Luxottica Reviews 231

Never delt with them directly so imagine my surprise today. You've been pwned!
You signed up for notifications when your account was pwned in a data breach and unfortunately, it's happened. Here's what's known about the breach:

Email found: xxxxxxxxxxxxxxxx.com
Breach: Luxottica
Date of breach: 16 Mar 2021
Number of accounts: 77,093,812
Compromised data: Dates of birth, Email addresses, Genders, Names, Phone numbers, Physical addresses
Description: In March 2021, the world's largest eyewear company Luxoticca suffered a data breach via one of their partners that exposed the personal information of more than 70M people. The data was subsequently sold via a popular hacking forum in late 2022 and included email and physical addresses, names, genders, dates of birth and phone numbers. In a statement from Luxottica, they advised they were aware of the incident and are currently "considering other notification obligations".

Suite à mon affaire avec Persol (cf Persol et Luxottica)
Un responsable de la marque m’a demandé par téléphone de lui envoyer les photos des verres abîmées dans leur entrepôt avant et après transit.
Chose faite ce jour.
Les conseillers me répondent maintenant que mon dossier et clôt et qu’aucune assistante sera donné à min dossier.
Je mets donc mon assurance et la protection juridique en action.
FUYEZ CETTE MARQUE ET CELLES QU’ELLE DIRIGE

Ho contatto il servizio clienti per avere delle informazioni inerenti l’originalità di un paio di occhiali che avevo acquistato e sono stati molto cordiali e gentili ad aiutarmi.

Meine ziemlich teure Ray Ban Sonnenbrille hatte in der Garantiezeit eine Schraube verloren. Deswegen ist ein Glas rausgefallen und ist verkratzt. Innerhalb der Garantiezeit habe ich eine Serviceanfrage gemacht und nach längerem hin und her (erst hätte ich eine wesentlich billigere Brille als Ersatz auswählen sollen) hätte ich die Brille einschicken sollen. Aus diversen Gründen (unter anderem Corona) konnte ich die Brille nicht abschicken und die Anfrage wurde automatisch ohne jegliche Vorwarnung geschlossen. Auf meine Frage, was ich jetzt tun soll, hieß es, ich soll einfach eine neue Anfrage machen und die Brille kann dann zur Reparatur eingeschickt werden. Soweit sogut. Dann habe ich eine neue Anfrage gemacht und jetzt heißt es, die Anfrage ist nicht mehr in der Garantiezeit gemacht worden, deswegen wird mit der Brille nichts mehr gemacht. Auf mehrere Hinweise darauf, dass es sich um die alte Anfrage aus der Garantiezeit handelt und dass die Anfrage geschlossen wurde, ohne Reparatur und dass ich "einfach eine neue Anfrage" senden soll, wurde mit einem " ich bedauere sehr.." reagiert. Nach längerem hin und her wurde mir ein Link zugeschickt mit der Bitte ein Ersatzprodukt auszuwählen. Auf der Seite gab es aber keine Produkte sondern nur die "Reparatur anfragen" Seite. Auf meine Frage, was ich da bitte auswählen soll, hieß es, ich soll eine neue Anfrage senden. Der Fall wurde unter Anderem gestern einfach geschlossen, weil ich angeblich nicht geantwortet hätte (die Antwort an die ServiceDE Email konnte mehrmals nicht zugestellt werden und ich habe nach dem ersten Versuch gleich die allgemeine Service Mail mit Weiterleitung der vorherigen Mails angeschrieben.

Kurz nochmal: meine alte Anfrage wurde gefunden, es wird aber so getan als ob es sie nicht geben würde und die jetzige ist LEIDER nicht mehr in der Garantiezeit gestellt worden. Die Tatsache, dass es derselbe Defekt ist, der damals nicht repariert wurde, wird einfach ignoriert.
Bei dem Preis der Brille ist der Service Grottenschlecht. Von Luxottica habe ich anderes erwartet.

1. ANFRAGE 10170522
2.ANFRAGE, weil erste ohne Reparatur geschlossen wurde: 10364270

Customer Service Chat "Gabriella Z". Very rude. Had questions about an insurance claim, answered one of my questions with no clear explanation and proceeded to end the chat "Due to inactivity" - mind you, was 30 seconds after my last message and was in the process of asking my next question. Very unprofessional & rude. Don't be in customer care if you don't want to provide customer help. Will never use any products that revolve around Luxottica.

Mi e venuto la nausea sapendo che siete sempre in Russia.

Ich würde keine Sterne geben wenn dies möglich ist. Kundendienst und Rücksendung eine Unmöglichkeit, so was hab ich noch nicht erlebt. Rücksendungen muss man erstmal schaffen, eine Adresse oder ein Rücksende Etikett überhaupt zu bekommen, Kundendienst nicht erreichbar. Aber Inkasso Dienste los schicken geht natürlich problemlos. Also diese Firma ist unterste Schublade, absolut nicht zu empfehlen!!!!!

La migliore azienda del settore, mai riscontrato problemi coi loro prodotti

Ho visto casi di mobbing e stress correlato allucinanti nell'ambiente della gestione ordini. Il sistema è disumano, e poco in linea con le più banali regole di salute. Le povere persone che ricevono le chiamate sono trattate in modo freddo e distaccato. La professionalità non è presa in considerazione. Suggerirei di iniziare a mettere a norma lo stress correlato, e smetterei di mostrare opulenza e immagine, dato che i clienti sono trattati come pesi.

Ho comprato un occhiale da sole rayban dopo un mese ruggine nelle parti metalliche...
Dicono che l'ho messo al mare e la salsedine fa questo.
Mi sostituiscono le aste dopo un mese ruggine...Le vacanze però erano finite e mi trovavo in città...
Un materiale decente non dovrebbe ossidarsi né con una goccia di sudore,ne con una goccia di salsedine dopo uscito da fare un bagno al mare.
Quelli comprati alle bancarelle forse sono anche migliori.

Great company! This establishment also furnished eyewear discounts to employees.(2014)

Nonexistent customer service! Terrible scammers. You'll be wasting your time dealing with them.

Only giving one star bc "0" wasnt an option. I was told by the CS dept that my backpack zipper was still under warranty and could be fixed by them. I immediately sent it to them with the packing label only to find out 4 WEEKS LATER that they dont even repair clothing or backpacks. Why wouldnt someone know this before agreeing to send me a label? When I tried to reach out dozens of times, no-one knew what was going on or how to reach the right dept. I was so annoyed by the chat and having been disconnected several times by the same people and only being able to correspond by chat and email. They have HORRIBLE customer service and Oakley should be ashamed about this. I tried complaining to the store I purchased but they bought out Oakley. Very sad for the customers to know they cant have a good experience with their purchase or the lifetime warranty. I ended up replacing the zipper at a local shoe shop in less than 2 hours. What a nightmare! dont use this company! EVER

Horrible and people work for this company. Went into Target optical to try and return a eyeglass frame. Manager refused me because I asked him why did he waited on the other two people instead of me because I was next. So he refused to exchage or refund my money.

Non Esiste Perfezione ma qualità del Prodotto che nel corso degli anni si ha provato,

ZERO star.
Horrible customer service. Would not refund for defective Tiffany glasses even though Luxottica confirmed that they were under warranty.

My glasses fell off the sofa (50 cm high) and literally broke in two. I contacted customer service and provided all the requested documents, only to be told that the shop that sold me the glasses was not an official Chanel dealer and therefore Luxottica would not cover the warranty. I never thought that a luxury brand would make such cheap products and offer even cheaper customer service.

Absolutely terrible customer service. Chat is the only option for customer service, and the people on the other side of the chat are less than helpful. I received damaged replacement lenses, contacted customer service, and was sent out another replacement, that was the wrong set of lenses again! The second set just shipped and I was told to expect it to take 14 days. I've been dealing with this issue since August 8th and there is no end in sight. It's awful, awful customer service.

They knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your explanation of benefits from your insurance company against what you were asked to pay at the time of service. Demand Pearle Vision give you a breakdown of the bundled package pricing they charge you. Report Pearle vision to your insurance company if they will not assist you.

I was putting in an order for nose pads for my sunglasses. I put my credit card info in the website and hit the submit button. The site popped an error message and asked for me to re-enter the order.

I checked my credit card statment and the card was charged for the part. I called the credit company to confirm charges and they confirmed the card was charged and no way for me to stop the payment.

Contact company, wrote them about what happened along with attachment from my Credit Card Statment and asked that they look into it and send me my part.

The lady wrote back that I needed to re-enter the order and credit card info. I wrote back, along with proof of payment, and asked that they send me the part that I already paid for. I have not gotten a reply form the company so far.

This company is a rip off, I am glad I only paid $14 other wise I would be really upset. I would HIGHLY RECOMMEND that people do not place order with this company if they don't want to loose their money.

Also there is no phone number to contact them.