Ordered online, waited, waited, waited. eventually phoned to find out why they hadn't sent my order. Out of stock, didn't have any date for new stock, trying to source from elsewhere but no idea wh... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Orders dealt with promptly and dispatched. Delivery within good time frame. Deliverer willing to take time to out item in sensible and required space withi property fence, to keep unseen from road.
Bedrijf heeft geantwoord
Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packagin... Toon meer
Bedrijf heeft geantwoord
Really impressed with our experience, very professional. There was an unexpected lead time delay with boxes we ordered that we needed for a pending event. When we informed Samantha of the timescale... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Macfarlane Packaging
Geschreven door het bedrijf
Macfarlane Packaging is the largest distributor of packaging products in the UK and Ireland. We serve tens of thousands of businesses of all sizes and have been providing all the packaging companies need to protect their products for 75 years.
On the Macfarlane Packging website, you can buy everything you need to protect your products in transit. From cardboard boxes to packing tape, stretch wrap, bubble wrap and more! We can deliver great value and high quality packaging materials next day.
Product range - thousands of products available from stock ready for immediate dispatch on our next day delivery service. Recently expanded - now 3x more packaging to choose from.
Flexible delivery - enjoy FREE delivery for all orders placed over £150 / €150 throughout most areas in the UK. Order before 4.30pm for next day delivery (charges apply).
Trade accounts - business customers can apply for trade accounts to access custom pricing and other benefits!
Dedicated packaging expertise - contact dedicated packaging specialists during business hours. They're on hand to offer you advice, make recommendations for your specific business requirements and help steer you in the right direction.
Custom packaging on request - you can design your own packing tape online, and we can customise packaging for you on request. From a bespoke size through to printed boxes and more, get in touch for an estimate.
Contactgegevens
Whitehall Avenue, MK10 0BU, Milton Keynes, Verenigd Koninkrijk
- 0800 288 8822
- customercare@macfarlanepackaging.com
- macfarlanepackaging.com
4,3
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful customer services and…
Very helpful customer services and goods received as promised
24 april 2024
Antwoord van Macfarlane Packaging
Hi Trevor,
Thanks for taking the time to leave us a review. We really appreciate it.
It's great to hear you had a positive experience with our customer services team and got your packaging as promised!
Don't hesitate to think of Macfarlane next time you need to order packaging.
Best wishes,
The Macfarlane Packaging Team
Antwoord van Macfarlane Packaging
Hi Glenda,
Thanks for taking the time to leave us a review. We really appreciate it, and love hearing that you had a great experience.
If you need packaging in the future, don't hesitate to think of Macfarlane!
Best wishes,
The Macfarlane Packaging Team
My order was out of stock
My order was out of stock, and someone at Macfarlane was looking for an alternative option and promised a callback the same afternoon, but unfortunately, the call did not come.
18 april 2024
Antwoord van Macfarlane Packaging
Hi John,
Many thanks for taking the time to leave a review and bringing this to our attention.
I'm sorry that there has been a delay in calling you back. I understand that you have since received a follow up call from our customer service team and switched the order to a suitable replacement.
Apologies again for the delay in calling.
Best regards,
The Macfarlane Packaging Team
No stock indication on the website
I urgently required some laptop packaging using the air sac system. The product is advertised but with no indication that it was out of stock. I paid for the next day delivery.
A day later I receive an email telling me that they have no stock and the delivery will be delayed for a a matter of days.
18 april 2024
Antwoord van Macfarlane Packaging
Hi Colin,
Many thanks for taking the time to leave us a review. I'm very sorry that who have had a bad experience with stock availability.
I understand that a member of our customer services team has spoken with you, canceled your order and refunded the full amount.
Again, thanks for bringing this to our attention so we could resolve the matter for you promptly.
Best regards,
The Macfarlane Packaging Team
Easy to order and swift delivery.
10 april 2024
Antwoord van Macfarlane Packaging
Hi Nikki,
Thanks for taking the time to leave us a review, it's very much appreciated.
Please don't hesitate to get in touch if you need anything else.
Thanks,
Caroline
Great service and fast delivery
12 april 2024
Antwoord van Macfarlane Packaging
Hi Antonio,
Thanks for taking the time to leave us a review, we really appreciate it.
We’re delighted to hear you're pleased with our service and speedy deliveries.
Don’t hesitate to get in touch with us if you need any more help with your packaging.
Best regards,
The Macfarlane Packaging Team
Amazing company to work with
Amazing company to work with, they provide quality packaging for our company and take great care of our account ! Highly recommend
28 maart 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Celine,
Thanks so much for taking the time to leave us a review. We really appreciate it.
If you need any help with your packaging in the future, don't hesitate to get in touch.
Thanks,
The Macfarlane Packaging Team
Worst service ever !
I made an online order for products from MacFarlane Ireland on 23th January. They sent only half of the order and an email explaining they can`t souce the missing product. But they still have the product online "in stock". As advice for Samantha from Customer service: try to solve customers problems without lies, she tried to tell me I was informed about the fact that the product is not online through banners. Finally I got my money back after 3 weeks using PayPal complaint. Worst service ever. Stay away from them !
19 februari 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Emerald Beauty & Spa,
Thanks for taking the time to leave a review, we appreciate your feedback.
Bringing this to our attention has enabled us to raise a query with our eCommerce Customer Services Team. We understand that the team has already been in touch with you about this and will be working with you to find a resolution.
We have also removed the product from our website, as it is no longer available, to avoid any confusion.
Once again, thank you for your feedback, we really do appreciate it, as it enables us to improve our products and services.
Kind regards,
The Macfarlane Packaging Team
Gloucester Branch of Macfarlane
This company delivers exceptional service both from placing the order and the delivery they can’t do enough for you. Products are great. I have worked with this company for quite a few years now. When I had a large increase in business over a short frame of time. Macfarlane couldn’t do enough to help me. They even went as far as one of the sales team popping out on her lunch break to deliver me some urgent goods, now that really is excellent service. I have sometimes received orders on the same day as placing them and whilst this isn’t their usual turnaround time, I think this is fantastic. I recommend them highly.
14 februari 2024
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave a review, we really appreciate it! We're delighted to hear that you've had great service from our Gloucester team.
Don't hesitate to get in touch with them if you need anything else.
Thanks,
The Macfarlane Packaging Team
Really good range of packaging and…
Really good range of packaging and decent prices. Reliable delivery.
1 november 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review Kathy, we really appreciate it.
We're delighted to hear how happy you are with our product range, pricing and delivery!
Don't hesitate to get in touch with our team if you ever need any help.
Best,
The Macfarlane Packaging Team
Huge thanks to Samantha O'Sullivan in…
Huge thanks to Samantha O'Sullivan in Customer Services for rapid turnaround of a replacement order after damage (it happens!) whilst being delivered. Outstanding service to replace probably the smallest order you will receive this week. Much appreciated.
31 oktober 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks so much for taking the time to leave us a review.
It's great to hear that Samantha was able to help you quickly and effectively.
Don't hesitate to get in touch with our team if you need help with anything else.
Best,
The Macfarlane Packaging Team
Excellent products and excellent advice
Excellent advice. (Kaylie, to whom I spoke today, was so very helpful).
Excellent products.
Another efficient delivery anticipated !!
I have purchased from MacFarlanes several times and it always been very good.
11 oktober 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Ian,
Thanks for taking the time to leave a review. We're delighted to hear you've been pleased with the service provided by Kaylie and that Macfarlane has been able to help you consistently!
Don't hesitate to get in touch with us if you need anything else.
Best,
The Macfarlane Packaging Team
Gabrielle was amazing!
Had an issue with ordering online so emailed and Gabrielle could not have been more helpful. I were able to pay over the phone with her and they placed the order manually for me. Thanks so much :)
1 augustus 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review, we really appreciate it.
We're so happy to hear that Gabrielle was able to resolve your issue quickly and efficiently.
Don't hesitate to get in touch with us if you need any more help with your packaging.
Best,
The Macfarlane Packaging Team
Macfarlane Packaging 100%
After checking the Reviews on Trustpilot i ordered 2 x 10pk XL boxes and 1 x Large bag Loose Fill (Peanuts) and they delivered very quickly within a few days, No issues with the order, the boxes are perfect for what i needed, i ordered a lot of XL's on Amazon and they were good but these ones from Macfarlane were exactly the size i needed for some odd sized storage units. The bag of loose fill was Huge i thought but its almost all used up so am glad i got such a big bag of it.
The boxes arrived flat packed with No Damage.
Recommend Macfarlane Packaging 100%
20 juni 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review Karl.
We're so glad to hear that the products you ordered from us were a perfect fit for your needs, and that they were delivered in great shape.
Don't hesitate to get in touch with us again if you need any help with your packaging.
Best,
The Macfarlane Packaging Team
I had placed an order for some office…
I had placed an order for some office supplies, and one of the products we received was wrong. Gabrielle was very helpful in rectifying this issue quickly, and she was lovely to deal with as well.
24 juli 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Emily,
Thanks for taking the time to leave us a review.
It's great to hear that Gabrielle was able to help you resolve the issue quickly and was lovely to deal with.
Don't hesitate to get in touch if you need any more support with your packaging.
Best,
The Macfarlane Packaging Team
Kayleigh was incredibly helpful…
Kayleigh was incredibly helpful throughout the transaction. There were a few things that needed to be clarified about my order and its shipment and Kayleigh rang me every day providing me with updates and helpful information to ensure we were in the loop.
5/5 Service!
20 juli 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review, Toby.
We really appreciate your feedback and it is fantastic to head that our colleague Kayleigh has been so helpful.
Don't hesitate to get in touch if you need help with your packaging in the future.
Best,
The Macfarlane Packaging Team
Loyal customer
Loyal customer
Having been a customer of Macfarlane for several months, I can only speak highly of the exceptional products and services they provide. I must recommend Sarah from the Sales team and Kayleigh from Customer Support for their outstanding professionalism and assistance. It is always a pleasure to engage with them as they swiftly and effectively resolve any concerns that arise.
3 juli 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review.
We're so pleased to hear that you think our products and services are excellent, as well as the recommendations for our colleagues.
If you need anything else to do with your packaging, don't hesitate to get in touch.
Best,
The Macfarlane Packaging Team
Nothing but excellence
Nothing but excellence! We have been using their fabulous services and products for our business for nearly two years and they are really exceptional!
6 juli 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review.
We're so pleased you think our products and services are excellent.
If you need anything else, don't hesitate to get in touch with us.
Best,
The Macfarlane Packaging Team
Top class service and attention all the way through
We've had a great experience with this company - Samantha O'Sullivan was amazingly helpful (and patient!) and incredibly efficient in answering our many questions prior to ordering.
The online ordering process is very easy too. Delighted.
5 juli 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Thanks for taking the time to leave us a review!
We really appreciate the feedback and are so happy to hear you've had a great experience with our colleagues.
Don't hesitate to get in touch with us again if you need anything.
Best,
The Macfarlane Packaging Team
Only part shipment received
Only part shipment received
Happy with quality of products received so far
4 juli 2023
Review zonder uitnodiging
Antwoord van Macfarlane Packaging
Hi Debrah,
Thanks for taking the time to leave us a review. We're glad to hear you like the quality of the products you've received so far, but sorry that you haven't received your entire order yet.
If you're not already in touch with the relevant team about this, please email contactus@macfarlanepackaging.com and quote your order number. We will make sure the relevant team finds out where your other products are.
Best,
The Macfarlane Packaging Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.