Macfarlane Packaging Reviews 1.332

I must say over the years, Agi, Sam, Jamie, Fran, Crystal went over and beyond to help us with all kinds of problems when it comes to getting packaging supplies. We always knew what was happening when there were shortages during the pandemic and Brexit, I must say we have managed to overcome everything together, especially when it came to order spikes and busy periods when packaging had to be delivered the next day. You will hardly find a better packaging supplier. Guys you are the best and I am glad I can finally thank you for the effort you have put into dealing with us over the years. I assure you when times were tough we kept going thanks to you and the hard work you did to keep essential services running. It would be so easy to do what we do if everybody else performed at the same level and all we wish is for everything to stay the same as before, Jeff from Dowra foods and Carlow Super Store.

Comapany I have used for years, very profesional and resolutive

Great service from Sam, always going above and beyond and replying to my emails at lightning speed. Been using Macfarlane packaging for 4 years now, can't recommend them highly enough.

Had a few Issues and Amanda was very prompt and assisted me with the problems, this has now made ordering so much quicker and easier.
Thank you!

I would like to say a big thank-you to Kayleigh Spooner for assisting us in getting a resolution on a short delivery we received this week. The carrier failed to deliver all of the items on the dispatched order and she has gone out of her way to keep me informed throughout the process of trying to find the missing goods and the next steps to get us the items we are waiting for.

Really impressed with our experience, very professional. There was an unexpected lead time delay with boxes we ordered that we needed for a pending event.
When we informed Samantha of the timescale issue she quickly came up with a solution that worked to have an alternative on time.
Communication was also very strong which is so important (ie) Samantha called when she said she would call. Solution focused firm.
Exactly what you need in a supplier.

I've been using Macfarlane Packaging for several years now. Price quality is very good and I like that they focus on the most useful range of packaging products needed and they do it well. Importantly their customer service is very helpful and professional and they’ll go the extra mile if needed. So important nowadays. Daniel Evans did a super job in two recent orders where I needed a delivery rescheduled urgently due to change in travel plans and also in another occasion when boxes different that I had ordered were delivered. It was all sorted quickly and without delay. Thank you!

Sam in the customer service dept always goes the extra mile for me when I am ordering - she is always extremely pleasant and professional. The products offered by Macfarlanes are always high quality and competitively priced. 5* from us :)

Excellent customer service. I needed boxes at very short notice. Jamie Prentice was very helpful and went above and beyond to organised next day delivery for me.

Excellent service. I needed boxes at very short notice. Jamie was very helpful and organised that the boxes would be delivered on the next working day.

Macfarlane is a relatively new supplier for us. Gabrielle Baker has been my go to contact, nothing seems to be to much trouble. We are keen to move away from plastic & onto a greener more eco packaging solution, Gabrielle has been very helpful and we have already started transition. Thanks to Gabrielle & team for your time, help & support!

As it was our first time ordering with Macfarlane I dealt with Jamie Prentice who was very helpful and professional and very quick to rely, very nice to deal with

As a older customer who isn’t the best with new technologies I really appreciate the time and effort that Sarah Ellams took today in placing my order, thank you Sarah👏and to the rest of the team
Best regards paul

I have a great experience with sales associate Jamie prentice, I bought a cardboard boxes today, he was a excellent and a very professional guy with his help to buy the product. All in all excellent service and highly recommended at Macfarlane packaging.

We have used Macfarlane for many years and always receive a fantastic service. Kayleigh Spooner at customer services is second to none, she is always cheerful and goes out of her way to do what ever she can to help. Thank you

Sarah Ellams returned my call super quick when I couldn't get hold of customer service and asked for a call back. I had lots of questions on packaging and how best to do it, needed to reorder and couldn't find what i last had, nothing was an issue, she went over and above which isn't something you get a lot of these days, everyone is in such a rush to get you off the phone, so thank for the helpful, friendly service.

We have bought from this company a fair amount over the last few years and every time they fail to deliver my goods to my address, after battling back and forth it seems they arent interested in customer service or customer retention? they seem to think its acceptable to deliver my goods to a completely different town and business without notifying me, they claim its due to a lack of access for thier 7 tonnes truck, we currently have an 18 tonner sat outside our building and regularly deal with 40 ft containers at the same address, im baffled if I am honest, it's amazing a business would be willing to pass up on custom because thier driver can't be bothered to drive up our road. what a shambles. please do not use this company and spend the small amount extra you may have to pay to recieve a service as expected.

misleading info on the bags
on the front page give you one size on the details in the bottom description give entirely different size !

6 years on since my last review and i'm back. I've been a Macfarlane Packaging customer for years, possible well over a decade as a very small ebay business, now feel like been taken for a mug! I phoned orders in and collected locally. A way back, I did have issues with delivery to residential areas, but since found it less of a head ache to collect, which I’ve done for many years, even as they move location twice and overall would give them 3 to 4 stars, they still had plenty of room for improvements. Very recently, Nov 2022, phoned to place order (sales staff are excellent), only to be told there is now a £12.99 small order fee for orders under £150 if collected (they used to welcome small business) , so decided to check their website, there is a £12.99 charge for delivery for orders under £150, not a fee and free delivery if over. While on website, found most of the items I purchases regularly, where cheaper on their website, even though I was supposed to be getting a discount, having had a account with them for over a decade, fairly annoyed at myself for not checking, thinking they where looking after me, now want to charge me a delivery charge to uplift – I was shocked at fee and having overpaid for boxes for years, would have given 1 star, except I gotten to know staff fairly well. Now shop elsewhere as there are much better deals and I've learned my lesson.
Update 4 Aug 2023. received reply from MacFarlane to this review saying they would contact me. Lets say, I've hear nothing from them, just a reply to make it look like they are interested in resolving, when they aren't. Such a shame

Been using them on and off for cardboard and plastic packaging.
They've never been the cheapest but their website is easy to use and they have a good range of products.
However, bought paper bags recently and thought the sizing was misleading. Really confusing size guide which led me to believe bags were 30cm heigh and were described as "large" bags. Not even close to large, would be used in a cafe for a couple of croissants

Anwyay customer service responded after about a week and redispatched - but it was the same size, so i refused delivery
Contacted again and nothing for about a week. About a week later contacted again and got a response, to which i responded but again nothing, over 10 days later.

Sorry, but you've lost a regular customer. Prices aren't that competitive, and service, while always friendly, is a bit slow