Ordered May 13th. No order received. Phone messages and emails not returned. Had to call credit card company to chargeback the amount on August 10, as no product or communication had been received.
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Ordered December 2, 2020; today is December 28, 2020, still no sleeve, supposedly mailed the 15; December, tracking shows it isn’t moving.I contacted tgem 3 times no answer. I ordered from 3 other com... Toon meer
Bedrijf heeft geantwoord
I use Lymphedema Products to purchase my short stretch wraps. The delivery is quick, ordering easy but still upset that they entice with a possible large percentage off, but always deliver a tiny disc... Toon meer
The products I have ordered have been excellent, and the company is very responsive to messages. Items have arrived within a reasonable time frame (small company, not Amazon-fast, but that's OK).... Toon meer
Bedrijfsgegevens
Over LymphedemaProducts.com
Informatie afkomstig van verschillende externe bronnen
Lymphedema Products stands apart from other medical supply retailers because we are dedicated to lymphedema. Unlike other bandage resellers who carry products for a wide spectrum of medical conditions, we focus on supplying only those products appropriate for the safe and effective treatment of this unique condition. Our unparalleled expertise in the field makes us uniquely qualified to supply individuals benefiting from Complete Decongestive Therapy (CDT) for the treatment of lymphedema, as well as patients with other edema disorders responding to compression therapies, such as venous edema, lipedema, post surgical edema, and traumatic edema. Our customers value our unwavering commitment to their special needs and appreciate why we are the "Lymphedema Treatment Experts."
We understand that shopping with us for your lymphedema needs requires your trust in our company and our principles. We value that trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will address your concerns as quickly as possible.
We invite you to experience why so many customers have come to trust our commitment to lymphedema and have chosen us to be their preferred source for lymphedema treatment supplies.
We understand that shopping with us for your lymphedema needs requires your trust in our company and our principles. We value that trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know and we will address your concerns as quickly as possible.
We invite you to experience why so many customers have come to trust our commitment to lymphedema and have chosen us to be their preferred source for lymphedema treatment supplies.
Contactgegevens
1,8
Slecht
15K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The excess delay in delivering ordered…
The excess delay in delivering ordered product is always a problem. I shouldn't have to nag to get it. Covid-19 isn't the problem here. This was a problem before Covid and has merely been slightly exacerbated by the pandemic.
17 november 2020
Sub Standard Customer Service
Placed order Oct 13- on Oct 29 th contacted Customer service rep-- -no reply
Oct 30, contacted customer service support email --no reply
Nov 2 called the customer service # spoke to Jessica who explained that there was a delay in shipping due to Covid-19 pandemic,she made sure my order was shipped out that day ,I received the next day. Thank you Jessica for GREAT customer service
If I would have received a reply from your customer service dept to inform me that there was a shipping delay ,I might have give more stars.
Communication from your customer service dept was very poor ,other than Jessica. Your products are competitively priced and are of good quality
15 november 2020
I ordered liners for my reduction kits
I ordered liners for my reduction kits. They differed in length by 8 inches.
This was very unsatisfactory.
13 november 2020
Poor Customer Service, Price Gouging Company
The service I received was very poor, it took almost a month for me to receive my items, yet, they took the money from my credit card in 24 hours. Then when attempting to find out the delay, no one has the courtesy to respond to me. Additionally, they are extremely expensive, and I have found the same products on Amazon and the Jobst website for almost 50% cheaper. Don't waste your money with this company, it's not worth it!!!
27 oktober 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
Hi Carolyn -
Thank you for providing this information. I was able to see that your entire order has been delivered at this time. The delay you experienced is not a typically turnaround for shipments; however, more recently orders have been taking longer to deliver than usual. I am very sorry for the inconvenience this has caused. In an effort to ensure that all customers are aware of delays during this unprecedented time, we have pushed back the availability date on products and included a note on the order confirmation to inform customers of delays. I hope that all of your concerns have been addressed, but if there is anything else I can assist with, please contact me directly at 866-445-9674 ext 110. I would be more than happy to help in any way that I can.
We thank you for your patience and understanding.
Liz Rivas
Head of Customer Relations
If it were possible to leave zero stars…
If it were possible to leave zero stars I would have. I placed an order for 3 compression sleeves over a month ago and still have not received them. Their customer service says they started a ticket and my order is being processed but no reply from the company to date as to the status. They had no problem immediately withdrawing over $180 from my PayPal account but still no sleeves. The kicker was I was asked to review one of the products. I WILL SPEND MY MONEY ELSEWHERE FROM NOW ON. THIS COMPANY IS TERRIBLE.
21 oktober 2020
Review zonder uitnodiging
I placed an order almost 2 months ago…
I placed an order almost 2 months ago and I still haven't received the compression sleeve I ordered. I have tried to call countless time with no answer ever. I have left messages for a call back and no one has called me back yet. In the past I never had a problem but there surely is now.
I will order the compression sleeves else where because this has not been successful by any means.
13 oktober 2020
Antwoord van LymphedemaProducts.com
I want to apologize for any inconvenience you experienced in trying to reach us. We have been short staffed due to the current pandemic which has impacted processing times significantly. We are working very hard to get back to everyone as quickly as possible. I checked with the manufacturer, and while there is no tracking number available yet, your order is shipping today. I am very sorry for the delay. I've upgraded the shipping for your order, so it should arrive tomorrow. Once the tracking is available, that information will be sent to your email.
Thank you for your patience and understanding. We understand how important it is for your products to arrive in a timely manner. While an apology does not make up for quality of service, I'd like to offer one on behalf of our team. If further assistance is needed, please feel free to contact me directly at 866-445-9674 ext 110.
Liz Rivas
Head of Customer Relations
I ordered over a month ago
I ordered over a month ago. I have sent two emails and called and sat on hold for 30 minutes before giving up. Still no product or tracking or answer to my emails. I will not be ordering from this company again. I am in desperate need of my arm sleeve, my arm is swelling terribly because my old sleeve is worn out. I would NEVER have expected to be waiting a month later with no communication whatsoever! This product was not cheap and their total lack of customer service is unconscionable.
9 oktober 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
I am so sorry to hear that you were dissatisfied with your recent experience dealing with Lymphedema Products.
I want to apologize for the delay in getting back to you. We have been extremely short staffed during the pandemic and are working very hard to get back to every customer as soon as possible. We realize that with the overwhelming volume of calls and emails, we may not have been able to follow up in the most timely manner. While an apology does not make up for quality of service, I want to offer one on behalf of our team and reassure you that we are here to help.
I understand that you are still waiting to receive your Juzo items. I have checked with the manufacturer and your order is still in processing. I am not sure if you had a chance to review the notice on the website or your order confirmation explaining that there may be processing delays due to the current pandemic, but I wanted to follow up and make sure you knew your order will be on its way. We apologize for any inconvenience this may cause. Once the tracking is available, that information will be sent to your email from our automated system. We anticipate the order shipping no later than early next week.
I want to thank you for your patience and understanding during these difficult times. If you would like reach me by phone, my number here is 866-445-9674 ext 110.
Liz Rivas
Head of Customer Relations
2 weeks after placing our order we had…
2 weeks after placing our order we had heard nothing. I then emailed twice and had no response. After this I called and talked with an associate who put me on hold and when she was retuning to the call inadvertently hung up on me. I tried to call back and waited in the queue for 15minutes at which time I could wait no longer. It has now been 4 weeks and I have no idea when to expect my product.
7 oktober 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
I am so sorry to hear that this was your recent experience dealing with Lymphedema Products. We realize that with the overwhelming volume of calls and emails, we may not have been able to follow up in the most timely manner. While an apology does not make up for quality of service, I want to offer one on behalf of our team and reassure you that we are here to help.
I understand that you are still waiting to receive your Sigvaris items. I have checked with the manufacturer and your order is still in processing. I am not sure if you had a chance to review the notice on the website or your order confirmation explaining that there may be processing delays due to the current pandemic, but I wanted to follow up and make sure you knew your order will be on its way. We apologize for any inconvenience this may cause.
We understand it is important for you to have these products in a timely manner. If I can be of more assistance, please feel free to contact me directly - my number here is 866-445-9674 ext 110.
Liz Rivas
Head of Customer Relations
Ordered products over a month ago
Ordered products over a month ago. No products received. They have my funds. No communication from them after products were order except buy more products! Finally reached out to them by email after not being able to get them on the phone. Their answer? Sorry, you can cancel your order. I needed those products!
4 oktober 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
I am so sorry to hear that this was your recent experience dealing with Lymphedema Products. We realize that with the overwhelming volume of calls and emails, we may not have been able to follow up in the most timely manner. While an apology does not make up for quality of service, I want to offer one on behalf of our team and reassure you that we are here to help.
I understand that you are still waiting to receive your Sigvaris items. I have checked with the manufacturer and your order is still in processing. I am not sure if you had a chance to review the notice on the website or your order confirmation explaining that there may be processing delays due to the current pandemic, but I wanted to follow up and make sure you knew your order will be on its way. We apologize for any inconvenience this may cause.
We understand it is important for you to have these products in a timely manner. If I can be of more assistance, please feel free to contact me directly - my number here is 866-445-9674 ext 110.
Liz Rivas
Head of Customer Relations
Order placed, never shipped, no communication from customer service
Order placed 9/4. As of 10/3 I have sent 3 emails and attempted multiple phone calls, all of which go to a fax machine. No response to emails and no tracking information for my order. This website appears to have turned into a scam and now I've lost $60 and do not have compression socks we desperately needed. Do not use this website to buy anything in the future.
3 oktober 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
I am so sorry to hear that this was your recent experience dealing with Lymphedema Products. We realize that with the overwhelming volume of calls and emails, we may not have been able to follow up in the most timely manner. While an apology does not make up for quality of service, I want to offer one on behalf of our team and reassure you that we are here to help.
I understand that you are still waiting to receive your Juzo items. I have checked with the manufacturer and your order is still in processing. I am not sure if you had a chance to review the notice on the website or your order confirmation explaining that there may be processing delays due to the current pandemic, but I wanted to follow up and make sure you knew your order will be on its way. We apologize for any inconvenience this may cause.
We understand it is important for you to have these products in a timely manner. If I can be of more assistance, please feel free to contact me directly - my number here is 866-445-9674 ext 110.
Liz Rivas
Head of Customer Relations
Ordered product never arrived after 4…
Ordered product never arrived after 4 weeks. Customer service completely unresponsive.
1 oktober 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
Hello Brana -
I am so sorry to hear that you were dissatisfied with your recent experience dealing with Lymphedema Products.
I understand that you are still waiting to receive your Juzo items. I have checked with the manufacturer and your order is still in processing. I am not sure if you had a chance to review the notice on the website or your order confirmation explaining that there may be processing delays due to the current pandemic, but I wanted to follow up and make sure you knew your order will be on its way. We apologize for any inconvenience this may cause. Once the tracking is available, that information will be sent to your email from our automated system. We anticipate the order shipping no later than early next week.
We understand it is important for you to have these products in a timely manner. If you prefer not to wait for this order, and would like to cancel for a full refund, please let me know so that I can take care of that for you.
I want to thank you for your patience and understanding during these trying times. If I can be of more assistance, please feel free to contact me directly - my number here is 866-445-9674 ext 110.
Liz Rivas
Head of Customer Relations
It's hard trying to get an invoice…
It's hard trying to get an invoice reprinted. I need to submit it for my flexible spending card.
26 september 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
I am so sorry to hear that you were dissatisfied with your recent experience dealing with Lymphedema Products. We pride ourselves on giving 5-Star Customer Service and work hard to address all of our customers’ concerns in a timely manner. I understand that you've had some difficulty acquiring your most recent invoice for insurance purposes. To make things easier, I have emailed copy of your official invoice for your records and a hard copy is being sent in the mail today.
I would love to speak with you to see if I can be of more assistance. If you would like to contact me directly, my number here is 866-445-9674 ext 110.
_________________________
Liz Rivas
Head of Customer Relations
I always ordered from Lymphedema…
I always ordered from Lymphedema products since I was diagnosed in 2016 - never had/have no problem with them at all.
Sally of Wisconsin
25 september 2020
Review zonder uitnodiging
Lymphedema company helpful, but in the end, does not sell the product that I am looking for
The company that I purchased the binder from was quite good and helpful. Within minutes of purchasing the binder I received a nice email from Lymphedema telling me how to contact them if I have questions.
The binder that I purchased was comfortable when I first put it on, but like the ones from the hospital, it bunched up on me as I moved around the house. It was comfortable to sleep in, but I want binders that don't roll at my waist or bunch up on me.
13 september 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
We are so sorry to hear that you were dissatisfied with your recent order with Lymphedema Products. We pride ourselves on giving 5-Star Customer Service and work hard to address all of our customers’ concerns in a timely manner.
We understand that the product you recently ordered is not quite what you expected. We have a 30-day return policy and would be happy to set up a return or exchange if need be. We also have consultants that we can connect you with to help find the best product for your needs. We would love to speak with you to see if I can be of more assistance. Please give us a call at your earliest convenience - we can be reached at 866-445-9674.
You can do better
I have had good luck ordering my lymphedema sleeves from you in the past, but now I may rethink my choice of your company. I ordered a sleeve from you on August 4, a Juzo Dream sleeve in arctic blue. Today (Sept. 9) it arrived, only it was not a Dream sleeve, and it was in beige, not arctic blue. I have been a customer for years, and tell you this is shoddy service. These products are really overpriced anyway, and then to get this lousy service was inexcusable. Bayman
9 september 2020
Review zonder uitnodiging
Antwoord van LymphedemaProducts.com
Thank you for sending this information.
I am so sorry to hear that you were dissatisfied with your recent experience dealing with Lymphedema Products. We pride ourselves on giving 5-Star Customer Service and work hard to address all of our customers’ concerns in a timely manner to get to the best possible outcome. While an apology does not make up for quality of service, I want to offer one on behalf of our team and reassure you that we are here to help.
I have sent you a separate email with more information regarding a replacement order for you. If you did not receive this email or would like to speak to a live representative, please contact Liz Rivas at 866-445-9674 ext 110.
Poor communication
I understand the delay in processing, but I did not receive any communication from the time that I ordered the item until two weeks later when it shipped. Some form of communication in between would be helpful.
2 september 2020
Review zonder uitnodiging
I placed two orders recently
I placed two orders recently. The 1st 4 weeks ago and the 2nd more than 2 weeks ago. I have yet to receive the 1st. I’m not happy as I have patients waiting on these products. It has never taken this long. I would like to know what the issue is. If I don’t receive my orders by weeks end, I’ll be contacting someone via telephone. ☹️
1 september 2020
Review zonder uitnodiging
I do not have any information as to…
I do not have any information as to shipment date etc..For the cost /expence I would like to be informed that my items were shipper??Date of shipment?/
1 september 2020
Review zonder uitnodiging
The product I needed was easily found…
The product I needed was easily found and ordered and delivered within a week.
31 augustus 2020
Review zonder uitnodiging
I haven’t even received my order I sent…
I haven’t even received my order I sent a note to customer service about my order and then I got a notice it shipped that night. So where had my order been for a week
Too slow processing for a medical need item
31 augustus 2020
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.