Lunn's Jewellers Reviews 387

We dealt with Fraser in the Queens arcade shop, he was very helpful and responsive and helped take a lot of the stress out of the decision. Would highly recommend!

Great staff, good stock and good experience while shopping for watches and jewelry.

Lovely friendly lad sold the watch. He was a pleasure to deal with.

Excellent service

Service and experience was great...as was their patience

My wife and I have had the pleasure of dealing with Paul at Lunns Jewellers for a number of years now. All I can say is that he is more than a professional, he developed a relationship with his clients that is reciprocal, a real pleasure to deal with

The staff and shop was amazing

Highly recommend, really impressed with the service and how fast I had my watch sent to me, will definitely be making another purchase from Lunn’s jewellers in the near future

Robert was very helpful with everything. Can’t recommend him highly enough. First class service. Thanks again.

We had such a wonderful experience at Lunn’s Jewellers while choosing our engagement ring, and a huge part of that was thanks to Martine. From the moment we arrived, she was incredibly welcoming, patient, and knowledgeable.

Martine took the time to really understand what we were looking for and guided us through the different options without ever making us feel rushed or pressured. She explained everything clearly and helped us compare styles and settings until we found the perfect ring. Her attention to detail and genuine enthusiasm made the whole experience feel really special.

Choosing an engagement ring can feel overwhelming, but Martine made it enjoyable and memorable for us. We’re absolutely delighted with the ring and so grateful for her help and expertise. Thank you, Martine, for making such an important moment in our lives so special. We would highly recommend Lunn’s Jewellers to anyone looking for exceptional service and beautiful jewellery.

Adam & Rachel

Very please with my purchase and service from this amazing Jeweller

Great watch at a great price with great service. What's not to love 👍 would give 10 stars if i could.

Excellent Service .
Made welcome .
Staff attentive.
Made it personal & listened .

​The entire purchasing journey was of the highest concierge-level experience. From start to finish, the team demonstrated a level of professionalism and expertise that is rare to find.
​The customer service was truly superlative; every enquiry was met with a prompt, insightful response, and the staff were an absolute delight to deal with. Their approach is the perfect blend of warmth and clinical professionalism, ensuring that the buyer feels both valued and well-informed.
​It has been a privilege to shop here. Given the exceptional quality of service and the seamless nature of the transaction, I shall certainly be returning for many future purchases.

Delighted with our purchases always feel looked after and cared for

Really good customer service Emma even called to check the wrist size so that the watch was fitting correctly and wrote very kind emails to me. The parcel arrived quickly and was beautifully gift wrapped for my son’s 21st Birthday. Thank you Emma

I had an exceptional experience at Lunn’s Victoria Square when choosing an engagement ring. From the moment we walked in Martine made the whole process feel relaxed, special and completely stress-free. Her knowledge and attention to detail was outstanding and the level of care she put into helping us find the perfect ring was next to none.
I couldn’t recommend Lunn’s highly enough. They helped make a very important moment more memorable.

Bought and engagment ring of Jonny and was very helpful in getting the right ring and was the best man in the world for the help!

Dear Sir/Madam,

I am writing to express my sincere appreciation for the exceptional service my family and I recently received at Lunn’s Jewellers.

In particular, I would like to recognise Robert, who looked after us during the repair of my wife’s wedding and engagement rings. From start to finish, his professionalism, care, and attention to detail were outstanding.

What really stood out was the level of personal service he provided. Not only did he ensure the rings were handled and returned to us with great care, but he also went above and beyond by accompanying us out to the car to assist my mother-in-law when we were collecting them. This level of thoughtfulness and genuine customer care is rare and made a lasting impression on all of us.

The entire experience felt personal, attentive, and reassuring — exactly what you would hope for when dealing with jewellery of such sentimental value.

I felt it was important to share this feedback so that Robert receives the recognition he truly deserves. He is a real credit to your team and a fantastic representative of Lunn’s Jewellers.

Thank you again for such a positive experience.

Kind regards,
Tony Peoples