have had to seek alternative workmen to complete their poor job
I tried emergency line no response. Only to be informed by Lee ' sorry I didn't have the phone in me'
Terrible terrible service! Avoid

Daniel was super responsive (by email too, which is often a weak point of letting agents!), and kept me up to date throughout. He seemed knowledgable about the rental property I was viewing - again, surprisingly rare. (No paperwork has been signed yet so I can't speak to the admin.)

Daniel Scott was extremely friendly and helpful, arranging a fantastic viewing and providing helpful and constant communication during the lettings process. The video tour in particular was very detailed and resourceful

Daniel was extremely professional and helpful during the process. He went out of his way to respond to messages over the bank holiday weekend.

Daniel from Ludlow was very responsive and made sure to answer all my questions. What he didn’t know he followed up on and let me know as soon as he had the information. He did everything he said he was going to do without fail which was so welcome. I’d highly recommend him if you are looking for a reliable letting manager.

Good and fast communication with Ludlow Thompson during our rental property search. Daniel was great with showing us around the viewings and answered all of the questions we had.

Daniel is great in supporting us. He has been very professional and provided very helpful tips in securing a place as a tenant.

Daniel was extremely quick at answering all of my emails, even from the first viewing request and ensured I got a viewing quickly and smoothly to increase my chances of getting the property.

Daniel was great and very thorough in showing us the property. Very quick to respond to any emails and answered all our questions.

Stephen used his initiative, went the extra mile in a polite, conscientious manner when assisting me with my queries. He’s made my experience feel seamlessly easy and put my mind to ease on the process.

Excellent experience. Tonaya was helpful and assisted me every step of the way. She was always available to answer any questions I might have.

I moved into a Ludlow Thompson managed property. On the day of move it they had arranged cleaning services which finished at 9PM, which should have been completed before move in. There was no hot water on move in at the property and they refused to help through their 24/7 service. Extremely disappointing and am extremely negative customer experience.

We visited a flat around Blackwall. Our agent, Ashley, was very helpful. The property comes with shared facilities and he went out of his way to show us all we wanted to see and answer our questions.

Ashley was very polite and clear, extremely helpful!

Tonaya has been extremely helpful from start to finish with helping us get into our new flat. She has been there to help us answer all of our questions and helped us through the referencing all the way up to signing the contract and getting the keys to our new flat.

Had a great viewing with Matthew McCarthy today, happy to recommend them!

Absolutely brilliant. Shimon is really great and helpful. Thank you for everything!