LymphedemaProducts.com Reviews 

14.765
TrustScore 2 uit 5

1,8

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Ordered May 13th. No order received. Phone messages and emails not returned. Had to call credit card company to chargeback the amount on August 10, as no product or communication had been received.

Beoordeeld met 1 van de 5 sterren

Ordered December 2, 2020; today is December 28, 2020, still no sleeve, supposedly mailed the 15; December, tracking shows it isn’t moving.I contacted tgem 3 times no answer. I ordered from 3 other com... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I use Lymphedema Products to purchase my short stretch wraps. The delivery is quick, ordering easy but still upset that they entice with a possible large percentage off, but always deliver a tiny disc... Toon meer

Beoordeeld met 4 van de 5 sterren

The products I have ordered have been excellent, and the company is very responsive to messages. Items have arrived within a reasonable time frame (small company, not Amazon-fast, but that's OK).... Toon meer

Bedrijfsgegevens

  1. Fysiotherapiebenodigdheden leverancier
  2. Apotheek

Over LymphedemaProducts.com

Informatie afkomstig van verschillende externe bronnen

Lymphedema Products stands apart from other medical supply retailers because we are dedicated to lymphedema. Unlike other bandage resellers who carry products for a wide spectrum of medical conditions, we focus on supplying only those products appropriate for the safe and effective treatment of this unique condition. Our unparalleled expertise in the field makes us uniquely qualified to supply individuals benefiting from Complete Decongestive Therapy (CDT) for the treatment of lymphedema, as well as patients with other edema disorders responding to compression therapies, such as venous edema, lipedema, post surgical edema, and traumatic edema. Our customers value our unwavering commitment to their special needs and appreciate why we are the "Lymphedema Treatment Experts."

We understand that shopping with us for your lymphedema needs requires your trust in our company and our principles. We value that trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will address your concerns as quickly as possible.

We invite you to experience why so many customers have come to trust our commitment to lymphedema and have chosen us to be their preferred source for lymphedema treatment supplies.

Contactgegevens

1,8

Slecht

TrustScore 2 uit 5

15K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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1,8

Alle reviews

(14.765)

6 reviews in de afgelopen 12 maanden

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Beoordeeld met 1 van de 5 sterren

Never received product

Never received product. Lost in mail. Post office will not refund. Emailed company again. Have not received a reply. Very disappointed.
Recommendation came from a cancer center. Will tell them about my experience so they can remove your company from their list.

24 maart 2021
Beoordeeld met 1 van de 5 sterren

This company has great products and…

This company has great products and decent prices, but if you ever want a product on time you will not get it. When they say no rush shipping, THEY MEAN IT!!! You might wait weeks to get your things. So yes, pay out the wahzoo so you can actually get your products. They are in no hurry whatsoever to get anything to you on time. In the meantime, I have patients who are trying to get a good price and not lose their shorts on shipping, so we order the no rush shipping. Their legs continue to need products because of swelling, but who knew you needed to pay extortion prices for shipping!? If you need something on time, you should probably go with a different company. They use FedEx, and we all know that FedEx is in no hurry to do the right job. That’s why they fit in perfectly with this company.

18 maart 2021
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

The product is great

The product is great, but the on-line ordering was bad. I placed my order and nothing ever arrived. Two weeks later I called and the customer service rep who took care of me could see the order being placed, but could not see it ever being shipped. He took care of the problem and it finally arrived.

16 maart 2021
Beoordeeld met 1 van de 5 sterren

I placed an order on December 31

I placed an order on December 31, 2020 for a Bellisse Bra. I called January 19th to check on the order. I was told there was a delay from the manufacture in Germany but that the order would be shipped within a day. I was also told I would receive an email stating this and I would have the product by the end of the week. I did not receive an email at all, nor the product. I called again 2 or 3 week later. I was told it was not in stock and would be shipped around February 18th. I expressed that I should have been given some communication regarding the second delay. I was given a verbal apology and asked for patience because the company was going through some growing pains. I called today - March 15th - I was told that it was shipped today from the manufacturer. I asked where it was coming from; he told me in North Carolina (which is where I live). Hmmm, I had been told previously that the manufacturer was in Germany. He didn't have a direct answer for which was correct. I have left a message on the office manager's voice mail asking her to contact me. We shall see if I receive the call back or the product. During this time period, I have not received any email or other communication about the delay in the product being sent. This is very poor customer service.

15 maart 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Very poor communication & customer…

Very poor communication & customer service. Purchased a pair of compression hose from this company after a high recommendation from my PT. The payment of $110 cleared my account 02/10/21. I submitted an email 02/23/21 requesting a tracking number for my product. After no response, I called customer service 02/25/21 only to find the product had not shipped & wouldn't for several more days. This is my first experience requiring compression products. If you need compression garments as a result of cancer surgery go somewhere else. I do not recommend this company. Cannot wait to see how long it takes to receive my refund. BTW, when I called customer service I spoke with Jessica.

25 februari 2021
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Poor customer service

Poor customer service. I have left messages and tried to return or exchange product but can’t get anyone to have a conversation with me. Won’t recommend and will put what I have in dispute.

22 februari 2021
Beoordeeld met 5 van de 5 sterren

Endorsement of Lymphedema Products.

I have been buying lymphedema arm sleeves from Lymphedema Products for five years. Their service has always met or exceeded my expectations. I will continue to do business with them. That is the greatest endorsement that I can give.

15 februari 2021
Beoordeeld met 2 van de 5 sterren

Discount fraud and no response to email.

They sent an email saying there was a discount over and above the preferred customer discount. There was none. When I sent an email asking them to fix this, they did not reply. POOR customer service. I will be finding a new vendor for my medical supplies.

21 januari 2021
Logo LymphedemaProducts.com

Antwoord van LymphedemaProducts.com

Hi Estelle -

I am very sorry to hear you were disappointed in your most recent experience with us. I see that you were able to get the SOLARIS discount and the Free Shipping discount, but were not signed into your account at the time your order was placed, so your Preferred Customer Discount was not applied. I have gone ahead and issued a refund for your Preferred Customer Discount and emailed you the credit memo and confirmation.

I'd also like to apologize for the delay in getting back to you. Like many businesses, we have been very short staffed due to the pandemic but we are working hard to get back to everyone as quickly as possible. We understand that it has taken longer than usual for a response, but I assure you were are here to help.

Thank you for your patience and understanding. Please feel free to contact me directly if you need further assistance.

Liz Rivas
Head of Customer Relations
liz.rivas@lymphedemaproducts.com
866-445-9674 ext 110

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