I recently visited a friend’s home and was impressed by his Luxus garden furniture. I thought that good things were worth copying so I ordered the teek table, 6 chairs & 2 San Francisco benches.... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I love the furniture but there have been significant problems. The chairs were badly damaged when I received them. I unwrapped them while delivery people were here but they wouldn’t take them back as... Toon meer
Bedrijf heeft geantwoord
Luxus were very communicative throughout the whole process. Delivery guys turned up when they said they would, quick and efficient in assembling the table, placed in the location I wanted and took al... Toon meer
Bedrijf heeft geantwoord
Ordered furniture on sale and had some delivery issues with a broken down courier. However the company turned what could have been an issue into a success. 2 guys drove to my place and assembled the f... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Luxus Home and Garden are Award Winning manufacturers and distributors of sustainable, high-quality Teak Garden Furniture. Whether looking for seating for your garden or replacing your tired outdoor dining set, you're guaranteed to find the perfect match at our online store.
Award-Winning Service...
Geschreven door het bedrijf
- Luxus Home and Garden are commited to good, responsive customer service.
- We have a longstanding commitment to treat all customers with respect, support and kindness.
Contactgegevens
71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, Verenigd Koninkrijk
- +44333 772 9013
- info@luxushomeandgarden.com
- luxushomeandgarden.com
Our Biggest Ever Sale!
4,7
Uitstekend
822 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Luxus Home and Garden UK
Hi Peter,
Thank you for leaving such a kind review.
We are delighted that you were happy with the service, and the quality of your furniture. We pride ourselves in these areas and its great to hear you are pleased.
If you ever need anything in the future, we are happy to help.
Kind Regards
Luxus Customer Care Team
Few issues but the customer servive…
Few issues but the customer servive quickly resolved the problems, ten stars all round
20 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Antony,
Thank you for your positive review.
We're sorry to hear you experienced a few issues with your order, but we're really pleased our customer service team was able to resolve everything quickly for you. We always aim to sort any problems as smoothly and efficiently as possible, so it's good to know this was the case here.
We really appreciate you taking the time to share your experience and for the positive feedback despite the initial issues. If you ever need anything, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Recommended!
From purchase to delivery the process was easy. Great value, high quality garden furniture. The delivery team were on time, polite and tidy and positioned the new furniture while removing the packaging and an old table and chairs. Recommended.
9 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Ian,
Thank you for taking the time to leave us a review!
We are delighted you were happy with the service and your new furniture. Thank you for your recommendation, we are glad you are happy.
If you need anything in future, we are here to help.
Kind Regards
Luxus Customer Care Team
Efficient and prompt service
Answered an on line question regarding assembly promptly. Once ordered delivery was very prompt.
Very happy with quality of chairs.
8 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Hilary,
Thank you for taking the time to leave us a review!
We're glad to hear your question was answered quickly and that delivery was prompt once you placed your order. It's also great to know you're happy with the quality of the chairs.
We really appreciate your feedback, and if you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
Fabulous service from start to finish
Fabulous service from start to finish. Customer service Danielle is superb. The lads who delivered and set up were very kind and respectful.
8 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Helen,
Thank you for your kind review.
We're really pleased to hear you were happy with the service from start to finish and that the delivery and setup went smoothly. It's great to know everything was handled well and that you're satisfied with the experience.
We appreciate your feedback and, if you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
Excellent product and good customer…
Excellent product and good customer service. Took a while for the product to arrive as I live in the Channel Islands, but this was mainly due to the shipper not Luxus.
Would definitely recoomend
25 maart 2026
Antwoord van Luxus Home and Garden UK
Hi Alex,
Thank you for your positive review.
We're really pleased to hear you're happy with the furniture and the customer service. We also appreciate your understanding regarding the longer delivery time to the Channel Islands and we are glad you are happy.
Thanks again your recommendation, it means a lot. If you need anything in the future, we're always happy to help.
Kind Regards
Luxus Customer Care Team
Painless process from order to…
Painless process from order to delivery. Table and chairs are excellent quality and look fantastic.
12 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Stephen,
Thank you for your lovely review.
We're so glad to hear everything went smoothly from ordering through to delivery. It's great to know you're pleased with your table and chairs and that they're looking fantastic in your space.
We really appreciate you taking the time to share your feedback. If there's ever anything we can help with in the future, please do not hesitate to reach out.
Kind Regards
Luxus Customer Care Team
Table arrived when promised
Table arrived when promised. Good quality. Easy to put up. Looks good.
12 mei 2026
Antwoord van Luxus Home and Garden UK
Hi there,
Thank you for your positive review.
We're pleased to hear your table arrived as promised and that you were happy with the quality. It's great to know it looks just as you hoped!
We appreciate your feedback, and if you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
New garden furniture
Good organised company
With Good communication and good quality products 👌
13 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Jon,
Thank you for your review.
We're pleased to hear you were happy with our communication and the quality of our furniture. It's great to know everything went smoothly for you.
If you need anything in the future, please don't hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
The furniture and service was generally…
The furniture and service was generally great. We had an issue with the parasol and cushions colour not matching,
In the end we settled for a different colour for the cushions as none on offer matched any of the parasols.
However delivery was quick and my emails were responded to speedily.
7 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Miriam,
Thank you kindly for your positive review.
We are delighted you were happy with the service you received, however we sincerely apologise for the issues you encountered here. We have raised all of your comments internally, thank you for your patience and understanding.
If you need anything in future, please do not hesitate to reach out we are happy to help.
Kind Regards
Luxus Customer Care Team
Antwoord van Luxus Home and Garden UK
Hi Bill,
Thank you for taking the time to leave us such a positive review.
We’re delighted to hear that you were pleased with the delivery service and had an efficient experience. Your feedback is greatly appreciated.
If you need anything in the future, please don’t hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
Antwoord van Luxus Home and Garden UK
Hi Sarah,
Thank you for taking the time to share your experience.
We are delighted you are happy with your furniture and that the delivery was prompt. It is rewarding to know you are pleased with the service, thank you for your comments.
If you need anything in the future, please do not hesitate to reach out!
Kind Regards
Luxus Customer Care Team
Well made product
Prompt delivery, good communication with delivery team and very happy with quality of product,
7 mei 2026
Antwoord van Luxus Home and Garden UK
Hi there,
Thank you for your lovely review, we are delighted to hear about your experience.
We hope you continue to enjoy your new furniture! If you need anything else we are always here to help.
Kind Regards
Luxus Customer Care Team
Excellent - fully recommend!
Excellent delivery and unpacking service, and really lovely garden furniture that gets no end of compliments! Thank you 🌟
30 april 2026
Antwoord van Luxus Home and Garden UK
Hi there,
Thank you for your positive review!
We are delighted that you were happy with the service and that you love your new furniture, we greatly appreciate your feedback.
If you need anything in the future, we are always here to help!
Kind regards,
Luxus Customer Care Team
Lutyens bench
I ordered the Lutyens bench, it came promptly i was informed regularly about delivery details, and im super happy with it, excellent quality
1 mei 2026
Antwoord van Luxus Home and Garden UK
Hi there,
Thank you for taking the time to leave a review.
We're so pleased to hear you were happy with our service. Your feedback means a lot to the team and is greatly appreciated.
If we can help with anything in the future, please don't hesitate to get in touch.
Kind regards,
Luxus Customer Care Team
Not as good as we expected
We ordered a sofa set and when it arrived the sofa was not wrapped properly in the box (all the wrapping just laid on top) and as a result had incurred damage. The cushions were for another sofa set. We assume it had been returned by another customer or was a display item. We asked for a new sofa which was arranged quickly. However the delivery men arrived with a whole set of furniture to exchange. They were far from happy when we just wanted the sofa.
The new sofa wasn't in great condition either (scratches
and dents) and didn't have any feet protectors fitted like the chairs did, but we couldn't be bothered to go through the return process again.
Luxus innundate you with emails explaining how well their furniture is put together. Our experience does not support that. We wouldn't buy again from Luxus
15 april 2026
Antwoord van Luxus Home and Garden UK
Hi there,
Thank you for taking the time to share your feedback and for speaking with us earlier about your experience.
We sincerely apologise for the issues you encountered. It is very disappointing to hear that the exchanged bench arrived in poor condition and without the gliders, and we are sorry that we were unaware and unable to resolve this for you at the time.
We understand that you do not wish to proceed with a further exchange or accept our goodwill gesture of a new bench. As discussed, we have now arranged for the gliders to be sent to you as soon as possible, and we hope this helps to put things right.
Please be assured that your feedback has been taken seriously and we are currently reviewing this internally to prevent a similar situation in future.
Thank you for your patience and understanding, and once again, we apologise for the inconvenience caused.
If there is anything further we can assist you with, please do not hesitate to get in touch.
Kind Regards
Luxus Customer Care Team
Antwoord van Luxus Home and Garden UK
Hi Stewart,
Thank you for your review.
We're really pleased to hear you were happy with the service. It's great to know everything went smoothly and efficiently for you.
We appreciate your feedback and hope to help you again in the future.
Kind regards,
Luxus Customer Care Team
Excellent service right from ordering…
Excellent service right from ordering to delivery and very good quality furniture too!
5 mei 2026
Antwoord van Luxus Home and Garden UK
Hi Mrs. Jordan,
Thank you for your review.
We're really glad to hear you're happy with both the service and your furniture. It's great to know that your experience met your expectations.
If there's ever anything we can help with in the future, please don't hesitate to get in touch.
Kind regards,
Luxus Customer Care Team
Good quality teak furniture
We purchased four Oxford and two San Francisco chairs to go with an existing teak table. They are sturdy and look great. The chairs were well packaged and delivered promptly. We are very happy and would choose Luxus again.
28 april 2026
Antwoord van Luxus Home and Garden UK
Hi Sara,
Thank you for taking the time to leave us such a lovely review!
We are delighted you are happy with your chairs and the delivery service you received. We are glad to hear you would choose us again, if there is anything we can help you with in the future please do not hesitate to reach out. We are always available via phone/ email.
Kind regards,
Luxus Customer Care Team
Furniture is nice but delivery…
Furniture is nice but delivery experience and removal of old set was very poor.
This has now been promptly rectified by the company. Thank you.
14 april 2026
Antwoord van Luxus Home and Garden UK
Hi Sally,
Thank you for taking the time to share your experience.
We are glad to hear that you are pleased with your furniture and we want to apologise again for the experience you had with the removal of your old furniture. This is a very rare scenario and we apologise for the miscommunication here.
We are glad that the time could return promptly to complete this for you but we are very sorry for the inconvenience. We have relayed your feedback internally, and the charge for this service has been refunded for you as discussed.
If you ever need anything in the future, please do not hesitate to reach out. We are always happy to help.
Kind regards,
Luxus Customer Care Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.