Ordered May 13th. No order received. Phone messages and emails not returned. Had to call credit card company to chargeback the amount on August 10, as no product or communication had been received.
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Lees wat reviewers zeggen
Ordered December 2, 2020; today is December 28, 2020, still no sleeve, supposedly mailed the 15; December, tracking shows it isn’t moving.I contacted tgem 3 times no answer. I ordered from 3 other com... Toon meer
Bedrijf heeft geantwoord
I use Lymphedema Products to purchase my short stretch wraps. The delivery is quick, ordering easy but still upset that they entice with a possible large percentage off, but always deliver a tiny disc... Toon meer
The products I have ordered have been excellent, and the company is very responsive to messages. Items have arrived within a reasonable time frame (small company, not Amazon-fast, but that's OK).... Toon meer
Bedrijfsgegevens
Over LymphedemaProducts.com
Informatie afkomstig van verschillende externe bronnen
Lymphedema Products stands apart from other medical supply retailers because we are dedicated to lymphedema. Unlike other bandage resellers who carry products for a wide spectrum of medical conditions, we focus on supplying only those products appropriate for the safe and effective treatment of this unique condition. Our unparalleled expertise in the field makes us uniquely qualified to supply individuals benefiting from Complete Decongestive Therapy (CDT) for the treatment of lymphedema, as well as patients with other edema disorders responding to compression therapies, such as venous edema, lipedema, post surgical edema, and traumatic edema. Our customers value our unwavering commitment to their special needs and appreciate why we are the "Lymphedema Treatment Experts."
We understand that shopping with us for your lymphedema needs requires your trust in our company and our principles. We value that trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will address your concerns as quickly as possible.
We invite you to experience why so many customers have come to trust our commitment to lymphedema and have chosen us to be their preferred source for lymphedema treatment supplies.
We understand that shopping with us for your lymphedema needs requires your trust in our company and our principles. We value that trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will address your concerns as quickly as possible.
We invite you to experience why so many customers have come to trust our commitment to lymphedema and have chosen us to be their preferred source for lymphedema treatment supplies.
Contactgegevens
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Good product...shipping very slow
Good product...shipping very slow, you need to speed things up.
21 januari 2021
havent dealt with them long enough for…
havent dealt with them long enough for 5 stars but 4 stars is there shipping is quick and orders have been accurate
21 januari 2021
Antwoord van LymphedemaProducts.com
Hello Joyce -
I checked the order number associated with this review, and see that the order is from November 3, 2020. This is the most recent order on your account. Our records show it was delivered on Friday, November 6, 2020. I do not see that you placed an order on December 28th. If you have the order confirmation number, please forward it to me so that I can look into this. If you did not receive an order number, I don't believe that the order was finalized and may need to be re-entered. If you ordered with another vendor, you would need to follow up with them for information on your order.
I am very sorry for any inconvenience this may cause. Please feel free to reach out to me directly for assistance.
Liz Rivas
Head of Customer Relations
liz.rivas@lymphedemaproducts.com
866-445-9674 ext 110
Antwoord van LymphedemaProducts.com
Hello Tim -
I checked the order number associated with this review, and see that the order is for a Juzo Arm Sleeve. I reviewed all of the most recent orders on your account and don't see a chin strap ever being ordered. If you have the order confirmation number, please forward it to me so that I can look into this. If you ordered with another vendor, you would need to follow up with them for information on your order. I am very sorry for any inconvenience this may cause. Please feel free to reach out to me directly for assistance.
Liz Rivas
Head of Customer Relations
liz.rivas@lymphedemaproducts.com
866-445-9674 ext 110
good products and prices, responsive service
The products I have ordered have been excellent, and the company is very responsive to messages. Items have arrived within a reasonable time frame (small company, not Amazon-fast, but that's OK).
If they want reviews, however, they would do well to get their web certification updated, since my browser warns me that this website is not secure.
14 januari 2021
I was very pleasantly surprised at the…
I was very pleasantly surprised at the inexpensive cost and how quickly I received my order, even during the Christmas rush and shipping to Alaska!! I definitely will use this company again and do not hesitate to recommend it .
11 januari 2021
Review zonder uitnodiging
Was giving you a five but your security…
Was giving you a five but your security certificate is out of date on the site. This is an important thing to keep up to date.
29 december 2020
Don’t waste your time or money on this company
Ordered December 2, 2020; today is December 28, 2020, still no sleeve, supposedly mailed the 15; December, tracking shows it isn’t moving.I contacted tgem 3 times no answer. I ordered from 3 other companies the same day, received most products within 2-8 days. I would never order from this company again, when you need compression garments weeks will only worsen the condition.
29 december 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
Hi Marilynn -
Thank you for providing this information. I was able to find your most recent order and see that it was finally delivered on December 30th - package was left with an individual according to USPS tracking, I understand that this was an unusually long delivery time for an order, but unfortunately the delays in shipping are outside of our control. The pandemic and holidays created significant delays but we are hopeful that future orders will not take as long to deliver. Nevertheless, I'd like to apologize for any inconvenience this has caused. If you ever need assistance in the future, please feel free to contact me directly. I can be reached at 866-445-9674 ext 110 or liz@lymphedemaproducts.com.
Liz Rivas
Head of Customer Relations
I think the prices are very good and…
I think the prices are very good and the product choice is good, but I have had my products on order for one month and they haven’t even shipped. Given that as a Canadian customer I’m paying a premium for priority shipping that seems unreasonable even given the coronavirus restrictions and the season.
28 december 2020
Antwoord van LymphedemaProducts.com
Hi Manfred -
Thank you for reaching out. I understand you are still waiting for your recent order with us. We are a distributor for several different manufacturers and do not house all products in our warehouse for quality control purposes. That being said, our manufacturers do not ship to international customers directly. To minimize the number of packages shipping to you, all items must arrive at our warehouse first and we then ship the entire order to you. We are still waiting some of your items which are in transit with USPS. Please note, all carriers have advised that there will be delays during this time due to the COVID pandemic and the holidays. Once the tracking information is available, we will send that to you via email.
I'd like to apologize for any inconvenience this may cause. If you have any further questions or concerns, please contact me directly for assistance.
Liz Rivas
Head of Customer Relations
866-445-9674 ext 110
liz.rivas@lymphedemaproducts.com
Product good service bad
I think the product I ordered was fine. The customer service, shipping and returns process sucks. I ordered something that said next day shipping to use for a surgery. It didn’t ship for about a week and the. Didn’t make it in time for me to use. I asked customer service to help me figure out if it would arrive in time and they were very minimally helpful. They also don’t bother to speak to you very politely at all. The returns process is quite difficult. You have to jump through a few hoops and fit the bill for returns yourself. Overall I would not order from this company again.
25 december 2020
Products arrived and were utilized
Products arrived and were utilized - my therapist said they worked perfectly.
12 december 2020
I never received my product
I never received my product. They say it was delivered , yet I did not get it. I emailed to discuss my options. The response I got was "it was delivered". Yes, it says that, but I did not get it. So not only did I spend 100.00 for something I did not receive, I got 1 star customer service.
2 december 2020
Antwoord van LymphedemaProducts.com
Hi Jaime -
I am so sorry to hear this was your experience with us. This is not how we handle these situations. I do see that the tracking for your order says "ID Verified" - this typically means the UPS driver confirmed delivery to a person at the home. If that is not the case (as you've reported), we will need to set up a claim with the manufacturer to begin an investigation for a lost package. In the meantime, we can also work on sending a replacement order for you. We understand how important it is for you to have these products for your treatment and for them to be delivered in a timely manner. I will be working on getting this resolved for you as soon as possible.
Please contact me directly if you have any questions or concerns.
Liz Rivas
Head of Customer Relations
866-445-9674 ext 110
I gave up on Lymphedema Products
The product I ordered was taking a long time to receive it so I called for info. I was told the product is on back order and would not be received for another month. I complained about it and received as a consolidation a whopping 15% saving on my next order. I changed to order to another product which was available and it was sent special delivery next day....however it was the wrong compression on the garment. I went to Compression Guru, ordered to sleeve and received it in a short time without any problems. Not happy with Lymphedema Products and will provide not use them again.
28 november 2020
I have been working with this company…
I have been working with this company for a few years and my experiences have been positive all along. When there was a minor issue, they were very attentive in making corrections. The staff is VERY knowledgeable about their products.
27 november 2020
Review zonder uitnodiging
Shipping is really slow
Shipping is really slow and information is not available online.
24 november 2020
I paid for two day shipping and still…
I paid for two day shipping and still hadn't received my products after 2 weeks.
23 november 2020
Got What I Wanted
This is my fifth pair of stockings from this company. They're just what I need, and I am happy to have a place to buy them at a good price.
19 november 2020
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