Made By Mitchell Reviews 

Ordered two products off the website, but only one was delivered.
I’ve emailed customer services twice but had no response!

My order got canceled and I'll probably never order of this company again

I ordered this product 27/10/22 and I have received the shipment email which stated shipment would take place in November. Its now January and I STILL haven't received this product.

MBM products are absolutely amazing!
I’ve heard the negatives about customer service but i can honestly say my experience was spot on. I received the wrong shade of blursh pressed and reached out to customer services who swiftly gave me a full refund (was a factory issue). I have made multiple different orders from MBM on tiktok shop and have been so impressed with all my mystery bags and cases - more on the way hahaha 👏🏼🤩

I got the wrong colour of the blursh 🤦🏼‍♀️🥲 I messaged them a few days ago about it but no response yet. The pressed blursh came the correct colour and is actually life changing, love it so much.

I’ll be honest…I didn’t think that it lived to the hype and I was expecting exactly what all the reviews on tiktok and Instagram were saying. I obviously couldn’t buy all your products to test them out but the products I did buy was disappointing in my eyes. The blushes didn’t last on my face and it wasn’t as pigmented as I thought it will be. I had to keep on reapplying even when I had a setting spray on and also baked.
The packaging was beautiful and bright which is what stands out. Loved how the brushes were protected. Maybe your make up just doesn’t suit my skin type but overall I love looking at how people apply it and it looks amazing on them ♥️

My order was cancelled without any communication about it. I still have no idea what happened. Very disappointed.

Shockingly bad service. Spent £100 seven weeks ago and items still have not arrived.
Have emailed the customer service team four times with not a single response. Am so desperate I have been forced to leave this review. Utter crap service!!

missing items in package, been trying to contact customer service different ways multiple times with no response

Everything I have literally ordered from mbm has never disappointed me at all. The quality and packaging are just to die for the formula is easy to work with and Every time there is something new in the shop I just have to have it. A little goes along way and that’s all that matters with mbm products. Who ever sees this you’re missing out.

It’s been weeks since I placed my It's been “on its way” since December 9 and it’s now January 7th. There’s no way to track or locate it and I’ve emailed the customer service 3 separate times and haven’t received a response from anyone about anything. The shipping is terrible and there’s no communication what so ever. I can’t recommend this to anyone due to my poor experience and no one seeming to care.

Already sent a review but since you keep sending me reminders will send again ordered 2 items 1 came 1 didn't emailed them twice about it still no reply about 4 weeks now

Worst customer experience ever. I have ordered two cases, one large case with wheels and one normal large case. The large case with wheels has arrived fault - it was a preorder and I had been waiting weeks for it. I have been trying for nearly a month now to contact Made by Mitchell via various platforms - email, their website, Instagram etc. And have been unsuccessful, they are just not replying to me and all I want to do is return the items for a refund as the items are not good quality and faulty. I will wait another week or so then I will have to contact the ombudsman to hopefully resolve this issue.

Very disappointed. Haven’t received my products. Ordered these almost a month ago and have gotten a reply from 2 emails. Poor customer service. The tracking info doesn’t even say shipped, it still just says confirmed. Can’t reach anyone about any updates.

Was missing one blursh from a bundle. Contacted customer service, however no response whatsoever. Had issues with the brand before regarding customer service and I'm again very disappointed.

I never received my product I ordered it on Dec 9th 2022 (it is now Jan 5 of 2023) I also never got any updates as to where my package might be

I bought the make up case for my daughter for christmas and she absolutely loved it. Thank you

To be honest I was disappointed as I order the trio blush and the trio bronzer. On arrival only 5 items were in the package not 6 and 2 of the 5 were doubles so really only had 3 colours (not 6) I emailed and was just refunded £5 which wasn’t really what I wanted as wanted the 6 colours.

The products I received, I do love. The service however was very poor, I sent many messages and emails to have a different order canceled before it was shipped and none were responded to. So ive paid unnecessary double shipping and weirdly enough I received the second order and have not received the first order. One of my sets also came loose when they were pictured in a nice box but I'm just nit picking now.

Love them! Glittery but wearable, perfect!