Luxottica Reviews 231

I am extremely disappointed with my recent experience at the Target Optical in Stoughton, MA. I had an appointment scheduled for February 15th at 10:00 am, booked over a year in advance. About three weeks prior, I received a confirmation email requiring me to verify or cancel the appointment. This is where the problems began.

Despite numerous attempts, I was unable to confirm my appointment. The online system showed the time slot as unavailable. I called the number provided in the email and on a follow-up postcard approximately 15 times over two weeks, but it consistently went straight to a full voicemail. I also checked the website multiple times for a solution, but to no avail. Unfortunately, the Stoughton location is too far for me to visit in person.

On the day of my appointment, I arrived promptly at 10:00 am. The front desk staff informed me that I did not have an appointment, blaming me for the lack of confirmation. While the manager, Sherill Fortune, attempted to rectify the situation, a staff member overruled her and seated another patient. To add insult to injury, the doctor arrived 20 minutes late and proceeded to see a different patient first. After waiting an additional 30 minutes, I finally saw the doctor, who also blamed me for the confirmation issue. When I explained the difficulty I had reaching them due to the full voicemail and the unresponsive online system, the doctor claimed that the contact information they provided was incorrect. At that point, I had to explicitly ask the doctor to stop placing blame on me.

The entire experience was marked by exceptionally poor customer service. The only positive interaction I had was with the manager, Sherill Fortune, who genuinely tried to help. It is unacceptable that Target Optical provided incorrect contact information and then blamed the customer for being unable to confirm their appointment. I would strongly advise anyone considering Target Optical in Stoughton to proceed with extreme caution.

Horrible customer service,worthless warranty,Native Sunglasses with a lifetime limitied warranty wich covers defects in material,the nosepieces are falling apart,terrible material sppears to degrade from the oils on your skin,Luxottica thinks that qualified as use and therefore is not covered not the poor materisl that is used,terrible company,lousy customer service,they suck!!!

If you have any issues, customer service will not assist you. They sent generic emails that they claim will be answered within 5 days but never get back to you. I have asked for weeks to have my complaint escalated and they continue to ignore me or refer me to yet another ticketing website to "escalate" my issue.
I first got to Luxottica after having an issue with Target Optical. Luxottica owns them so I had to go through them for my complaint. It has now been 2 months and nothing has been resolved. This is a huge corporation and they can get away with not providing customer support.

What an awful experience shopping at persol-com-canada! First, I couldn’t log in to my account, which meant I had no way to track my purchases, returns, or anything else—something that should be basic for online shopping. Then, returns aren’t automatic, self-service, or immediate. Instead, you’re stuck waiting at least two days for someone to approve and process the return.

When I finally received a return label, there was no email or confirmation from customer service. I had to guess that “XYZ OPTICS” was related to Luxottica and somehow connected to Persol. It was incredibly confusing! and you are assuming I'm not shopping online for other stuff.

To make matters worse, the package was delivered by DHL from Italy, but the return label was for Canada Post and directed to Quebec. The whole process felt disorganized and unnecessarily complicated.

This was honestly one of the most awful customer experiences I’ve ever had. I’m already assuming that getting my money back will take forever, which only adds to my frustration. I’ll never buy from Persol again and will avoid anything related to this company in the future.

Unseriös. Weigern sich Rechnungen auszustellen.

Vorsicht !!!

Buongiorno. Sono Alessandro Pilia di Milano. Professionista da anni cliente di GrandVision che utilizza lenti a contatto per lavoro. ho ordinato 5 confezioni a gennaio, arrivo previsto 14 gennaio. non presente in casa per motivi di lavoro non mi sono mai più state riconsegnate. più grave: ho contatto 4 volte il loro Customer Service; a parole hanno detto che avrebbero contattato il "loro" corriere. morale: oggi è il 27 gennaio e dopo tutte le loro rassicurazioni non mi è ancora arrivato niente. poco fa ultima chiamata a a loro: CRM inesistente, non hanno il mininmo controllo delle spedizioni e dei loro corrieri. Questo è molto grave e mi sta procurando problemi di lavoro avendo da gg terminato le scorte di lenti a contatto. Tutti i passaggi e le loro inutili comunicazioni sono state registrate e monitorate da parte mia. Vi consiglio caldamente di non acquistare mai dal Gruppo Grandvision
PS. il commento è legato a Grand Vision Italiae di conseguenza alla sua casa madre LUXOTTICA che non gestisce CRM e rapporti con i Clienti

Occhiali ordinati più di un mese fa, non ancora arrivati

I got a pair of versace sunglasses. Detail on the side fell off so i contacted them as directed through versace. WHAT A JOKE. Added photos explained i only needed a little piece of gold plastic at the end of the arms. They said out of warranty £195!!! NOW, the glassea are £130 to buy outright as they are older. But for a little gold detail?
So i had a hunt around and found on their site a place to replacement parts. Hunted down the trim name myself and £8! On their own site! How a company who knew exactly the pieced i needed through the photos could darw ask for £195 is beyond me. Joke of a company. Hated giving the £8 after it but the sunglasses couldn't be worn without it as the arma sat too wide. MY ADVICE IS TO AVOID SPEAKING TO THE. FIND IT YOURSELF. Also the customer service via email is shocking. I asked them about all of this and no reply. This is not a high end brand. Its greed. If i could give 0 stars i would.

Believe the poor reviews! They are 100% true. I bought a pair of designer prescription glasses by Michael Kors. The nose piece broke from normal wear and poor design. They refuse to do anything at all. The glasses are less than 6 months old. Their customer service is a joke. I definitely do not recommend this company at all both for quality of product and lack of customer service. You're better off buying for Walmart!

Three times now luxoticca refuses to honor their warranty. Most recent was a VERY expensive custom pair of oakley batwolf shades. They claim it was accidental damage which is not covered, same as the last time and the time before that. I'll admit the Costa pair was definitely accidental damage but this last time was not. The hinge on the dogear just simply broke, I assume due to their Chinese made garbage plastic frames. Luxoticca has lost a lifetime customer. I've spent over $3000 in the last 8 or 9 years buying oakley, costa, Ray bans ect. I wont buy another item that's backed by such a trash corporate greed conglomerate again. I recommend Gatorz for your next sunglasses purchase. 100% american made, billet aluminum frame, lifetime warranty and an array of ballistic rated polarized lens options to choose from. I'm disappointed in you oakley. You use to be a great brand.

Just found out this company had a data breach in 2001 and it included my details, they are now on the dark web.
No notification from these, they just kept it quite.

Bonjour.oblige de mettre 1 étoile dommage zéro ça n’existe pas. Honteux, j’ai 7 paires de persol et 6 sont cassées donc fiabilité de la marque nulle.Mes 2 dernières paires achetées des Perol pliables, la dernière paire des Steeve mcqueen en 54 écaille verre bleus polarisés.
Elles ont cassé toutes les 2 au même endroit.
Pensant que Luxottica serait sérieux tenant à mes Steeve mcqueen je fais appel pour la première fois à ce service qui est complètement nul, ils ne lisent rien, ne tiennent pas compte du client et de sa fidélité.
J’ai la chance d’avoir une nièce influenceuse sur Paris 3720000 abonnés elle va pouvoir exposer votre service et la qualité de vos lunettes.
Bonne chance

Katastrophale und unseriöse Versuche der Rückerstattung! „Bitte geben sie uns ihren Namen und die Bankdaten . Beenden sie den Fall bei Paypal , vorher können wir ihnen nichts zurückzahlen“ - obwohl es per Paypal bezahlt wurde .
Das zieht sich seit 4 Wochen .
Rückerstattung steht immer noch aus und der Fall liegt bei Paypal . Diese group sollte verboten werden ! KEINE Empfehlung und nicht mal einen Stern wert ! Finger weg

Ho comperato tre mesi fa una montatura Oliver Peoples identica - stesso modello - a quella di 5/6 anni fa. La differenza tra la vecchia montatura e la nuova è abissale nel senso che i prezzi sono aumentati e la qualità è peggiorata moltissimo visto che dopo tre mesi praticamente le stanghette si sono allargate e l'occhiale non sta più su come dovrebbe. Il problema è che Luxottica ha praticamente il monopolio delle montature, ma per la prossima è sicuro che cercherò altre ditte.

If I could go less than 1 star I would. This is a horrible place to work for. Trust me you will not get a formal orientation. Your supervisor can't help you and if you don't catch on you get written up and down graded for your performance.

Leider geht nicht 0 Sterne!

Bei einer quasi neuen Oakley Brille ist der Bügel gebrochen. War ein Geschenk, also keine Rechnung.
Anmeldung zum Ersatzteile - Shop ging nicht. Interner Fehler: dauerte 2 Monate und unzählige E-Mails bis das dann funktioniert hat.
Ach ja - Antwortdauer mindestens 2 Tage.

Bügel bestellt: falsche bekommen
Neue Bügel bestellt: bei der Installation (laut Kundenservice ganz einfach) gingen die Bügel kaputt
Neue Bügel und zum Vertragsoptiker: selbes

Wieder Email: „Muss intern geklärt werden“. Nach einer Woche Nachfrage: Bügel zurückschicken.

Unfassbar: nie wieder etwas aus der Luxottica Gruppe

Seit 3 Wochen liegt meine defekte Meta Brille dort und eine Fachabteilung muss das OK zum Garantieaustausch geben. Letztens hat es 4 Wochen gedauert. Was machen die da ? Arbeitet dort jemand ? Bauen die Raketen nebenbei ? Das geht gar nicht, zwischenzeitlich keine Kommunikation nichts. So ein Saftladen.

Un anno fa ho comprato degli occhiali da una catena di occhiali che indicava le lenti Egida Blu Uv come completamente schermanti per la luce blu e adattissimi a chi lavorava al Pc 8/10 ore al giorno come me. Quando chiesi perchè erano così chiare le lenti e non "giallognole" come le mie precedenti, mi hanno detto che era perchè le mie erano "old style". Tutte queste conversazioni sono avvenute ovviamente a voce e nessuna email scritta... Appena tornata a casa con gli occhiali nuovi, ho notato subito la grossa differenza anche mettendo l'impostazione per la luce blu sul monitor; da li mal di testa notevoli fino a che gli occhi si sono abituati. Ora a distanza di un anno si è rotta la montatura (montatura spergiurata come ultimo modello e a distanza di 14 mesi irritrovabile se non 1 unico elemento in magazzino di una catena famosa e nazionale, perchè fuori produzione) e scopro andando da altri ottici che queste lenti non erano completamente anti luce blu ma più che altro UV: ritrovando nello scontrino l'esatto modello della lente, cerco sul web ed esce questo nel sito ufficiale ovvero che queste lenti "filtrano almeno il 20% della luce blu-viola". Peccato che quelli di prima filtravano una percentuale notevolmente maggiore! Inutile dire che non li ho fatti riparare e non spenderò altri 100/110 € in una montatura, quanto più per le lenti che non erano quello che mi dicevano. Morale: totale delusione, devo comprare occhiali nuovi e mi farò dire prima il modello esatto della lente prima di comprarlo!

Le peggiori lenti mai provate. Scarsa durata, con formazione progressiva (naturale, non dipesa da me) di ombre e segni. Sarà per l'antiluceblu, non so. Comprate da Salmoiraghi.

I recently went through the entire warranty process as instructed by an Oakley store for a pair of sunglasses that were a gift. The store assured me that the glasses should be covered under warranty, even though I didn’t have the original receipt (since they were a present from when I worked on a superyacht). The issue was with the frame becoming brittle and breaking—a defect clearly visible when I showed the glasses in-store, although it was harder to capture in the photos I sent to customer support.

Despite the glasses being less than a year old and clearly defective, Luxottica denied my warranty claim. The most disappointing part was that they offered me a “discount” to buy a new pair, but when I checked online, the discounted price was actually more expensive than buying them from another retailer.

Considering how much these glasses likely cost to manufacture and how much they charge customers, I find it frustrating and unacceptable that they were unable to resolve my issue. Luxottica has taken over many big brands, and it feels like they’ve become more focused on profits than valuing their loyal customers.

I strongly urge others to support brands that aren’t part of this corporate machine. If enough people take a stand, maybe companies like Luxottica will start treating their customers with the respect they deserve.