Madison Brook Reviews 

Stacey has been very helpful at sorting all our issues promptly

Stacey has keeps me updated with any issues regarding the rental of the property, and responds quickly to any queries I may have. She organises everything to do with the property very smoothly and in a timely manner. I am confident and reassured by her professionalism in managing the property.

We have been with this agency for the past three years. We changed many property managers during these period ( some better some worse) . Stacey is the property manager we have at the moment, and she is very helpful and responsive all the time. Overall we are very happy with the general service. We wish for it to continue this way.

Kiran Singh has been incredibly professional, diligent and helpful. I cannot thank her enough for all the support and guidance she's provided. She has assisted in negotiating with tenant, finding the best solution for both parts. The quality of the service I have received so far is outstanding!

Kiran Singh has been extremely professional and available at anytime, such an amazing support with our flat! Madison Brook is the best estate agent we have been working with!

Callum is an excellent property manager who is always willing to help. I really appreciate that he escalates maintenance issues in a timely manner and ensures that they are dealt with efficiently.

Have had the pleasure of being a tenant in a Madison Brook property for just over five years and the firm and the team have been amazing - special shout-out to Callum Maloney-Joyce, my current property manager. Even in situations where certain stakeholders were really tricky in terms of communication - Callum was able to navigate situations diplomatically, drive the right outcomes and deliver excellent customer service.
I think Madison Brook overall are very professional and trustworthy - highly recommend them

I've been a customer of Madison Brook for a few years now and have found their engagement professional and courteous. I've just recently renewed my tenancy for another 18 months, and as the process has changed since last time, I had a lot of questions for Stacey Channon who was really quick at coming back to me. I've just received all my paperwork through for month-start so I feel really informed. Thanks so much Stacey! Until next time ...

Stacey Channon is an approachable, competent, and diligent property manager whose quick delivery has meant that we have a comfortable and enjoyable living experience.

Madison Brook is very helpful in assisting me in problems in the flat. When I report it in our file, it was easily looked into and fixed. Stacy was very helpful and kind in assisting me to fix the alarms in the flat. The video she sent was very helpful.

Callum is one of the most approachable Property Manager in Madison Brooks. We have been letting with this agent for 5 years and spoke to different Property Managers. They are all good! But Callum has always been efficient and prompt will all our enquiries! He is always willing to help and make sure all queries have been dealt in timely manner. Thank you Callum!

Great service from Callum.

Prompt response and get things done quickly.

Josh and the team are very supportive.

We are an Electrical contractor that work with Madison Brooke. Our main contact is Kiran Singh, it is refreshing to work with Kiran, as she not only has an excellent understanding of the works we carry out. But is always helpful when negotiating with landlords on works required.

Dan

I have just been assisted by Kiran Singh from MB who was fantastic. He replied to my emails super quick and gave me all the information I required for a serious matter. Very pleased with the service given!

We bought a property that had work done on it by Madison Brook for the previous owner. Four years on, the GRP roof installed by them has failed, with three independent roofers confirming that not enough resin was applied and the top coat was also not applied correctly. This has meant that the roof that should have a life span of over 20 years has failed within four years and requires costly remediation.

We have tried to contact MB about this to try and find a way of resolving this issue, however they have refused to engage as any warranty or guarantee is not transferable. We would have hoped that MB would stand by the quality and longevity of their workmanship and are disappointed with this response.

I gave a holding deposit for one of the property 5 Haldane road. And they called me and failed my references and the reason they gave me, my bank statements is edited and they are not give me any written proof of this one.
Now they decline to refund my money back.
They fraud with me. I talked my bank and I verified my bank statement with them. It's completely genuine.
There is one person whose name is Adam Thomas and he ia senior associate and he is keep telling me lie and he ia not responding my calls.
He denied to give me any written proof.

Kiran and the team have always been extremely helpful and nice to work with.

Thank you Sarah Singh for giving us full information about property, including information about different services

Sherry Jones did an amazing job at providing support with the end of contract logistics.
Highly recommended.